Troubleshooting - SACKit TOUCHit S User Manual

TROUBLESHOOTING

If you have trouble using your TOUCHit S we ask you to try the following solutions . If these solutions
does not fix your problem please contact our customer service at info@sackit.dk.
I experience issues with stability and connection
• Try to delete the pairing between TOUCHit S and your device on the device . You do this by
accessing the Bluetooth settings on your device and choose "forget TOUCHit S" . Now pair
TOUCHit S and your device by following the description found on 6
TOUCHit S is not playing music while connected to my device
• Please check volume on your audio device to make sure it is outputting sound
• If you use in-line please make sure that the 3 . 5 mm plug is fully inserted into your audio device
and headset . And please make sure the headphone plug and audio device's jack sticks are clean
• If TOUCHit S is used wirelessly and still is not playing music, you manually have to choose to play
from TOUCHit S in your device settings. Please refer to the instruction of your device or specific
app for further information
I'm hearing a beep-sound in my headset
• When TOUCHit S makes a beep-sound, they need recharging . Please charge your headphones
fully
I don't feel like TOUCHit S is comfortable to wear
• Please adjust the length headband by pull/pushing the earcups to adjust to headset for a
comfortable fit
I can't turn on my headset
• Please recharge your headset by leaving the headset in the charger for minimum 4 hours
9