If You Cannot Eject The Cd, Cd-Rw, Dvd, Or Dvd+Rw Drive Tray; If You Hear An Unfamiliar Scraping Or Grinding Sound; Hard Drive Problems; E-Mail, Modem, And Internet Problems - Dell Latitude D631 User Manual

Problems writing to a CD/DVD-RW drive
C
L O S E O T H E R P R O G R A M S
If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-
RW.
T S
U R N O F F T A N D B Y M O D E I N
keyword standby in the Windows Help and Support Center for information on power management
modes. To access the Help and Support Center, click Start→ Help and Support.
C
H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E

If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray

1 Ensure that the computer is shut down.
2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.
3 Gently pull out the tray until it stops.

If you hear an unfamiliar scraping or grinding sound

• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.

Hard drive problems

A
L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N
system from starting. Try allowing the computer to return to room temperature before turning it on.
R C D —
U N H E C K I S K
1 Click the Start button and click My Computer.
2 Right-click Local Disk C:.
3 Click Properties.
4 Click the Tools tab.
5 Under Error-checking, click Check Now.
6 Click Scan for and attempt recovery of bad sectors.
7 Click Start.

E-Mail, Modem, and Internet Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 141) as you complete these
checks.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Information Guide
82
Troubleshooting
The CD/DVD-RW drive must receive a steady stream of data when writing.
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W
I N D O W S B E F O R E W R I T I N G T O A
.
CD/DVD-R W
See the help files for your CD or DVD creation software.
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A hot hard drive may prevent the operating
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Search for the
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D I S C
Product