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5.0. Product registration
To access the Half-Price Parts for Life programme or to lodge
a Warranty Claim, customers must ensure that their product
is registered with Vuly.
Customers who purchase directly from Vuly (through VulyPlay.
com, at the Vuly Showroom or over the phone) automatically
have their product registered.
Customers who purchase through an Authorised Reseller
must register their product by visiting VulyPlay.com/Support
and completing the form with a proof of purchase.
6.0. Half-price replacement parts
Vuly offers half-price replacement parts to all customers for
the lifetime of their trampoline purchase through the Half-
Price Parts for Life programme.
This programme is subject to change at any time, and it
is only available to customers who have purchased either
through an Authorised Reseller or directly through Vuly.
Half-Price Parts for Life is only available to customers who
wish to replace parts that are core components of their
trampoline. For Flare, these parts include:
• Springs,
• Safety Padding,
• Jump Mat,
• Safety Net (and components thereof),
• Net Poles,
• Frame Poles,
• T-Joiners.
The programme does not extend to accessories or to Shade
Cover / Tent components.
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7.0. Warranty
All Vuly products are sold with a manufacturing warranty,
which assures that the item is free of defects in workmanship
and materials ("warranty").
7.1. Warranty periods
Warranty periods do not reset for any reason, unless
the customer purchases a new product. In this case, that
particular item will be covered by its own warranty period. It
does not affect – nor will it increase – warranty periods for
other purchased items.
Warranty periods always commence from the date of item
delivery, is for use under normal conditions and applies for:
Flare
•
36 months [3 years] to the Frame Poles, T-Joiners, Springs
and Jump Mat (excluding the print).
•
12 months [1 year] to all other parts of a purchased
trampoline – e.g. Safety Padding, Safety Net and Net
Poles.
Accessories
•
12 months [1 year] to purchased accessories – e.g.
Mister, Deck – not received during a promotional period.
•
3 months to any items received at no cost as part of a
promotion – e.g. 'Free Shade Cover'.
The customer may extend the standard 12-month [1 year]
warranty to 36 months [3 years], if they purchase an extended
warranty within 7 days of their delivery date.
7.2. Inclusions
This warranty covers manufacturing faults and defects only.
If a product is damaged or rendered unsafe as a result of
a departure from its design specifications during production,
this constitutes a manufacturing fault or defect.
This may occur if – for example – use of incorrect textiles
during manufacturing causes a Safety Net to disintegrate, or
if improper welding produces an unstable Frame.
7.3. Exclusions
7.3.1. Damage through wear and tear
This warranty does not extend to normal wear and tear of
the product. This may include, but is not limited to:
• Rusting of steel components,
• UV deterioration of textile components,
• Stretching of springs.
As outdoor products that are actively used, trampolines and
their accessories will experience wear and tear over time.
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