Table of Contents
Advertisement
6. Troubleshooting
Problem
The printer is switched on but the LEDs do not
light up.
The LED lights up red (ERROR) and printing is
interrupted.
The label stock passes through the printer but no
image is printed.
The label stock jams during printing.
The label stock does not move correctly and
there is no printed image on some parts of the
label.
There is no printed image on part of the label.
The printed image is positioned incorrectly.
A label is missed out during printing.
The printed image is blurred.
◆
Check the power supply.
◆
Check whether is an error in the software settings or the print
commands.
◆
Replace the print medium with a suitable medium.
◆
Check whether there is a label jam.
◆
Check whether the label stock is finished.
◆
Check whether the print mechanism is closed (the print head is
not positioned correctly).
◆
Check whether the print medium is covering the sensor.
◆
Please make sure that the label stock is loaded the right way up
and that it is suitable material.
◆
Choose the correct printer driver.
◆
Choose the correct label stock and a suitable printing mode.
◆
Clear the paper jam. Remove any label material left on the
thermal print head and clean the print head using a soft lint-free
cloth dipped in alcohol.
◆
Check whether any label material is stuck to the thermal print
head.
◆
Check for errors in the application software.
◆
Check whether the starting position has been set incorrectly.
◆
Check the power supply.
◆
Check the thermal print head for dust or other dirt.
◆
Use the internal "~T" command to check whether the thermal
print head will carry out a complete print job.
◆
Check the quality of the print medium.
◆
Check whether there is paper or dust covering the sensor.
◆
Check whether the label liner is suitable. Please contact your
dealer.
◆
Check the paper guide settings.
◆
Check the label height setting.
◆
Check whether there is dust covering the sensor.
◆
Check the darkness setting.
◆
Check the thermal print head for glue residue or other dirt.
50
Solution
Hide quick links:
Advertisement
Table of Contents
