Damaged Merchandise; Claim Process; Required Information; Findings And Conclusion - Technimount System BRACKET PRO 25 Series User Manual

DAMAGED MERCHANDISE

ICC Regulations require that claims for damaged merchandise must be made with the carrier within fifteen (15)
days of receiving merchandise. DO NOT ACCEPT DAMAGED SHIPMENTS UNLESS SUCH DAMAGE IS NOTED ON THE
DELIVERY RECEIPT AT THE TIME OF RECEIPT. Upon prompt notification, TECHNIMOUNT will file a freight claim with
the appropriate carrier for damages incurred. Claim will be limited in amount to the actual replacement cost. In the
event that this information is not received by TECHNIMOUNT within the fifteen (15) day period following the delivery
of the merchandise, or the damage was not noted on the delivery receipt at the time of receipt, the customer will be
responsible for payment of the original invoice in full.
Note: Claims for any short or broken shipment must be made within thirty (30) days of invoice.

CLAIM PROCESS

Please follow the claim procedure below to return a defective product:
Fill in the RMA form online at https://www.technimount.com/service-support/service-support-overview/

REQUIRED INFORMATION

▪ Serial number
▪ Invoice number
▪
Identification of the issue
▪ Upload the pictures of the issue
▪
Submit the form
A confirmation of the receipt of the claim will be sent to you within 2 business days. If you have not received a
confirmation email by then, please contact techsupport@technimount.com.
If the RMA request is approved, TECHNIMOUNT will provide you with an RMA number for your claim. We will also
include instructions for the replacement of your product. No product return will be accepted without the RMA
number labeled on the outside of the box being returned.

FINDINGS AND CONCLUSION

▪ If following an investigation, we find that our product is defective, TECHNIMOUNT will take corrective actions and
close the claim
▪ If following an investigation, we find that our product is NOT defective (misuse or abuse of the product) the product
will not be covered by the warranty. Details of our findings and conclusions will be provided to you.

QUESTIONS ABOUT OUR POLICY

If you have any questions regarding our return policy, please contact our Customer Service department at
customerservice@technimount.com
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Warranty
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