Chapter 4 Troubleshooting - Acer Altos R710 Service Manual

Devices are not Recognized under Device Manager (Windows*
Operating System)
The Windows(*) operating systems do not include all of the drivers for the Intel(r) chipsets, onboard NICs, and
other components.
Hard Drive(s) are not recognized
Check the following:
Make sure the drive is not disabled in BIOS Setup.
Make sure the drive is connected correctly and that is plugged into the power supply.
Make sure the drive is compatible.
Make sure you have not exceeded the power budget for the server.
If using SCSI drives, verify that each SCSI ID number is unique on the SCSI bus. See your drive
documentation for details on setting the SCSI ID for your drives.
If using ATA drives, verify that the master/slave settings are set correctly. See your drive
documentation for details on setting the master/slave settings.
If using a RAID configuration with SCSI or SATA drives, make sure the RAID card is installed
correctly.
Bootable CD-ROM Is Not Detected
Check the following:
Make sure the BIOS are configured to allow the CD-ROM to be the first bootable device.
LED Information
The baseboard of Acer Altos R710 includes LEDs that can aid in troubleshooting your system. A table of these
LEDs with a description of their use is listed below.
LED Name
ID
System fault
Hard drive activity
Memory fault 1-6
Diagnostic LEDs. 1-4
LSB, bit1, bit2, MSB)
CPU 1 & 2 Fan Fault
CPU 1 & 2 Fan Fault
Chapter 4
Function
Aid in server Control panel and
identificaton from the board rear left corner
back panel
Visible fault warning Control panel and
board rear left corner
Control panel Control panel
Identify failing DIMM end rear of
memory module board
Displays port 80 Center back edge of
POST codes board
Identify fan failure Front center board
Identify processor 1" behind processor
failure socket
Location Color
Blue
Green or Amber
Green
Amber
Each LED can be
Off, Green,
Amber, Red
Amber
Amber
Notes
Press ID LED button or user
Server Management
software to turn on the LED.
Green = No Fault
Green Blink = degraded
Amber = critical error or non-
recoverable
Amber blink = non-critical
Blinking = Activity. No action
required
On = Fault
See the POST code table
On = Fault
On = Fault
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