Lockups And Software Problems; The Computer Does Not Start Up; The Computer Stops Responding; A Program Stops Responding Or Crashes Repeatedly - Dell Latitude D631 User Manual

Lockups and Software Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 141) as you complete these
checks.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Information Guide
.

The computer does not start up

E AC
N S U R E T H A T T H E A D A P T E R I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L O U T L E T

The computer stops responding

NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
T
U R N T H E C O M P U T E R O F F
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.

A program stops responding or crashes repeatedly

NOTE:
Software usually includes installation instructions in its documentation or on a floppy disk or CD.
E —
N D T H E P R O G R A M
1 Press <Ctrl><Shift><Esc> simultaneously.
2 Click Task Manager.
3 Click the program that is no longer responding.
4 Click End Task.
C
H E C K T H E S O F T W A R E D O C U M E N T A T I O N
A program is designed for an earlier Microsoft
R P C
U N T H E R O G R A M O M P A T I B I L I T Y
so it runs in an environment similar to non-Windows operating system environments.
1 Click Start→ All Programs→ Accessories→ Program Compatibility Wizard→ Next.
2 Follow the instructions on the screen.

A solid blue screen appears

T
U R N T H E C O M P U T E R O F F
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.

Other software problems

C
H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G
If you are unable to get a response by pressing a key on your keyboard or
—
— If necessary, uninstall and then reinstall the program.
The Program Compatibility Wizard configures a program
W —
I Z A R D
If you are unable to get a response by pressing a key on your keyboard or
—
® ®
Windows operating system
Product
.
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Troubleshooting