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Acer Altos R700 Service Manual

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Acer Altos R700
Service Guide
Service guide files and updates are available
on the CSD web; for more information,
please refer to
http://csd.acer.com.tw
PART NO.: VD.R70VB.001
PRINTED IN TAIWAN

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  • Page 1 Acer Altos R700 Service Guide Service guide files and updates are available on the CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: VD.R70VB.001 PRINTED IN TAIWAN...
  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on Acer Altos R700 service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2001 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual Screen messages NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 6: Table Of Contents

    Chapter 1 System Introduction Features ............1 System Block Diagram .
  • Page 7 Table of Contents Removing the Components ........65 Removing a Hard Drive .
  • Page 8: System Introduction

    System Introduction Features Processor Dual processor slots supporting Intel package. Chipset ® Intel E7500 chipset Memory Six dual inline memory module (DIMM) slots support: (1) DDR-200 or DDR-266 compliant, ECC, registered, 72-bit, 168-pin, DIMMs (2) From 256MB to 12GB of memroy Graphics Integrated onboard ATI RAGE+ XL PCI SVGA controller.
  • Page 9: System Block Diagram

    System Block Diagram Chapter 1...
  • Page 10: System Board Layout

    System Board Layout Chapter 1...
  • Page 11 Item Description System status LED ID LED Diagnostic LEDs( POST code) 64-bit PCI riser slot for PCI-X bus B (full height) DIMM slots I/O ports SCSI channel B connector (SCSI version only) COM1 serial header ICMB connector IPMB connector 64-bit PCI riser slot for PCI-X bus ( low profile) Secondary processor socket Secondary processor fan connector Primary processor socket...
  • Page 12 Item Description USB 0 connector Video connector SCSI channel A connector (SCSI server board only) NIC 2 RJ-45 connector Status LED Speed LED NIC 1 RJ-45 connector Status LED Speed LED PS/2 keyboard/mouse connector RJ-45 serial port USB 1 connector Chapter 1...
  • Page 13: Internal Components

    Internal Components Item Description Power Supply PCI card bracket (full-length) Riser card assembly (full-length) PCI card bracket (low-profile) Server Board ( accessory to system) PCI add-in card ( accessory to system) Riser card assembly ( low-profile) Processor air duct Front panel board Intrusion switch Control panel Flex bay(optional DVD/CD-ROM drive/FDD module available)
  • Page 14: Front Panel

    Front Panel Item Description Chassis Handles(2) Drive Bay(1-inch) HDD activity/fault Indicator Flex bay( optional DVD/CD-ROM drive/ FDD module) Front Panel indicator lights Tape drive bay ( tape drive not included) Chapter 1...
  • Page 15: Rear Panel

    Rear Panel Item Description PCI card bracked (low profile) RJ45 NIC 2 connector Green Status LED/Yellow Status LED Serial A port mounting hole PCI card bracket ( full-height) AC Power input ( primary)* AC Power input (redundant)* Power supply module, redundant (system accessory)* Power supply module, primary* USB connector 2 RJ45 serial port...
  • Page 16: Hardware Specifications And Configurations

