Acer Altos R5250 Series User Manual
  1. Manuals
  2. Brands
  3. Acer Manuals
  4. Server
  5. Altos R5250 Series
  6. User manual
Acer Altos R5250 Series User Manual

Acer Altos R5250 Series User Manual

Acer altos r5250 server: users guide
Hide thumbs Also See for Altos R5250 Series:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Configuration Manual
Acer Altos R5250 Series
User's Guide

Advertisement

Table of Contents
loading

Related Manuals for Acer Altos R5250 Series

Summary of Contents for Acer Altos R5250 Series

  • Page 1 Acer Altos R5250 Series User’s Guide...
  • Page 2 Changes may be made periodically to the information in this publication without obligation to notify any person of such revision or changes. Such changes will be incorporated in new editions of this manual or supplementary documents and publications. This company makes...

  • Page 3: Fcc Declaration Of Conformity

    1-254-298-4147 FCC notice Class A devices do not have an FCC logo or FCC IDE on the label. Class B devices have an FCC logo or FCC IDE on the label. Once the class of the device is determined, refer to the following corresponding statement.
  • Page 4 If this device does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...

  • Page 5: Macrovision Copyright Protection Notice

    Cet appareil numérique de la classe A est conforme a la norme NMB-003 du Canada. Laser compliance statement The CD or DVD drive used with this computer is a laser product. The CD or DVD drive's classification label (shown below) is located on the drive. CLASS 1 LASER PRODUCT CAUTION: INVISIBLE LASER RADIATION WHEN OPEN.

  • Page 6: Ce Declaration Of Conformity

    Is compliant with the essential requirements and other relevant provisions of the following EC directives, and that all the necessary steps have been taken and are in force to assure that production units of the same product will continue to comply with these requirements.

  • Page 7: Declaration Of Conformity For Eu Countries

    Declaration of conformity for EU countries Hereby, Acer, declares that this PC series is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Russian regulatory certification compliance...

  • Page 8: Information For Your Safety And Comfort

    CAUTION for accessibility Be sure that the power outlet you plug the power cord into is easily accessible and located as close to the equipment operator as possible. When you need to disconnect power to the equipment, be sure to unplug the power cord from the electrical outlet.
  • Page 9 These openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug or other similar surface. This product should never be placed near or over a radiator or heat register, or in a built-in installation unless proper ventilation is provided.
  • Page 10 • Use the product only with the supplied power supply cord set. If you need to replace the power cord set, make sure that the new power cord meets the following requirements: detachable type, UL listed/CSA certified, type SPT-2, rated 7 A 125 V minimum, VDE approved or its equivalent, 4.6...
  • Page 11 Disposal instructions Do not throw this electronic device into the trash when discarding. To minimize pollution and ensure utmost protection of the global environment, please recycle. For more information on the Waste from Electrical and Electronics Equipment (WEEE) regulations, visit http://global.acer.com/about/...

  • Page 12: Tips And Information For Comfortable Use

    Tips and information for comfortable use Computer users may complain of eyestrain and headaches after prolonged use. Users are also at risk of physical injury after long hours of working in front of a computer. Long work periods, bad posture, poor work habits, stress, inadequate working conditions, personal health and other factors greatly increase the risk of physical injury.
  • Page 13 • Keep your display clean. • Keep your head at a higher level than the top edge of the display so your eyes point downward when looking at the middle of the display. • Adjust the display brightness and/or contrast to a comfortable level for enhanced text readability and graphics clarity.
  • Page 14 Developing good work habits Develop the following work habits to make your computer use more relaxing and productive: • Take short breaks regularly and often. • Perform some stretching exercises. • Breathe fresh air as often as possible. • Exercise regularly and maintain a healthy body.

