Siemens SIMOSEC Operating Instructions Manual page 36

Installation
Arrival of Shipment
Damage
36
Shipping Damage Claims
Important: The way visible shipping damage is treated by consignee prior to signing the
delivery receipt can determine the outcome of the damage claim to be filed.
Notification to carrier within the 15 day limit on concealed damage is essential if loss
resulting from unsettled claims is to be eliminated or minimized.
Note whether equipment is properly protected from the elements.
Note trailer number on which the equipment arrived.
Note blocking of equipment.
Ensure count agrees with delivery receipt during unloading.
Prior to unloading when possible:
Make immediate inspection for visible damage upon arrival, and prior to disturbing or
removing packaging or protective wrapping.
Document transportation damage photographically.
When total inspection cannot be made on vehicles prior to unloading:
Perform close inspection during unloading.
Note visible damage on the delivery receipt.
Document transportation damage photographically.
Note any visible damage on the delivery receipt and have damage acknowledged
with the driver's signature.
Detail the damage as much as possible.
Document transportation damage photographically.
Include a notation "Possible internal damage, subject to inspection" on delivery
receipt.
Do not let the shipment be signed for by the consignee or his agent, if the driver will
not sign the delivery receipt with damage noted.
Notify the Siemens sales office immediately of any damage.
Arrange for a carrier inspection of damage immediately.
Be sure equipment is properly protected from any further damage by covering it
properly after unloading.
Important: The following steps should be performed to eliminate loss due to claims by
carrier that equipment was damaged or further damaged on site after unloading:
Do not move equipment from the place it was set when unloading.
Do not remove or disturb packaging or protective wrapping prior to carrier damage
inspection.
Have the equipment inspected by carrier prior to handling after receipt.
REVISION 02 * INSTALLATION SIMOSEC * 832-6063.0