    Hardware Specifications and Configurations Processor Item Type Dual processor slots supporting Intel INT3/FCPGA Socket 604 package. Slot Socket 604 Speed 933MHz/1GHz/1.13GHz/1.26GHz Bus frequency 100/133 MHz Voltage Processor voltage can be detected by the system without setting any jumper Memory Configuration Item DDR200 and DDR 266 registered...
  • Page 17 DDR Configurations DIMM DIMM Capacity Organization 128MB 16M x 72 128MB 16M x 72 128MB 16M x 72 256MB 32M x 72 256MB 32M x 72 256MB 32M x 72 256MB 32M x 72 512MB 64Mx 72 512MB 64M x 72 512MB 64M x 72 512MB...
  • Page 18 SCSI Interface Item SCSI controller Number of SCSI channel(s) Support Peripheral Type Support Speed SCSI Connectors Pin-out( J7B1, J7A1) Connector Contact No. Signal Name +DB(12) +DB(13) +DB(14) +DB(15) +DB(P1) +DB(0) +DB(1) +DB(2) +DB(3) +DB(4) +DB(5) +DB(6) +DB(7) +DB(P) GROUND GROUND RESERVED RESERVED RESERVED...
  • Page 19 SCSI Connectors Pin-out( J7B1, J7A1) Connector Contact No. Signal Name +DB(9) +DB(10) +DB(11) PCI BusSegment Characteristics PCI Bus Voltage Width Segment P32-A 32-bits P64-B 64-bits P64-C 64-bits Network Controller Item Description Spec. Intel Support subsystems Support two 10Base-T/1000Base-TX network Features 32-bit PCI master interface Integrated IEEE 802.3 10Base-T, 100Base-TX and 1000Base-TX compatible PHY+...
  • Page 20 IRQ Assignment Map ISA Interrupt Description INTR Processor interrupt NMI processor IRQ1 Keyboard interrupt IRQ3 Serial port A or B interrupt from SIO device, user-configurable IRQ4 Serial port A or B interrupt from SIO device, user-configurable IRQ5 IRQ6 Floppy disk IRQ7 IRQ8_L Active low RTC interrupt...
  • Page 21: Environmental Requirements

    Environmental Requirements Parameter Limits Operating Temperature per hour. Non-Operating Temperature Non-Operating Humidity 90%, non-condensing @ 35 Acoustic noise Sound Pressure: 55 dBA ( Rackmount) in an idle state at typical office ambient temperature. (23 +/- degrees C) Sound Power: 7.0 BA in an idle state at typical office ambient temperature.
  • Page 22: Mechanical Specifications

    Mechanical Specifications Item Dimensions H x W x D 77mm(H) x 430mm (W) x 648mm (D) I/O ports 1. 1x PS/2 port ( support K/B and Mouse via Y-cable) 2. 3 x USB 3. 2 x Gibabit Ethernet ports (RJ45) 4.
  • Page 23: Asm Pro

    This feature is designed primarily for server supervisors and management information system ( MIS ) personnel to help them detect errors or potential trouble spots in their network servers through a single management station.
  • Page 24: Remote Diagnostic Management

    Remote Diagnostic Management RDM 5.1 Remote Diagnostic Management ( RDM ) is a network management tool that utilizes modems and telephone system to manage a server from a remote station. It allows the administrator to remotely control the managed server when NOS ( Network Operation System ) is not available. There are two cases that NOS is not available:POST ( Power On Self Test ) and NOS crashes.
  • Page 25: Intelligent Platform Management Interface (Ipmi)

    Intelligent Platform Management Interface (IPMI) IPMI stands for Intelligent Platform Management Interface. IPMI is an open standard hardware manageability interface specification. It provides an architecture that defines how unique device can all communicate with the CPU in a standard way. With IPMI, the CPU has only one thing to communicate with-the IPMI Event Log.
  • Page 26 Chapter 1...
  • Page 27: System Utilities

    Chapter 2 System Utilities Most system are already configured by the manufacturer or the dealer. There is no need to run Setup when starting the computer unless you get a Run Setup message. The Setup program loads configuration values into the battery-backed nonvolatile memory called COMS RAM.
  • Page 28: Bios Setup Utility

    BIOS Setup Utility This section describes the ROM-resident Setup utility that provides the means to configure the platform. The BIOS Setup utility is part of the system BIOS and allows limited control over on-board resources. The System Setup Utility must be used for configuring the on-board devices and add-in cards. The user can disable embedded PCI devices through the setup menus.
  • Page 29: Entering The Bios Setup Utility

    Entering the BIOS Setup Utility During the BIOS POST operation, the user is prompted to use the F2 function key to enter Setup as follows: Press <F2> to enter Setup A few seconds might pass before Setup is entered. This is the result of POST completing test and initialization functions that must be completed before Setup can be entered.
  • Page 30 Keyboard Command Bar Keyboard Command Bar Option Enter Execute Command Exit Select Item Select Item Select Menu Select Field Change Value Change Value Description The Enter key is used to activate sub-menus when the selected fea- ture is a sub-menu, or to display a pick list if a selected option has a value field, or to select a sub-field for multi-valued features like time and date.
  • Page 31 Keyboard Command Bar Option Setup Defaults Save and Exit Chapter 2 Description Pressing F9 causes the following to appear: Setup Confirmation Load default configuration now? <Yes> <No> If “Yes” is selected and the Enter key is pressed, all Setup fields are set to their default values.
  • Page 32: Entering Setup

