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ChimneyFree ™ A Twin-Star International Brand 28DM9694 1-866-661-1218 www.tsicustomerservice.com Requires Electric Fireplace Insert Nécessite Unfoyer Electrique Encastrable Requiere Chimenea Eléctrica Empotrada Twin-Star International, Inc. Delray Beach, FL 33445 28DM9694REV.0 MP#DA...
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THANK YOU! THANK YOU! MERCI! MERCI! GRACIAS! GRACIAS! Thank you for purchasing a Nous vous remercions d’avoir acheté Gracias por comprar un producto Twin-Star International product, un produit Twin-Star International, de Twin-Star International, designed in the U.S.A. We hope conçu aux États-Unis. Nous espérons diseñado en los EE.UU.
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SERVICIO DEPENDABLE UN SERVICE À DE ATENCIÓN CUSTOMER LA CLIENTÈLE AL CLIENTE SERVICE FIABLE FIABLE Questions? Our message centers are Questions? Nos centres d’appels sont ¿Tiene preguntas? Nuestro Centro available 7 days a week 24 hours a disponibles 7 jours sur 7 et 24 heures de mensajes está...
SAFETY INFORMACIÓN DE INFORMATION INFORMATION SEGURIDAD DE SÉCURITÉ Please read and understand Assurez-vous de lire et de Lea y comprenda this entire manual before comprendre l’intégralité du completamente este manual attempting to assemble, présent manuel avant de tenter antes de intentar ensamblar, operate or install the product.
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READ BEFORE INSERT INSTALLATION VEUILLEZ LIRE TOUTES LES PLEASE READ ALL “ELECTRIC LEA ATENTAMENTE TODAS LAS INSTRUCTIONS D’INSTALLATION DU FIREPLACE INSERT” INSTRUCTIONS INSTRUCCIONES DEL “HOGAR FOYER ÉLECTRIQUE ENCASTRABLE PRIOR TO INSTALLING ELECTRIC ELÉCTRICO” ANTES DE SU AVANT D’INSTALLER LE FOYER DANS INSERT IN YOUR COMPLETED INSTALACIÓN EN LA CHIMENEA LE MANTEAU, UNE FOIS CELUI-CI...
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CARE / SOIN / CUIDADO / MAINTENANCE ENTRETIEN MANTENIMIENTO Care and Maintenance Soin / Entretien Cuidado / Mantenimiento • Use a soft, clean cloth that will not • Lors de l’époussetage, utilisez un • Use un paño suave y limpio que no scratch the surface when dusting chiffon doux et propre qui n’égratigne raye la superf cie cuando elimine...
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REPLACEMENT PARTS 28DM9694 PIECES DE REMPLACEMENT 28DM9694 PARTES DE REPUESTO 28DM9694 PH-PLTBLK002 PH-GLDBRW001 PH-BKTZNC001 Glass Door Insert Door Frame MP#DA 28DM9694REV.0 www.tsicustomerservice.com...
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ChimneyFree ™ A Twin-Star International Brand www.tsicustomerservice.com MP#DA 28DM9694REV.0 www.tsicustomerservice.com...
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MODELS : 18EF032GRA, 18EF032SRA, 23EF032GRA, 23EF032SRA, 25EF032GRA, 25EF032SRA, 26EF032GRA ,28EF032GRA, 28EF032SRA, 32EF032GRA, 33EF032GRA, 33EF032SRA www.tsicustomerservice.com 1-866-661-1218 Twin-Star International, Inc; Delray Beach, FL 33445 Made in China • Printed in China • Fabricado en China • Impreso en China • Fabriqué en China • Imprimé en Chine A151R1 www.tsicustomerservice.com...
GETTING STARTED 1. Remove the product identification sticker from the front of the insert. Product Identification Sticker 2. Attach the Product Identification Sticker to the Manual below for future reference. This information is used for product registration and also is necessary for customer service. Attach Product Identification Sticker Here 3.
IMPORTANT INSTRUCTIONS When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons including the following: 1. Read all instructions before using this appliance. 2. DANGER – High temperatures may be generated under certain abnormal conditions. Do not partially or fully cover or obstruct the front of this heater.
OPERATION INSTRUCTIONS Control Panel Indicators When a function is changed from the control panel or remote there will be a corresponding indicator. The indicator shows the function changed and the level selected. When the function is turned off, the corresponding indicator will flash several times then fade off. Models: 18EF032 / 23EF032 Models: 28EF032 / 32EF032 25EF032 / 26EF032...
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OPERATION INSTRUCTIONS FUNCTION ICON DESCRIPTION FLAME There are 6 brightness levels that can be selected. Settings 6 - 4 decrease in Spectrafire brightness Settings 3 - 1 decrease in Amber brightness HEATER The fireplace contains a fan forced wire element heater. The default temperature is 72 °F (22 °C.).
TROUBLESHOOTING Problem Root Cause Corrective Action Unplug the fireplace, remove the back panel of the fireplace and check that The thermostat sensor is Display shows “ ” the thermostat is plugged into the main circuit board. If this does not solve broken or disconnected.
EXPLODED VIEW Part Part Name Flame Generator Drive Motor Heater/Blower Assembly Main Circuit Board Downlight Circuit Board Control Panel Circuit Board Control Panel Buttons Emberbed with Log Emberbed Circuit Board Flame Circuit Board Blue Flame Circuit Board LCD Display Flame Generator/ Spinner Remote Control Note, the scale and size of your parts may be different depending on your exact model.
FCC/IC INFORMATION Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void user’s authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules.
1-YEAR LIMITED WARRANTY The manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a period of one year from date of puchase, subject to the following conditions and limitations. 1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the product at all times.