  • Page 15: Table Of Contents

    Notices FCC declaration of conformity Laser compliance statement Macrovision copyright protection notice CE Declaration of conformity Declaration of conformity for EU countries Russian regulatory certification compliance Information for your safety and comfort viii Safety instructions viii Tips and information for comfortable use...
  • Page 16 Removing and installing the front bezel Removing and installing the top cover Removing and installing the air duct Configuring the storage devices Removing and installing a hard disk drive Installing and removing a slim-line optical drive Replacing a system fan Upgrading the processor...
  • Page 17 Initial system startup problems Initial troubleshooting checklist Hardware diagnostic testing Checking the boot-up status Verifying the condition of the storage devices Confirming loading of the operating system Specific problems and corrective actions Appendix A: Server management tools Server management overview...
  • Page 18 xviii...

  • Page 19: System Tour

    1 System tour...
  • Page 20 The Altos R5250 is a feature-rich server equipped with numerous high performance features to provide easy server set up, remote management, highly reliable shared storage, and handle more demanding database or high transaction applications.

  • Page 21: System Features

    Eight DIMM slots per processor • Single-processor supports memory capacity of 32 GB 1 The 6 MB L3 cache will be available upon release of the AMD Opteron “Shanghai” processors. 2 For more information on these AMD technologies, visit the AMD web site at...
  • Page 22 • Supports RAID levels 0 and 1E with installation of a SAS daughter board • Supports RAID levels 0, 1, 10, and 5 with installation of a SAS RAID daughter board (with iButton) Media storage • Slim-line IDE optical drive •...
  • Page 23 SUSE Linux Enterprise Server 10.0 ® • SUSE Linux Enterprise Server 10.0, EM64T • Management utilities • Acer EasyBUILD 3 For more information on how to install and use ASM and EasyBUILD utilities, refer to the manual on the EasyBUILD DVD.

  • Page 24: Mechanical

    • Width: 677.6 mm (26.68 in) Environmental • Temperature • Operating: +10° to +35°C with the maximum rate of change not to exceed 10° per hour. • Non-operating: -40° to +70°C • Humidity, non-operating : 90%, non-condensing @ 35°C •...

  • Page 25: External And Internal Structure

    External and internal structure Front bezel The front bezel provides an interface for system management via status LED indicators. The light pipes on the backside of the front bezel allow the system status LEDs to be monitored when the front bezel is closed.

  • Page 26: Front Panel

    System ID button Toggles the front panel ID LED and the mainboard system ID LED on and off. The mainboard system ID LED is visible through the rear of the chassis and allows you to locate the server you’re working on from behind a rack of servers.

  • Page 27: Rear Panel

    Rear panel Item Component Power supply module Power supply cooling fan PS2 mouse port PS2 keyboard port Serial port Monitor port USB 2.0 ports Gigabit LAN ports (10/100/1000 Mbps) System ID button PCI slot cover...

  • Page 28: Internal Components

    1 System tour Internal components Item Component System fan modules SAS RAID or SAS daughter board slot PCI riser card Air duct Power supply...

  • Page 29: System Boards

    System boards Mainboard The mainboard becomes accessible once you open the system. It should look like the figure shown below.
  • Page 30 DIMM B1 - B4 CPU1 Processor 1 socket CPU1_FAN Processor 1 HSF cable connector CLR_CMOS Clear CMOS jumper Close 1-2 – Normal CMOS settings (default) Close 2-3 – Clear CMOS BATTERY1 CMOS battery Winbond W83792D hardware monitoring IC IDE1 IDE cable connector...
  • Page 31 * When connecting SATA devices, connect them sequentially following the port numbers (0 to 5). When connecting a SATA tape backup unit (TBU), it should be connected to SATA port 0 if there is no HDD connected; and SATA port 5 if there are HDDs connected to the mainboard.

  • Page 32: Backplane Board

    1 System tour Backplane board The backplane board installed on the rear side of the hot-plug drive bay provides support for both SAS and SATA2 hard drives. Description System fan connectors SAS backplane sensor connector 3, 5, 6 SAS/SATA2 data cable connectors...

  • Page 33: System Led Indicators

    Knowing what each LED indicator signifies can aid in problem diagnosis and troubleshooting. Front panel LED indicators The six LED indicators mounted on the front panel allow the constant monitoring of basic system functions. These indicators remain visible even when the bezel door is closed.