    Entering Setup The Menu Selection Bar is located at the top of the screen. It displays the various major menu selections available to the user: Main Menu Advanced Menu Security Menu Server Menu Boot Menu Exit Menu These and associated sub-menus are described below. Chapter 2...
  • Page 33: Main

    Main The following tables describe the available functions on the top-level menus and on various sub-menus. Default values are highlighted. Main Menu Selections Feature System Time HH:MM:SS System Date MM/DD/YYYY Floppy A Not Installed 1.44 / 1.25/ 1.2MB 3 Hard Disk Pre-delay Disabled 3 seconds 6 seconds...
  • Page 34: Primary Master And Slave Adapters

    Main Menu Selections Feature Language 7-bit English(US) English (US) Spanish Italian French German Primary Master and Slave Adapters Primary Master and Slave Adapters Sub-menu Selections Feature Type None Auto LBA Mode Control Disabled Enabled Multi-Sector Transfer Disabled 2 Sectors 4 Sectors 8 Sectors 16 Sectors Option...
  • Page 35: Processor Settings

    Primary Master and Slave Adapters Sub-menu Selections Feature PIO Mode Standard 3 / DMA 1 4 / DMA 2 Ultra DMA Processor Settings Processor Settings Sub-menu Feature Processor Type Information Only Processor POST Information Only Speed Feature Processor Retest Disabled Enabled Hyper-Threading Disable...
  • Page 36 Processor Settings Sub-menu Feature Processor 1 L2 Cache Size Processor 2 CPUID CPUID Non Installed Disabled Processor 2 L2 Cache Size Option Reports L2 Cache Size for Processor 1. Reports CPUID of Processor 2, if present. If empty, reports Not Installed. If disabled by the BMC, reports Disabled. Reports L2 Cache Size for Processor 2.
  • Page 37: Advanced Menu

    Advanced Menu The following tables describe the menu options and associated sub-menus available on the Advanced Menu. Feature PCI Configuration Peripheral Configuration Memory Configuration Advanced Chipset Control N/A Boot-time Diagnostic Disabled screen Enabled Reset Configuration Numlock Chapter 2 Option Selects sub-menu Selects sub-menu Selects sub-menu Selects sub-menu.
  • Page 38: Advanced Chipset Control

    Advanced Chipset Control Feature Wake On Ring Wake On LAN/PME PCI-X B Enable Wake On PME PCI-X C Wake On RTC Alarm Option Enable Only controls legacy wake up Disable Only controls legacy wake up on PCI-X segment B Disable Enable Only controls legacy wake up on PCI-X segment C Disable...
  • Page 39: Pci Configuration

    PCI Configuration Feature USB Function On-board NIC On-board SCSI On-board Video PCI Slot 1B Enabled Disabled PCI Slot 2B Enabled Disabled PCI Slot 3B Enabled Disabled PCI Slot 1C Enabled Disabled PCI Slot 2C Enabled Disabled PCI Slot 3C Enabled Disabled Chapter 2 Option...
  • Page 40: Pci Device, Embedded Devices

    PCI Device, Embedded Devices Feature USB Function Disabled Enabled Option If disabled, the USB controllers are turned off and the device resources are hidden from the system. Description Chapter 2...
  • Page 41 Feature On-board NIC Disabled Enabled On-board NIC 1 ROM Enabled Disabled On-board NIC 2 ROM Enabled Disabled Chapter 2 Option If disabled, embedded NICs are turned off and the device resources are hidden from the system. If enabled, initialize NIC1 expansion ROM If enabled, initialize NIC 2 expansion ROM Description...
  • Page 42 Feature On-board SCSI Disabled Enabled On-board SCSI ROM Enabled Disabled Option If disabled, the embedded SCSI device is turned off and the device resources are hiddend from the system. ( This option is only present in the SCSI SKU) If enabled, initialize embedded SCSI device expansion ROM. ( This option is only present in the SCSI SKU) Description Chapter 2...
  • Page 43: I/O Device/ Peripheral Configuration

