Problem Solving; Troubleshooting - Crestron ST-1550 Operation Manual

Crestron ST-1550 & ST-1550C

Problem Solving

Operations Guide – DOC. 5803A

Troubleshooting

The table below and on the next page provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron customer
service representative.
SmarTouch Touchpanel Troubleshooting
POSSIBLE
TROUBLE
CAUSE(S)
Project can not be
uploaded to
touchpanel:
1. Screen is black. Touchpanel is in
standby or
powered down.
2. Checking Incorrect COM port
communications specified.
error.
3. Checking panel Incorrect NET ID
type error. setting.
Problem with cable
between control
system and
touchpanel.
Wrong screens Screens were not
appear on uploaded.
touchpanel.
Touchpanel does No power to the
not function. touchpanel.
Touchpanel is
incorrectly
calibrated.
1-Way Wireless RF Touchpanels: ST-1550 & ST-1550C • 17
1-Way Wireless RF Touchpanels
CORRECTIVE ACTION
Touch the touchpanel to display a screen.
Verify that the panel has power supplied to it,
either battery or power pack.
Verify upload preferences is set to the COM
port being used to communicate to the
control system.
Verify upload preferences specifies RACK
(not the PANEL) as target of the upload.
Verify that panel NET ID matches the NET ID
specified during upload. Refer to "Interface"
in this Operations Guide.
Check the cable for errors or poor
connections.
Upload screens as described in the help files
found in VT Pro.
Confirm that battery pack is installed or
external adapter is connected.
Select the Calibration button from the
Preferences and Settings Menu to enter
"calibration mode".
If the Calibration button cannot be reached,
complete the following steps.
Remove power (battery pack or adapter).
Reapply power while holding finger to the
touchscreen for approximately 3 seconds.
During this short period, the words "SETUP
MODE" appear.
When finger is lifted from screen, the
Opening Screen appears.
Touch the Opening Screen and select the
Calibration button from the Preferences and
Settings Menu to enter "calibration mode".