  • Page 34: Hot-Plug Hdd Led Indicator

    Access the Setup utility and view the system event log for details. * The status/fault LED indicator is only enabled when the optional BMC module is installed on the mainboard. To purchase this option, contact your local Acer representative. Hot-plug HDD LED indicator A drive activity LED indicator is mounted on the hot-plug HDD carrier.

  • Page 35: System Setup

    2 System setup...
  • Page 36 This chapter gives you instructions on how to set up the system. Procedures on how to connect peripherals are also explained.

  • Page 37: Setting Up The System

    Check the following items from the package: • Acer Altos R5250 server system • Acer EasyBUILD • Acer Altos R5250 accessory box If any of the above items are damaged or missing, contact your dealer immediately. Save the boxes and packing materials for future use.

  • Page 38: Connecting Peripherals

    2 System setup Connecting peripherals Refer to the illustration below for specific connection instructions on the peripherals you want to connect to the system. Note: Consult the operating system manual for information on how to configure the network setup.

  • Page 39: Turning On The System

    After that, a series of POST messages appears. The POST messages indicate if the system is running well or not. Note: If the system does not turn on or boot after pressing the power button, go to the next section for the possible causes of the boot failure.

  • Page 40: Power-On Problems

    2 System setup Power-on problems If the system does not boot after you have applied power, check the following factors that might have caused the boot failure. • The external power cord may be loosely connected. Check the power cord connection from the power source to the power supply module AC input connector on the rear panel.

  • Page 41: Configuring The System Os

    Gently press the drive Stop/Eject button again to close the disc tray. The Acer EasyBUILD sequence begins. Follow all onscreen instructions. For more information, refer to the EasyBUILD Installation guide. Note: Windows or Linux OS CD is needed when you install the OS with the EasyBUILD DVD.

  • Page 42: Turning Off The System

    Select Shut down from the drop-down window then click on OK. To turn off the system via hardware: If you cannot shut down the server using the software, press the power button for at least four seconds. Quickly pressing the button may put...

  • Page 43: System Upgrade

    3 System upgrade...
  • Page 44 This chapter discusses the precautionary measures and installation procedures you need to know to upgrade the system.

  • Page 45: Installation Precautions

    • Wear a wrist grounding strap and attach it to a metal part of the server before handling components. If a wrist strap is not available, maintain contact with the server throughout any procedure requiring ESD protection.

  • Page 46: Pre-Installation Instructions

    3 System upgrade Pre-installation instructions Perform the steps below before you open the server or before your remove or replace any component: Warning! Failure to properly turn off the server before you start installing components may cause serious damage. Do not attempt the procedures described in the following sections unless you are a qualified service technician.

  • Page 47: Opening The Server

    The front bezel and top cover are removable to allow access to the system’s internal components. Refer to the following sections for instructions. Removing and installing the front bezel To remove the front bezel: Grasp the front bezel at the outer edge and pull it straight out.
  • Page 48 3 System upgrade To install the front bezel: Line up the center notch on both ends of the bezel with the center guide on the rack handles. Slide the front bezel onto the chassis until it clicks into place.

  • Page 49: Removing And Installing The Top Cover

    Remove the screw located on the top cover (A). Press and hold the release button (B), then slide the cover toward the back of the chassis and lift the top cover away from the server (C). Put the top cover aside for reinstallation later.
  • Page 50 To install the top cover: Perform the pre-installation instructions described on page 28. Place the top cover on the chassis so that the tabs on the cover align with the slots on the chassis. Slide the top cover toward the front of the chassis until it is fully closed (A).

  • Page 51: Removing And Installing The Air Duct

    Caution! Always operate your server with the air duct installed to ensure reliable and continued operation. To remove the air duct: You will need to remove the air duct to perform the following procedures: • Removing and installing a processor •...
  • Page 52 Place the air duct over the two processor sockets. The front edge of the air duct should touch the front fan module and the top of the installed air duct should be flush with the top of the PCI riser assembly.

