Problem Solving; Troubleshooting; Further Inquiries; Future Updates - Crestron C2VEQ-4 Operations & Installation Manual

Crestron C2VEQ-4

Problem Solving

Operations & Installation Guide - DOC. 6136
Volume/Equalizer Control Expansion Card

Troubleshooting

The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron customer service representative.
C2VEQ-4 Troubleshooting
TROUBLE POSSIBLE CAUSE(S)
C2VEQ-4 Circuit card is not properly
does not seated in slot.
function.
Cables from C2VEQ-4 to
audio equipment are
incorrectly connected.
Control system firmware
does not support the
C2VEQ4.
Hum on audio. Grounding problem.
No audio on Mute enabled in error.
one or more
channels.

Further Inquiries

If after reviewing this Operations and Installation Guide, you cannot locate specific
information or have questions, please take advantage of Crestron's award winning
customer service team by calling:
•
In the US and Canada, call Crestron's corporate headquarters at
1-888-CRESTRON [1-888-273-7876].
•
In Europe, call Crestron International at +32-15-50-99-50.
•
In Asia, call Crestron Asia at +852-2341-2016.
•
In Latin America, call Crestron Latin America at +5255-5093-2160.
•
In Australia and New Zealand, call Crestron Pacific at
+613-9480-2999.

Future Updates

As Crestron improves functions, adds new features, and extends the capabilities of
the , additional information may be made available as manual updates.
C2VEQ-4
These updates are solely electronic and serve as intermediary supplements prior to
the release of a complete technical documentation revision.
Check the Crestron website (www.crestron.com) periodically for manual update
availability and its subjective value. Updates are available from the Download |
Product Manuals section and are identified as an "Addendum" in the Download
column.
Volume/Equalizer Control Expansion Card: C2VEQ-4 • 19
CORRECTIVE ACTION
Verify C2VEQ-4 is properly inserted
into control system slot per procedures
in this guide.
Verify wiring.
Upgrade the control system firmware to
CUZ 3.083 or greater.
Connect or remove control system
chassis ground.
Disable mute.