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TROUBLESHOOTING GUIDE
Problem
Root Cause
1. No power, buttons
1.
do not light up.
2. Stove does not
2a. No incoming power from the
turn on manually.
2b. Improper operation.
2c. Defective button
3. Flames are not
3a. Defective spinner motor
moving
3b. Spinner detached from
4. Flames are not
4.
visible
5. Flames are not
5a. Normal operation
bright
5b. Defective dimmer button
6. Heater is not
6.
turning off
7. Heater is not
7a. Improper operation
turning on
7b. Defective heater blower motor
8. Not producing
8a. power strip/surge protector/
enough heat
8b. Location of unit
9. Unit blows cool or
9.
cold air
10. Noise with
10a. Dirty heater blower motor
heater on
10b. Defective heater blower motor
11. Noise with flames
11a. Defective flame generator
on and heater off
11b. Dented back panel
11c. Warped spinner shaft
12. Power cord gets
12. Normal operation
warm
13. Is it safe to place
13. Product Inquriy
unit on carpet?
14. How many square
14. Product Inquriy
feet will my unit
warm up?
. Heater doesn't work,
15. The thermal protector has
15
but Power and
Heater buttons
are in the "ON"
position and
thermostat is set on
the highest level.
A619
Power cord was not plugged into
the outlet.
electrical wall socket or buttons.
the motor
Burnt out light bulb
Defective Thermostat Button
extension cord being used
Defective heater blower motor
drive motor.
tripped.
Corrective Action
1.
Check that unit is plugged directly into a standard
120 volt outlet.
2a. Check circuit breakers and move unit to another outlet.
2b. Manually press main power button from front of unit.
2c. Replace button
3a. Replace spinner motor
3b. Remove the back panel and check to see if "spinner" is correctly
mounted to the motor.
4.
Replace 40 watt candelabra bulb
5a. Turn brightness dimmer knob until desired brightness is achieved.
5b. Replace dimmer button
6.
Replace Thermostat Button
7a. Manually press main power button on front of unit.
7b. Replace heater blower motor.
8a. Plug unit directly into the wall.
8b. Make sure unit is located on an interior wall.
9.
Replace heater blower motor
10a. Gently vacuum heater blower vents.
10b. Replace heater blower motor
11a. Replace flame generator drive motor.
11b. Refer to TSI customer service
11c. Refer to TSI customer service
12. Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat.
Be sure the plug fits tight in the outlet. Heaters draw more current
than small appliances, overheating of the outlet may occur even if
it has not occurred with the use of other appliances. During use
check frequently to determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater and have a qualified
electrician check and/or replace the faulty outlet(s).
13. It is safe to place unit on carpet but make sure any flammable
items are at least 3 feet away from front and sides of the unit.
14. Provides supplemental heat up to 1000 square feet
15. Turn all buttons to the "OFF" position and unplug the unit from the wall
outlet for 5 minutes. After 5 minutes, plug the unit back into wall outlet
and operate as normal.
8
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