  • Page 53: Configuring The Storage Devices

    SAS or SATA2 HDD, contact your local Acer representative. Caution! To ensure proper airflow and server cooling, all drive bays must contain either a carrier with a hard drive installed in it or a hard disk carrier cover. Determining drive status Each HDD carrier features two status LED indicators to display the hard drive status.
  • Page 54 Press the HDD carrier latch (A). Pull the lever and slide the carrier from the chassis (B). Observe the post-installation instructions described on page 28. For instructions on how to install a new hard disk, refer to the next section. To install an HDD: Note: To puchase a HDD carrier, contact your local Acer representative.
  • Page 55 (B). With the lever still extended, slide the HDD carrier all the way into the drive bay (A). Do not push on the lever until it begins to close by itself. Use the lever to push the HDD carrier until it docks into place, then close the HDD carrier lever (B).

  • Page 56: Installing And Removing A Slim-Line Optical Drive

    Note: The slim-line optical drive is not hot-pluggable. Before removing or replacing the drive, you must first power down the server, unplug the AC power cord from the system, and turn off all peripherals devices connected to the server. To install a slim-line optical drive: Perform the pre-installation instructions described on page 28.
  • Page 57 Install the interposer board on the rear of the optical drive (C), then secure it with the two screws (D). Align the two holes at the left edge of the optical drive with the cutouts in the chassis, then secure it with the two screws (E).
  • Page 58 3 System upgrade Replace the access panel. (1) Place the access panel on the chassis, then slide the panel toward the front of the chassis until it is fully closed (A). (2) Secure it with the eight screws you removed earlier (B).
  • Page 59 Remove the two screws that secure the optical drive to the chassis. Lift the optical drive from the chassis. Remove the two screws at the rear of the optical drive to detach the interposer board. Observe the post-installation instructions described on page 28.

  • Page 60: Replacing A System Fan

    Identify the defective fan. Disconnect the system fan cable from the backplane board. Grasp the fan and pull it up and away from the chassis. Install the new fan by sliding the new fan into the chassis. Connect the system fan cable to the fan cable connector on the backplane board.

  • Page 61: Upgrading The Processor

    The server supports two socket F (1207-pin) processor sockets supporting dual-core or quad-core AMD Opteron processors. You have the option to upgrade the default processor or install a second one for a dual-processor configuration. Observe the following guidelines when replacing or installing a processor: •...
  • Page 62 (1) Release then lift the load lever (A). (2) Open the retention plate to expose the socket body (B). (3) Grasp the processor by its edges and lift it out of its socket (C). Store the old processor inside an anti-static bag.
  • Page 63 Remove the new processor from its protective packaging. Install the new processor. (1) Hold the processor by its edges, then insert it in the socket (A). Make sure the alignment tabs on the socket fit the two notch located on the edge of the processor. The pins are keyed in such a way that you cannot install the processor in the wrong orientation without bending the pins.
  • Page 64 3 System upgrade (2) Set the heat sink over the processor, aligning the two captive screws with the two screw posts surrounding the processor (A). (3) Loosely screw in the captive screws on the heat sink (B). Note: Do not fully tighten one screw before tightening another.

  • Page 65: Upgrading The System Memory

    Important: When you are using a single-processor server, you should install a pair of identical modules into the DIMM A1 and B1, DIMM A2 and B2, DIMM A3 and B3, or DIMM A4 and B4 slots. The DIMM C1 to DIMM D4 slots are enabled when a second processor is installed on the mainboard.
  • Page 66 3 System upgrade • Identical modules—same specification for size, speed, and organization must be installed in the same colored DIMM slots. • Observe the population sequence in the table below when installing a memory module in a single processor or dual-processor configuration.

  • Page 67: To Install A Dimm

    Press the holding clips inward to lock the DIMM in place (B). Note: The DIMM slot is slotted to ensure proper installation. If you insert a DIMM but it does not fit easily into the socket, you may have inserted it incorrectly. Reverse the orientation of the DIMM and insert it again.

  • Page 68: To Remove A Dimm

    Remove the air duct to access the DIMM slots. Perform the instructions described in “To remove the air duct” section on page Press the holding clips on both sides of the DIMM slot outward to release the DIMM (A). Gently pull the DIMM upward to remove it from the DIMM slot (B).