    Feature On-board Video Enabled Disabled I/O Device/ Peripheral Configuration Chapter 2 Option If disabled, embedded video is turned off and the device resources are hidden from the system. Description...
  • Page 44 Feature Serial 1 (9-pin header) Disabled Address 3F8h 2F8h 3E8h 2E8h Serial 1 ( 9-pin header) Serial 2 ( RJ45) Address Disabled 3F8h 2F8h 3E8h 2E8h Serial 2 (RJ45) IRQ Diskette Controller Disabled Enabled Legacy USB support Disabled Keyboard only Auto Keyboard and Mouse...
  • Page 45 Chapter 2...
  • Page 46 Chapter 2...
  • Page 47: Memory Configuration

    Memory Configuration Feature Extended Memory Test Disabled Every Location Memory Bank #1 Installed Not Installed Disabled Memory Bank #2 Installed Not Installed Disabled Memory Bank #3 Installed Not Installed Disabled Memory Retest Chapter 2 Option Selects the size of step to use during Extended RAM tests. Displays the current status of the memory bank.
  • Page 48: Security

    Security Feature User Password is Administrator Password is Set Administrative Pass- word Set User Password Password On Boot Secure Mode Timer Option Not Installed Status only; user cannot modify. Once set, can be disable by Installed setting to a null string, or clear password jumper on board. Not Installed Status only;...
  • Page 49 Feature Secure Mode Hot Key (Ctrl-Alt-) Secure Mode Boot Video Blanking Power Switch Inhibit NMI Control Chapter 2 Option Key assigned to invoke the secure mode feature. Cannot be enabled unless at least one password is enabled. Can be disabled by entering a new key followed by a backspace or by entering delete.
  • Page 50: Server

    Server Feature System Management Console Redirection Event Log Configuration Assert NMI on PERR Assert NMI on SERR FRB-2 Policy POST Error Pause Platform Event Filtering Option Selects sub-menu Selects sub-menu Selects sub-menu Disabled If enabled, PCI bus parity error (PERR) is Enabled enabled and is routed to NMI.
  • Page 51 Feature Boot Monitoring Boot Monitoring Policy Chapter 2 Option Disabled Sets the amount of time the OS Watchdog 5 minutes timer is programmed with. If disabled, 10 minutes the OS Watchdog timer is not programmed. 15 minutes BIOS programs this value in the BMC when 20 minutes setting the OS Watchdog timer at the end 25 minutes...
  • Page 52: System Management

    System Management Feature Board Part Number Board Serial Number System Part Number System Serial Number Chassis Part Number Chassis Serial Number BIOS Revision BMC Device ID BMC Firmware Revision BMC Device Revision PIA Revision SDR Revision HSBP Revision Option Description Information field only Information field only Information field only...
  • Page 53: Serial Console Redirection

    Serial Console Redirection Feature Option BIOS Disabled Redirection Port Serial 1 (DB-9) Serial 2 (RJ45) ACPI Disabled Redirection Port Serial 1 (DB-9) Serial 2(RJ45) BIOS 9600 Redirection 19.2K Baud Rate 57.6K 115.2K BIOS No Flow Control Redirection CTS/RTS Flow Control XON/XOFF CTS/RTS+CD Chapter 2...
  • Page 54 Feature Option BIOS VT100+ Redirection VT-UTF8 Terminal Type PC-ANSI Description This selects the character set to send out the serial port when console redirection is enabled. VT-UTF8 makes use of Unicode characters and is intended specifically for use by new Microsoft software or other companies that use Unicode.
  • Page 55 Chapter 2...
  • Page 56 Chapter 2...
  • Page 57: Event Log Configuration

    Event Log Configuration Feature Option Clear All Event Logs Event Logging Disabled Enabled Critical Event Logging Disabled Enabled Chapter 2 Description When yes is chosen, the BIOS will clear the System Event Log on the next boot. Enables/ disables System Event Logging. Enables/ disables critical system event logging including PERR,SERR,ECC memory errors, and NMI.
  • Page 58: Boot

