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1-Way Wireless RF Touchpanels
18 • 1-Way Wireless RF Touchpanels: ST-1550 & ST-1550C
SmarTouch Touchpanel Troubleshooting (Continued)
POSSIBLE
TROUBLE
CAUSE(S)
Touchpanel does
Touchpanel RF ID is
not function and RF
not set to match the
LED on ST-CP
RF ID assigned in
illuminates, but COM
the SmarTouch
or IR LEDs do not
system program.
illuminate.
Touchpanel display
Screen brightness or
is dark or too light.
contrast is improperly
set.
Touchpanel exhibits
Compressed
slow operation.
graphics take time to
decompress.
Further Inquiries
If after reviewing this Operations Guide you cannot locate specific information or
have questions, please take advantage of Crestron's award winning customer service
team by calling:
•
In the US and Canada, call Crestron's corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
•
In Europe, call Crestron International at +32-15-50-99-50.
•
In Asia, call Crestron Asia at +852-2341-2016.
•
In Latin America, call Crestron Latin America at +5255-5093-2160.
•
In Australia and New Zealand, call Crestron Pacific at
+613-9480-2999.
Firmware Upgrades
To take advantage of all the ST-1550 and ST-1550C features, it is important that the
unit contains the latest firmware available. Therefore, please check our website
(http://www.crestron.com/downloads/software_updates.asp) for the latest version of
firmware. Not every product has a firmware upgrade, but as Crestron improves
functions, adds new features, and extends the capabilities of our products, firmware
upgrades are posted. For questions regarding upgrade procedures, contact Crestron
customer service.
Future Updates
As Crestron improves functions, adds new features, and extends the capabilities of
the ST-1550 and ST-1550C, additional information and programming examples may
be made available as manual updates. These updates are solely electronic and serve
as intermediary supplements prior to the release of a complete technical
documentation revision.
Check the Crestron website (www.crestron.com) periodically for manual update
availability and its subjective value. Updates are available from the Downloads |
Product Manuals section and are identified as an "Addendum" in the Download
column.
Crestron ST-1550 & ST-1550C
CORRECTIVE ACTION
Verify that RF ID match. Refer to "Interface" in this
Operations Guide and RF ID parameters assigned
in the program.
Hold a finger to the touchscreen for more than 10
seconds as power is applied. The display sets the
brightness and contrast to a safe value.
If there are no memory problems, decompressed
graphics decrease the drawing time of panel
pages.
Operations Guide – DOC. 5803A
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