  • Page 69: Installing An Expansion Card

    Remove the new expansion card from its packaging, handling it by the edges. Remove the screw that secures the slot cover to the metal bracket, then store it for reassembly later. Caution: Do not discard the slot cover. If the expansion card is removed in the future, the slot cover must be reinstalled to maintain proper system cooling.
  • Page 70 3 System upgrade Install the expansion card. (1) Align and insert the PCI card until it seats in the slot bracket (A). Make sure the card is properly seated. (2) Secure the card with the screw removed earlier (B). Install the PCI riser assembly.

  • Page 71: Installing The Sas Daughter Board

    Output) cable to the backplane SGPIO connector and the other end to the SGPIO connector on the SAS daughter board (A). Align then insert the gold-lined edge of the board into the SAS daughter board slot (B). Make sure the board properly seated.
  • Page 72 To install the SAS RAID daughter board: Altos R5250 system supports SAS RAID through installation of a SAS RAID daughter board. With the addition of a RAID activation key to the SAS RAID daughter board is enabled. Perform the pre-installation instructions described on page 28.

  • Page 73: Installing An Bmc Module

    (1) Detach any cables attached to the SAS daughter board. (2) Remove the screw that secures the board to chassis (A). (3) Gently pull the SAS daughter board to remove it from the daughter board slot (B). Remove the BMC module from its protective packaging.
  • Page 74 3 System upgrade Align the BMC module so that the notch on the slot fits the keyed edge of the module (A), then press the module at both ends to snap the snap the standoff into the matching hole on the module (B).

  • Page 75: System Bios

    4 System BIOS...
  • Page 76 This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters.

  • Page 77: Bios Overview

    BIOS setup is a hardware configuration program built into the system's Basic Input/Output System (BIOS). Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions.

  • Page 78: Entering Bios Setup

    If the server is already turned on, close all open applications, then restart the server. During POST, press F2. If you fail to press F2 before POST is completed, you will need to restart the server. The Setup Main menu will be displayed showing the Setup’s menu bar.

  • Page 79: Bios Setup Navigation Keys

    End – Move the cursor to the last page of a multiple page menu. • + and - keys – Select a value for the currently selected field (only if it is user-configurable). Press these keys repeatedly to display each possible entry, or the Enter key to choose from a pop-up menu.

  • Page 80: Main Menu

    System Date Set the date following the weekday-month-day-year format. BIOS Version Version number of the BIOS setup utility BIOS Date Date when the BIOS setup utility was created Processor Technical specifications for the installed processor CPU Type CPU Speed CPU Count...

  • Page 81: Advanced Menu

    Advanced menu The Advanced menu display submenu options for configuring the function of various hardware components. Select a submenu item, then press Enter to access the related submenu screen.

  • Page 82: Advanced Processor Options

    The processor speed is the speed at which a microprocessor executes instructions. Clock speeds are expressed in megahertz (MHz), with 1 MHz being equal to 1 million cycles per second. The faster the clock, the more instructions the CPU can execute per second. CPU1/2 ID...
  • Page 83 Enabled Protection Virus Protection function. Enhanced Virus Disabled Protection allows the processor to disable code execution when a worm attempts to insert a code in the buffer preventing damage and worm propagation. PowerNow! Select whether to enable the PowerNow! Enabled Technology Technology function.

  • Page 84: Memory Configuration

    4 System BIOS Memory Configuration Parameter Description Option System Memory Total size of system memory detected during POST Extended Total size of extended memory detected during POST Memory Clear Disabled Press Enter to clear disabled DIMMs. DIMMs DIMM Displays information about the memory installed in the Information system.

  • Page 85: Advanced Chipset Control

    Advanced Chipset Control Parameter Description Option Wake on Select whether to wake up the system Enabled Keyboard/ using keyboard or mouse. Disabled Mouse Wake On Ring Select whether to wake up the system Enabled when an incoming call is detected on Disabled the modem.

