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a brief description of your unresolved concern
a brief summary of the action taken with the
dealer and Ford Motor Company
the names (if known) of all the people you
contacted at the dealership
a description of the action you expect to resolve
your concern
Should your case NOT qualify for review, a letter of
explanation will be mailed to you.
Oral presentations
If the involved vehicle is within 36 months and
36,000 miles of the warranty start date, you have
the right to make an oral presentation before the
Board. Indicate your choice to do so on the
application. Oral presentations may also be
requested by the Board.
Making a decision
Board members will review all available information
related to the complaint, including oral
presentations, if necessary. They then arrive at a fair
and impartial decision, decided by a simple majority
vote.
Because the Board usually meets only once a
month, some cases may take longer than 30 days to
be reviewed. The Board makes every effort to
resolve each case within 40 days of receiving the
consumer application form.
After your case is reviewed, the Board mails you a
decision letter. The Board also provides a form on
which to accept or reject the Board's decision. The
decisions of the Board are binding on the dealer
and Ford, but not on consumers who may elect to
pursue other remedies available to them under state
or federal law. Decisions of the Board may be
presented as evidence by any party in subsequent
legal proceedings that may be initiated, where
allowed by law.
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