Chapter 4: Troubleshooting; Solutions To Common Problems - Elo TouchSystems 1900L User Manual

If you are experiencing trouble with your touchmonitor, refer to the fol-
lowing table. If the problem persists, please contact your local dealer
or our service center. Elo Technical Support numbers are listed on the
next page.

Solutions to Common Problems

Problem
The monitor does not respond after
you turn on the system
Characters on the screen are dim
The screen is blank
Screen fl ashes when you fi rst turn on
the monitor
"Out of Range" display
Touch doesn't work
C H A P T E R
TROUBLESHOOTING
Suggestion(s)
Check that the monitor's Power Switch
is on. Turn off the power and check the
monitor's power cord and signal cable for
proper connection.
Refer to the On-Screen Display (OSD)
Control Panel section to adjust the
brightness.
During operation, the monitor screen
may automatically turn off as a result of
a computer Power Saving feature. Press
any key on the computer's keyboard to
see if the screen reappears. Refer to the
On-Screen Display (OSD) Control Panel
section to adjust the brightness.
Turn the monitor off, then turn it on again.
Check to see if the video mode or vertical
frequency of your video source is outside
the range of the touchmonitor. See Chapter
3 and Appendix B for more information on
allowable video modes.
Make sure the USB or serial cable is
securely attached at both ends. Check that
the driver is properly installed.
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