  • Page 86: Pci Configuration

    PCI Configuration Parameter Description Option PCI Slot 1 When enabled, this setting will initialize Enabled Option ROM the device expansion ROM for the related Disabled PCI slot. Onboard Select whether to enable the onboard Enabled LAN1/2 network 1/2 controller. Disabled...

  • Page 87: I/O Device Configuration

    When set to Disabled, displays no configuration for the serial port. PS/2 Mouse Enable this parameter if you intend to Enabled use a mouse or trackball with a PS/2 Disabled interface. USB Control Enables or disables support for legacy Enabled...

  • Page 88: Ide Configuration

    4 System BIOS IDE Configuration The IDE Configuration submenu lets you define the parameter settings related to the system hard drive(s).
  • Page 89 Selects the drive type. Auto None CD-ROM ATAPI Removable IDE Removable User Total Sectors Total number of sectors available in the selected hard drive. Maximum Maximum capacity of the selected hard drive. Capacity Multi-Sector Set the multi-sector transfer mode. 16 Sectors Transfers...
  • Page 90 Description Option 32-bit I/O Enables or disables the 32-bit data Enabled transfer function Disabled Transfer Select a transfer mode to enhance hard Fast PIO 4 Mode disk performance. Standard Fast PIO 1 Fast PIO 2 Fast PIO 3 FPIO 3/DMA 1...

  • Page 91: Boot Configuration

    Select whether to pause POST when a Enabled Pause boot-up error is detected. Disabled After Power Defines the power state to resume to after a Last State Failure system shutdown that is due to an Stay Off interruption in AC power.
  • Page 92 4 System BIOS Parameter Description Option NumLock Select the NumLock behavior during Auto boot-up. Security Mode Enables or disables the security mode for Enabled for PWR/RST the power button or the reset button. Disabled button...

  • Page 93: Security Menu

    Entering this password will restrict a user’s access to the Setup menus. To enable or disable this field, a supervisor password must first be set. A user can only access and modify the System Time, System Date, and Set User Password fields.

  • Page 94: Setting A System Password

    Type a password then press Enter. The password may consist of up to six alphanumeric characters (A-Z, a-z, 0-9). Retype the password to verify the first entry then press Enter again. Press F10. Select Yes to save the new password and close the Setup Utility.

  • Page 95: Changing A System Password

    Supervisor Password or Set User Password), then press Enter. Type the original password then press Enter. Type a new password then press Enter. Retype the password to verify the first entry then press Enter again. Press F10. Select Yes to save the modified password and close the Setup Utility.

  • Page 96: Server Menu

    4 System BIOS Server menu The Server menu displays submenu options for viewing basic system ID information and viewing console redirection-related and event log- related settings. Select a submenu item, then press Enter to access the related submenu screen.

  • Page 97: System Management

    System Management The System Management submenu is a simple display page for basic system ID information, as well as BIOS and BMC firmware versions. Items on this window are non-configurable. Parameter Description Option Clear Case Press Enter then select whether to enable or disable the Open Status clear case open status at next boot function.

  • Page 98: Console Redirection

    Baud Rate Select the baud rate for console redirection. 1200 2400 9600 19.2K 38.4K 57.6K 115.2K Console Select a terminal type to be used for VT100, Type console redirection. VT100 8bit PC-ANSI 7bit VT100+ VT-UTF8...
  • Page 99 Parameter Description Option Flow Assign control for the console redirection None Control flow. XON/OFF CTS/RTS Continue Select whether to enable console C.R. After redirection after POST. POST...

  • Page 100: Event Log Configuration

    4 System BIOS Event Log Configuration Parameter Description Option Clear All Event Press Enter then select whether to clear all entries in the Logs system event log. Log POST Sys. Select whether to enable the BIOS event Enabled Event log to be integrated in the system event Disabled log.

  • Page 101: Boot Menu

    Boot menu The Boot menu allows you to set the drive priority during system boot-up. BIOS setup will display an error message if the drive(s) specified is not bootable. By default, the server searches for boot devices in the following order:...

