Troubleshooting - SACKit Touch 100 User Manual

TROUBLESHOOTING

If you have trouble using your SACKit Touch 100 we ask you to try the following solutions. If these
solutions does not fix your problem please contact our customer service at info@sackit.dk.
I experience issues with stability and connection
• Try to delete the pairing between SACKit Touch 100 and your device on the device. You do this by
accessing the Bluetooth settings on your device and choose "forget SACKit Touch 100". Now pair
SACKit Touch 100 and your device by following the description found on 6
SACKit Touch 100 is not playing music while connected to my device
• Please check volume on your audio device to make sure it is outputting sound
• If you use in-line please make sure that the 3 .5mm plug is fully inserted into your audio device and
headset. And please make sure the headphone plug and audio device's jack sticks are clean
• If SACKit Touch 100 is used wirelessly and still is not playing music, you manually have to choose to
play from SACKit Touch 100 in your device settings. Please refer to the instruction of your device or
specific app for further information
I'm hearing a beep-sound in my headset
• When SACKit Touch 100 makes a beep-sound, they need recharging . Please charge your headphones fully
I don't feel like SACKit Touch 100 is comfortable to wear
• Please adjust the length headband by pull/pushing the earcups to adjust to headset for a comfortable
fit
I can't turn on my headset
• Please recharge your headset by leaving the headset in the charger for minimum 4 hours
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