    Boot Feature Quiet Boot Disabled Enabled Boot Device Priority Hard Disk Drives Removable Devices ATAPI CD-ROM Drives N/A Option Description If enabled, the BIOS will display the OEM logo during POST. This option is hiddend if the BIOS does not detect a valid logo in the flash area reserved for this purpose.
  • Page 59: Boot Device Priority

    Boot Device Priority Feature Option Removable Devices Hard Drive ATAPI CD-ROM Drive Attempt to boot from an ATAPI CD-ROM drive. (any) SCSI CD-ROM Drive PXE UNDI Chapter 2 Description Attempt to boot from a legacy floppy A: or removable media device like LS-120. Attempt to boot from a hard drive device.
  • Page 60 Chapter 2...
  • Page 61: Hard Drive

    Hard Drive Option Drive #1 ( or actual drive string) Other bootable cards Additional entries for each drive that has a PnP header Chapter 2 Description To select the boot drive, use the up and down arrows to highlight a device, then press the plus key (+) to move it to the top of the list or the minus key (-) to move it down.
  • Page 62: Removable Devices

    Removable Devices Feature Lists Bootable Removable Devices in the System Option Description Use +/- keys to place the removable devices in the boot order you want. Includes Legacy 1.44MB floppy, 120MB floppy etc. Chapter 2...
  • Page 63: Exit

    Exit Option Exit Saving Changes Exit after writing all modified Setup item values to NVRAM. Exit Discarding Changes Exit leaving NVRAM unmodified. User is prompted if any of the setup fields were modified. Load Setup Defaults Load default values for all SETUP items. Load Custom Defaults Load values of all Setup items from previously saved Custom Defaults.
  • Page 64 Chapter 2...
  • Page 65 Chapter 2...
  • Page 66: Fault Resilient Booting

    Fault Resilient Booting Feature Late Post Timer Disable 5 minutes 10 minutes 15 minutes 20 minutes OS Boot Timer Stay On Reset Power Off Hard Disk OS Boot Disable Timeout 5 minutes 10 minutes 15 minutes 20 minutes PXE OS Boot Timeout Disable 5 minutes 10 minutes 15 minutes...
  • Page 67: Machine Disassembly And Replacement

    Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the server system for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge A screw driver NOTE: The screws for the different components vary in size.
  • Page 68: Disassembly Flowchart

    Disassembly FlowChart Chapter 3...
  • Page 69: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Anti-static wrist strap.
  • Page 70: Opening The Housing Panels

    Opening the Housing Panels CAUTION: Before removing the access cover for any reason, observe these safety guidelines: Turn off all peripheral devices connected to the server. Turn off the server by pressing the power button on the front of the chassis. Then unplug all AC power cords from the chassis or wall outlet.
  • Page 71: Removing The Riser Card

    Removing the Riser Cards Insert your finger in the plastic loop.On riser card, also grasp the opposite end at another side. Pull straight up and remove the riser card from the chassis. Discard the protective blocks. Removing the Air Duct Lift the air duct out of the chassis.
  • Page 72: Removing The Components

    Removing the Components Removing a Hard Drive CAUTION: To allow proper airflow and cooling during operation, all drive bays must contain either a carrier/ drive or a carrier with air baffle installed. Remove the bezel from the front of the chassis. Pull the retention lever toward you until the tab end of the lever is free of the housing slot.
  • Page 73: Removing The Cd-Rom And Fdd Module

    Removing the CD-ROM and FDD Module CAUTION: A CD-ROM and FDD module is NOT hot swappable. Before replacing it, you must first take the server out of service, turn off all peripheral devices connected to the system, turn off the system by pressing the power button, and unplug the AC power cord from the system or wall outlet.
  • Page 74: Removing Power Supply Moduel

    Removing Power Supply Module The 500 Watt redundant power supply system consists of the power supply bay and either one or two power supply models. The optional second module provides a redundant, 1+1 system. CAUTION: If you do not have the second, redundant power supply module, you must take the server out of service before replacing the single module.
  • Page 75: Removing The Power Supply Cage