  • Page 102: Exit Menu

    4 System BIOS Exit menu The Exit menu displays the various options to quit from the BIOS setup. Highlight any of the exit options then press Enter. Parameter Description Exit Saving Saves changes made and close the BIOS setup. Changes Exit Discarding Discards changes made and close the BIOS setup.

  • Page 103: System Troubleshooting

    5 System troubleshooting...
  • Page 104 This chapter provides possible solutions for specific problems. If you cannot correct the problem, contact your local Acer representative or authorized dealer for assistance.

  • Page 105: Resetting The System

    Resetting the system Before going through in-depth troubleshooting, attempt first to reset the system using one of the methods below. Perform Purpose To do this Soft boot To clear the system memory and reload Press Ctrl+Alt+Del reset the operating system.

  • Page 106: Initial System Startup Problems

    5 System troubleshooting Initial system startup problems Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less possible cause. If the problem you are experiencing is with a specific application, see the "There is problem with the software program"...

  • Page 107: Initial Troubleshooting Checklist

    Initial troubleshooting checklist Use the checklist below to eliminate the possible cause for the problem you’re encountering. • AC power is available at the wall outlet? • Is the power supply module properly installed? • Is the system power cord properly plugged into the power supply...

  • Page 108: Hardware Diagnostic Testing

    Refer the documentation that came with your display monitor. If the operating system normally loads from the hard drive, make sure there is no diskette in floppy drive and no disc in the DVD-ROM drive. If the power indicator is lit, attempt to boot from a floppy diskette or from a disc.

  • Page 109: Verifying The Condition Of The Storage Devices

    Verifying the condition of the storage devices As POST determines the system configuration, it tests for the presence of each mass storage device installed in the system. As each device is checked, its activity indicator should turn on green briefly. Check the activity indicators for the hard drive(s), DVD-ROM drive, floppy drive, and any other 5.25-inch device you may have installed.

  • Page 110: Specific Problems And Corrective Actions

    • Remove all add-in cares and see if the system boots. If reboot is successful, install the cards back in one at a time with a reboot between each addition to determine if one of them is causing the problem.
  • Page 111 DVD tray cannot be ejected. Insert the tip of a paperclip into the small hole on the DVD drive. Slowly pull the tray out from the drive until the tray is fully extended. DVD drive cannot read a disc. Do the following: •...
  • Page 112 • Remove all add-in cares and see if the system boots. If reboot is successful, install the cards back in one at a time with a reboot between each addition to determine if one of them is causing the problem.
  • Page 113 Verify that the display monitor works using the onboard video controller. Verify that the add-in video controller card is fully seated in its slot. Reboot the system for the changes to take effect. If there are still no characters on the screen after you reboot the system, reboot it again.
  • Page 114 5 System troubleshooting...

  • Page 115: Appendix A: Server Management Tools

    Appendix A: Server management tools...
  • Page 116 This appendix gives an overview of the different server management tools supported by your server.

  • Page 117: Server Management Overview

    Configuration Utility in the server. Proceed to the next section for instructions on how to use these utilities. SAS RAID Daughter Board Configuration Utility Note: Support for the SAS Daughter Board Configuration Utility may not be available for all system releases.

  • Page 118: Raid Configuration Utilities

    Make sure that you back up important files before starting a RAID configuration process. Onboard SATA RAID Configuration Utility This section explains how to create a RAID 5 volume using the onboard SATA RAID controller. To enable the onboard SATA RAID controller: To configure the onboard SATA RAID controller, you must first enable the onboard SATA RAID controller in the BIOS Setup Utility.
  • Page 119 You can skip this procedure. If you have an HDD that is not configured and is marked as free, the HDD will be rendered as a hot spare disk. When an HDD fails, the HDD that is marked as free will be used to...

  • Page 120: Sas Daughter Board Configuration Utility

    Select Create IM Volume, then press Enter. Move the cursor to the RAID Disk column. Press the space bar and D to change the setting from No to Yes. The Drive Status will be marked as Primary. Move the cursor to another disk.
  • Page 121 To initialize a RAID 1 volume You can skip this procedure if you selected to create a new IM array (or pressed D) while performing the creating a RAID 1 volume with a hot spare disk section. After you create a new IM array, no synchronization will be performed.

