Troubleshooting - SACKit Rock 350 User Manual

TROUBLESHOOTING

If you have trouble using your SACKit Rock 350 we ask you to try the following solutions. If these solutions
does not fix your problem please contact our customer service at info@sackit.dk.
My SACKit Rock 350 earbuds are not connected to each other
• Try resetting your SACKit Rock 350 earbuds following the description on page 8. You can now
reconnect SACKit Rock 350 to your device by following the description found on page 6.
I experience issues with stability and connection
• Try to delete the pairing between SACKit Rock 350 and your device on the device. You do this by
accessing the Bluetooth settings on your device and choose "forget SACKit Rock 350". Now pair
SACKit Rock 350 and your device by following the description found on page 6.
SACKit Rock 350 is not playing music while connected to my device
• If SACKit Rock 350 is not playing music even though your device shows it should be you have to
manually choose to play from SACKit Rock 350 in your device settings. Please refer to the instruction
of your device or specific app for further information.
My SACKit Rock 350 does not turn off when placed in the charging case
• If SACKit Rock 350 earbuds do not turn off when placed in the charging case the case needs to be
charged. Please turn off the earbuds manually by pressing the touch button on one of the earbuds for
5 seconds and charge your SACKit Rock 350 case.
My earbuds do not play with the same sound volume
• As SACKit Rock 350 is an in-ear headset they can be clocked with earwax and dirt. Try removing the
silicone tips from the earbuds and clean the small filter. Please follow the cleaning guide found on
page 10.
• If it is not possible to clean the filter or this does not solve the problem, please contact our customer
service on info@sackit.dk
My SACKit Rock 350 earbuds do not turn on when they are removed from the charging case
• Try placing the earbuds into the charging case and charge SACKit Rock 350 for minimum 2 hours
before using the earbuds .
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