Pontiac 1998 Sunfire Owner's Manual page 362

We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO LINE, but yo
may contact
the
BBB at any time. The BBB will at
this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present eir
case to an impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject. If you accept the decision, GM will e
bound by that decision. The entire dispute resolutio
procedure should ordinarily take about 40 days fro
(.
.
,
] h e
-
time you file
a claim until
a
decision is made.
. ..
,
-,I=
,
Some state laws may require you to use this p r o g r 4
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the'
BBB
at 1-800-955-5100 or the Psntiac Customer
Assistance Center at I-800-PM-CARES.
to resolve the complaint serving as
an
.
. .
Warranty Information
. .
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING SAF
TO THE UNITED S
GOVERNMENT
If you believe that your vehi
cause a crash or could cause
immediately inform the N
Safety Administration (N
notifying General Motors.
If NHTSA receives sirnil
investigation, and if it fi
a group of vehicles, it
campaign. However,
in individual proble
General Motors.
To contact NHTSA
Hotline toll-free at
the Washington, D.
NHTSA, U.
Washington, D.C. 20590
You can also obt
vehicle safety from the Hotline.
8-10
i