    Removing the Power Supply Cage At the rear of the chassis, remove the two screws that secure the power supply. At the end of the power supply, remove the screw that attaches the power supply to the standoff in the chassis floor. Lift the fan end of the power supply above the chassis standoff and slide it toward the front of the server.
  • Page 76: Removing The Fan Module

    Removing the Fan Module At the end of the fan module closest to the chassis centerline, push on the tab to release it from the chassis. While pushing on the tab, lift up on the module to clear the retention stub. Slide the module towards the power supply until it comes free.
  • Page 77: Removing The Heatsink

    Removing the Heatsink With the flat screwdriver to release both latches from heatsink. Then take the heatsink away. Removing the CPU Lift up the clip to release the CPU and take it away. Removing the Retention Module Remove the 8 screws as shown here to release the retention module Then take both retention modules away.
  • Page 78: Removing The Backplane Board

    Removing the Backplane Board Remove the thumbscrew along the top of the board and lift it out of the chassis. Then lift the backplane board out of the chassis Removing the Front Panel Board Remove the thumbscrew from the board. Remove the front panel board from the chassis.
  • Page 79: Troubleshooting

    Troubleshooting This chapter provides troubleshooting information for the Altos R700: Standard Post Error Messages and Codes Extended Post Error Messages and Codes BIOS Recovery Beep Codes Bootblock Error Beep Codes Chapter 4 Chapter 4...
  • Page 80: Post Error Codes And Messages

    POST Error Codes and Messages The following table defines POST error codes and their associated messages. The BIOS prompts the user to press a key in case of serious errors. Some of the error messages are preceded by the string “...
  • Page 81: Extended Post Error Messages And Codes

    Extended POST Error Messages and Codes Extended POST Error Messages and Codes Error Code 8110 Processor 1 Internal error (IERR) 8111 Processor 2 Internal error (IERR) 8120 Processor 1 Thermal Trip error 8121 Processor 2 Thermal Trip error 8130 Processor 1 disabled 8131 Processor 2 disabled 8140...
  • Page 82: Bios Recovery Beep Codes

    BIOS Recovery Beep Codes In the case of a Bootblock update, where video is not available for text messages to be displayed, speaker beeps are necessary to inform the user of any errors. The following table describes the type of error beep codes that may occur during the Bootblock update.
  • Page 83 Three-beep Boot Block Memory Failure Error Codes Beep Code 07h-0Dh Chapter 4 Dignostic LED Decoder G=Green, R=Red, A=Amber Meanings No memory was found in the system Memory mixed type detected EDO is not supported First row memory test failure Mismatched DIMMs in a row Base memory test failure Failure on decompressing POST module Generic memory error...
  • Page 84 Chapter 4...
  • Page 85: Jumper And Connector Information

    Chapter 5 Jumper and Connector Information Jumpers and Connectors The following figure shows the jumper and connector locations on the system board: Chapter 5...
  • Page 86 Chapter 5...
  • Page 87: System Recovery And Update Jumpers

    Label Jumper Name RJ-45 Serial port Config CMOS CLR PSWD CLR System Recovery and Update Jumpers The server board SE7500WV2 provides one 11-pin single online header (J1D4), which provides a total of three 3-pin jumper blocks that are used to configure several system recovery and update options. The following table describe each jumper option.
  • Page 88: External Rj45 Serial Port Jumper Block

    J9A2. The Serial A connector is located next to the P64-C low-profile PCI card slot. A standard DH-10 to DB9 cable is available from Acer in the R700 Serial Port Accessory Kit. Serial Port B Serial B is an external low profile 8-pin RJ45 connector that is located on the back of the board.
  • Page 89: Rear Rj45 Serial Port

