Troubleshooting - SACKit TOUCHit Over-Ear User Manual

TROUBLESHOOTING

If you have trouble using your TOUCHit Over-Ear we ask you to try the following solutions . If these
solutions does not fix your problem please contact our customer service at info@sackit.dk.
I experience issues with stability and connection
• Try to delete the pairing between TOUCHit Over-Ear and your device on the device . You do this
by accessing the Bluetooth settings on your device and choose "forget TOUCHit Over-Ear" . Now
pair TOUCHit Over-Ear and your device by following the description found on 6
TOUCHit Over-Ear is not playing music while connected to my device
• Please check volume on your audio device to make sure it is outputting sound
• If you use in-line please make sure that the 3 . 5 mm plug is fully inserted into your audio device
and headset . And please make sure the headphone plug and audio device's jack sticks are clean
• If TOUCHit Over-Ear is used wirelessly and still is not playing music, you manually have to choose
to play from TOUCHit Over-Ear in your device settings . Please refer to the instruction of your
device or specific app for further information
I'm hearing a beep-sound in my headset
• When TOUCHit Over-Ear makes a beep-sound, they need recharging . Please charge your
headphones fully
I don't feel like TOUCHit Over-Ear is comfortable to wear
• Please adjust the length headband by pull/pushing the earcups to adjust to headset for a
comfortable fit
I can't turn on my headset
• Please recharge your headset by leaving the headset in the charger for minimum 4 hours
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