Drive Problems - Dell Inspiron 1720 Owner's Manual

• Learn more about the Dell Support Utility
• Turn the Dell Support Utility off
For more information about the Dell Support Utility, click the question mark
(?) at the top of the Dell Support window.
To access the Dell Support Utility:
• Click the Dell Support icon
NOTE:
clicking.
or
• Click the Start
Settings. Ensure that the Show icon on the taskbar option is checked.
NOTE:
support.dell.com and download the software.

Drive Problems

CAUTION:
safety instructions in the Product Information Guide.
Fill out the "Diagnostics Checklist" on page 178 as you complete these
checks.
E N S U R E T H A T M
• Click Start
If the drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
E S T T H E D R I V E
T
• Insert another floppy disk, CD, DVD, or BD to eliminate the possibility
that the original media is defective.
• Insert a bootable floppy disk and restart the computer.
C L E A N T H E D R I V E O R D I S K
104
Troubleshooting
The icon functions vary when clicking, double-clicking, or right-
→ All Programs→ Dell Support→ Dell Support
If the Dell Support Utility is not available from the Start menu, go to
Before you begin any of the procedures in this section, follow the
®
I C R O S O F T W I N D O W S
→ Computer.
—
See "Cleaning Your Computer" on page 192.
—
in the notification area.
®
R E C O G N I Z E S T H E D R I V E —