    Serial B Serial A Rear RJ45 Serial B Port The rear RJ45 Serial B Port is a fully function serial port that can support any standard serial device. Using an RJ45 connector for a serial port allows direct support for serial port concentrators, which typically use RJ45 connectors and are widely used in the high-density server market.
  • Page 90 For serial concentrators that require a DSR signal ( Default), the J5A2 jumper block must be configured as follows: The Serial Port jumper in position 3 and 4. Pin 1 on the jumper is denoted by an arrow directly next to the jumper block. DSR to Pin#7 For those server applications that require a DB9 serial connector, an 8-pin RJ45-to-DB9 adapter must be used.
  • Page 91: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 92 Item Picture Part Name 5V RISER CARD BOARD, 5V 2U RISER ACCESSORY BULK ALTOS R700 SERVERBOARD MAINBOARD INTEL/ ( INTEL SE7500WV2 SE7500WV2 SERVERBOARD) SERIAL CABLE-2U FOR SERIAL CABLE ADDITIONAL REAR ACCESSORY TO ENABLE SERIAL PORT A SECOND REAR SERIAL PORT. FOR...
  • Page 93 Item Picture ACER ALTOS R700 CABLE KIT ( FROMT ITEM 12 TO ITEM 20) Chapter 6 Part Name HOTSWAP DRIVE HOTSWAP DRIVE CARIER ACCESSORY CARIER ACCESSORY, W/I ANTI-PLIABLE BOX 1 INCH, BLACK POWERUNIT CAGE POWERUNIT FOR FOR 2 500W POWER...
  • Page 94 Item Picture Part Name MOUSE/KEYBOARD SAME AS ABOVE DONGLE BAFFLE/DUCT SAME AS ABOVE FAN BRACKET AND 3 SAME AS ABOVE FANS FRONT PANEL CABLE SAME AS ABOVE FLEX CABLE SAME AS ABOVE Description Part No. SAME AS ABOVE SAME AS ABOVE SAME AS ABOVE...
  • Page 95 Item Picture ACER ALTOS R700 BOARD KIT ( FROMT ITEM 21 TO ITEM 23 ) Chapter 6 Part Name SCSI CABLE SAME AS ABOVE USB CABLE SAME AS ABOVE RETENTION MODULE, SAME AS ABOVE AIR DAM AND SCREWS INCLUDE FRONT...
  • Page 96 Item Picture Part Name SCSI BACK PLANE SAME AS ABOVE Description Part No. SAME AS ABOVE Chapter 6...
  • Page 97: Appendix A Model Definition And Configuration

    Model Definition and Configuration The Altos R700 Model No. Define: Trade Mark: Brand Name: Acer Description: Intel Xeon Processor from 1.8GHz to 2.4GHz or above Product Name: Acer Altos R700 Appendix A Appendix A...
  • Page 98 Appendix A...
  • Page 99: Test Compatible Components

    Appendix B Test Compatible Components Altos R700 compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows 2000 Server and Windows 2000 Advanced Server environment. In addition to these tests, the network communication functions are also tested under Novell NetWare 6.0 、...
  • Page 100: Microsoft Windows 2000 Server Environment Test

    F/W C170, W2K driver 5.25, Acer Altos CD4.0 LSI MegaRAID Elite 1600 64MB, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0, W2K driver 5.25 LSI MegaRAID Elite 1600 128MB with Battery back up, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0. W2K driver 5.25 Intel Pionner SQ.
  • Page 101 Items 36GB, U320, 10K RPM 18GB, U320, 15K RPM 18GB, U320, 10K RPM SCSI Tape Drive DDS4 20/40GB, Internal DDS4 20/40GB, Internal with Tapeware AIT-1 35/91GB, Internal AIT-1 data cartridge 35GB Network card 10/100/1000 TX PCI-X NIC Appendix B Specifications Seagate Cheetah 146LP ST336607LC f/w IBM Daytona146, f/w IBM Piranha IC35L036UCPR15 f/w S80D...
  • Page 102: Microsoft Windows 2000 Advanced Server Environment Test

    F/W C170, W2K driver 5.25, Acer Altos CD4.0 LSI MegaRAID Elite 1600 64MB, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0, W2K driver 5.25 LSI MegaRAID Elite 1600 128MB with Battery back up, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0. W2K driver 5.25 Intel Pionner SQ.
  • Page 103 Items 18GB, U320, 15K RPM 18GB, U320, 10K RPM SCSI Tape Drive DDS4 20/40GB, Internal DDS4 20/40GB, Internal with Tapeware AIT-1 35/91GB, Internal AIT-1 data cartridge 35GB Network card 10/100/1000 TX PCI-X NIC Appendix B Specifications Seagate Cheetah X15 73LP ST318453LC f/w IBM Daytona146, f/w IBM Piranha IC35L018UCPR15 f/w IBM Discovery II 73LZX IC35L018UCD210, f/w S5CQ...
  • Page 104: Novell Netware 6.0 Environment Test