  • Page 122: Sas Raid Daughter Board Configuration Utility

    Appendix A: Server management tools SAS RAID Daughter Board Configuration Utility This section explains how to create a RAID 5 volume when the SAS RAID daughter board (with iButton) is installed. To initialize the LSI MegaRAID SAS RAID Configuration Utility: Turn on the server and the monitor.
  • Page 123 On the Management menu, select Initialize. All logical drives will be listed. Press the space bar to select the drive to initialize. The selected drive will be highlighted in yellow. After selecting the drives, press F10 and select Yes to initialize the new logical drives.
  • Page 124 Appendix A: Server management tools...

  • Page 125: Appendix B: Rack Mount Configuration

    Appendix B: R configuration...
  • Page 126 This appendix shows you how to set up the Altos R5250 server in a rack mount configuration.

  • Page 127: Rack Installation Information

    Main AC power disconnect You are responsible for installing an AC power disconnect for the entire rack unit. This main disconnect must be readily accessible, and it must be labeled as controlling power to the entire unit, not just to the system(s). •...
  • Page 128 The amount of airflow required for the safe operation of the equipment should not be compromised when installing the system in a rack. • Mechanical loading Exercise care when mounting the system in a rack to avoid any accidents. • Circuit overloading Appropriate consideration should be given when connecting the supply circuit to the system to avoid any circuit overload.

  • Page 129: System Rack Installation

    System rack installation The Acer Altos R5250 server should be mounted into a rack. A tool-less rack rail and CMA (cable management arm) kit is available for installing system to a rack cabinet. The figure below shows the server in a rack-mount position.

  • Page 130: Vertical Mounting Hole Pattern

    1U. Note: The unit of measurement used in this guide is "U" (1U = 1.75 inches or 44.45 mm). The total sum of the heights of all components in the rack measured in "U" cannot exceed the height of the rack.

  • Page 131: Installing The System Into The Rack

    To install the system into a four-post rack Remove the inner rails from the mounting rails. (1) Extend the inner rail from the mounting rail until the rail release latch clicks. (2) Depress the release latch (A) and slip the inner rail out (B).
  • Page 132 Attach the inner rails to both sides of the server. Align the screw holes of the inner rail to the server screws (A), then slide rails to the left until the rails lock into place with an audible click (B).
  • Page 133 (3) Make certain the proper mounting holes on rack post are selected. (4) Use two metal screws supplied with the kit to secure the front and rear mounting rail to the rack (B). (5) Do the same thing to the other mounting rail.
  • Page 134 Appendix B: Rack mount configuration (6) Fully extend the mounting rails on the rack.
  • Page 135 (1) Carefully align the inner rails attached to the server with the fully extended mounting rails on the rack. (2) Press the release latch on both sides of the server (A).
  • Page 136 Attach the CMA (cable management arm) to the rear of the server. The CMA allows you to tie-wrap all cables to and from the system. As you slide the system in and out of the rack, the CMA collapses and extends, keeping the cables untangled and attached to the system.
  • Page 137 (6) Connect the power, peripheral and networking cables into their appropriate ports. Refer to “Connecting peripherals” on page 20 for detailed instructions. (7) Route all cables through the cable clips.
  • Page 138 Appendix B: Rack mount configuration...

  • Page 139: Index

    Basic Input/Output System, see BIOS BIOS CMOS RAM hard drive configure activity indicator, status overview BIOS settings BIOS Setup RAID configuration Advanced Chipset Control...
  • Page 140 Configuration Utility LED indicators SAS RAID Daughter Board front panel Configuration Utility HDD carrier rear panel LAN port remove air duct DIMMs front bezel media storage specification heat sink memory optical drive BIOS settings PCI riser assembly reconfiguring processor...
  • Page 141 USB device problems system reset turning off the system cold boot turning on the system soft boot power-on problems system tour system upgrade ESD precautions USB ports...

Table of Contents