Troubleshooting Guide - ChimneyFree CFI-470-03 Manual

TROUBLESHOOTING GUIDE

Problem Root Cause
1. No power, switches 1.
do not light up.
2. Stove does not 2a. No incoming power from the
turn on manually.
2b. Improper operation.
2c. Defective switch.
3. Flames are not 3a. Defective flame generator drive
moving.
3b. Spinner detached from
4. Flames are not 4a. Burnt out light bulb.
visible.
5. Flames are not 5a. Normal operation.
bright. 5b. Defective dimmer knob.
6. Heater is not 6a. Defective Thermostat.
turning off.
7. Heater is not 7a. Improper operation.
turning on. 7b. Defective switch.
7c. Defective heater blower motor.
8. Not producing 8a. power strip/surge protector/
enough heat.
8b. Location of unit.
9. Unit blows cool or 9.
cold air.
10. Noise with 10a. Dirty heater blower motor.
heater on. 10b. Defective heater blower motor.
11. Noise with flames 11a. Defective flame generator
on and heater off.
11b. Dented back panel.
11c. Warped spinner shaft.
12. Power cord gets 12. Normal operation.
warm.
13. Is it safe to place 13. Product Inquiry.
unit on carpet?
14. How many square 14. Product Inquiry.
feet will my unit
warm up?
. Heater doesn't work, 15. The thermal protector has
15
but Power and
Heaters witches
are in the "ON"
position and
thermostat is set on
the highest level.
A611
Power cord was not plugged into
the outlet.
electrical wall socket or switches.
motor.
the motor.
extension cord being used.
Defective heater blower motor.
drive motor.
tripped.
Corrective Action
1. Check that unit is plugged directly into a standard
120 volt outlet.
2a. Check circuit breakers and move unit to another outlet.
2b. Manually press main power button from front of unit.
2c. Replace power switch.
3a. Replace flame generator drive motor.
3b. Remove the back panel and check to see if "spinner" is correctly
mounted to the motor.
4a. Replace 40 watt candelabra bulb.
5a. Turn brightness dimmer knob until desired brightness is achieved.
5b. Replace dimmer knob.
6. Replace Thermostat.
7a. Manually press main power button on front of unit.
7b. Replace heater switch.
7c. Replace heater/blower Assembly.
8a. Plug unit directly into the wall.
8b. Make sure unit is located on an interior wall.
9. Replace heater/blower Assembly.
10a. Gently vacuum heater blower vents.
10b. Replace heater/blower Assembly.
11a. Replace flame generator drive motor.
11b. Refer to TSI customer service.
11c. Refer to TSI customer service.
12. Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat.
Be sure the plug fits tight in the outlet. Heaters draw more current
than small appliances, overheating of the outlet may occur even if
it has not occurred with the use of other appliances. During use
check frequently to determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater and have a qualified
electrician check and/or replace the faulty outlet(s).
13. It is safe to place unit on carpet but make sure any flammable
items are at least 3 feet away from front and sides of the unit.
14. Provides supplemental heat up to 1000 square feet.
15. Turn all switches to the "OFF" position and unplug the unit from the wall
outlet for 5 minutes. After 5 minutes, plug the unit back into wall outlet
and operate as normal.
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