    F/W C170, W2K driver 5.25, Acer Altos CD4.0 LSI MegaRAID Elite 1600 64MB, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0, W2K driver 5.25 LSI MegaRAID Elite 1600 128MB with Battery back up, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0. W2K driver 5.25 Intel Pionner SQ.
  • Page 105 Items 36GB, U320, 10K RPM 18GB, U320, 15K RPM 18GB, U320, 10K RPM SCSI Tape Drive DDS4 20/40GB, Internal DDS4 20/40GB, Internal with Tapeware AIT-1 35/91GB, Internal AIT-1 data cartridge 35GB Network card 10/100/1000 TX PCI-X NIC Appendix B Specifications Seagate Cheetah 146LP ST336607LC f/w IBM Daytona146, f/w IBM Piranha IC35L036UCPR15 f/w S80D...
  • Page 106: Redhat Linux 7.3 Environment Test

    F/W C170, W2K driver 5.25, Acer Altos CD4.0 LSI MegaRAID Elite 1600 64MB, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0, W2K driver 5.25 LSI MegaRAID Elite 1600 128MB with Battery back up, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0. W2K driver 5.25 Intel Pionner SQ.
  • Page 107 Items 36GB, U320, 10K RPM 18GB, U320, 15K RPM 18GB, U320, 10K RPM SCSI Tape Drive DDS4 20/40GB, Internal DDS4 20/40GB, Internal with Tapeware AIT-1 35/91GB, Internal AIT-1 data cartridge 35GB Network card 10/100/1000 TX PCI-X NIC Appendix B Specifications Seagate Cheetah 146LP ST336607LC f/w IBM Daytona146, f/w IBM Piranha IC35L036UCPR15 f/w S80D...
  • Page 108: Sco Openserver 5.0.6 Environment Test

    F/W C170, W2K driver 5.25, Acer Altos CD4.0 LSI MegaRAID Elite 1600 64MB, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0, W2K driver 5.25 LSI MegaRAID Elite 1600 128MB with Battery back up, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0. W2K driver 5.25 Intel Pionner SQ.
  • Page 109 Items 36GB, U320, 10K RPM 18GB, U320, 15K RPM 18GB, U320, 10K RPM SCSI Tape Drive DDS4 20/40GB, Internal DDS4 20/40GB, Internal with Tapeware AIT-1 35/91GB, Internal AIT-1 data cartridge 35GB Network card 10/100/1000 TX PCI-X NIC Appendix B Specifications Seagate Cheetah 146LP ST336607LC f/w IBM Daytona146, f/w IBM Piranha IC35L036UCPR15 f/w S80D...
  • Page 110: Sco Open Unixware 7.1.1 Environment Test

    F/W C170, W2K driver 5.25, Acer Altos CD4.0 LSI MegaRAID Elite 1600 64MB, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0, W2K driver 5.25 LSI MegaRAID Elite 1600 128MB with Battery back up, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0. W2K driver 5.25 Intel Pionner SQ.
  • Page 111 Items 18GB, U320, 15K RPM 18GB, U320, 10K RPM SCSI Tape Drive DDS4 20/40GB, Internal DDS4 20/40GB, Internal with Tapeware AIT-1 35/91GB, Internal AIT-1 data cartridge 35GB Network card 10/100/1000 TX PCI-X NIC Appendix B Specifications Seagate Cheetah X15 73LP ST318453LC f/w IBM Daytona146, f/w IBM Piranha IC35L018UCPR15 f/w IBM Discovery II 73LZX IC35L018UCD210, f/w S5CQ...
  • Page 112: Appendix C Online Support Information

    This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 113 Appendix C...
  • Page 114 Appendix C...