Troubleshooting Guide - Hearth & Home HHFPDF32F1 User's Manual And Operating Instructions

WARNING
If you smell gas, do the following:
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor's phone . Follow the gas supplier's instructions.
• If you cannot reach your gas supplier, call the fire department.
Turn off and let the heater cool before servicing. Only a qualified service person
WARNING
should service and repair the heater.
CAUTION
IMPORTANT: Impurities in the air may create odors when operating the appliance. For example, cleaning supplies,
paint, cigarette smoke, glues, new carpets, etc. create fumes, which may mix with combustion air and create odors.
Problem
There is no spark at
the ODS/pilot when
the ignitor button is
pressed.
When the ignitor
button is pressed,
there is a spark at
the ODS/pilot but no
ignition.

Troubleshooting Guide

Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.
Possible Cause
1. Ignitor electrode is positioned wrong.
2. Ignitor electrode is broken.
3. Ignitor electrode is not
connected to ignitor cable.
4. Ignitor cable is pinched or wet.
5. Damaged ignitor cable.
6. Bad piezo ignitor.
1. Gas supply is turned off o
equipment shutoff valve is closed.
2. Control knob is not fully pressed in
while pressing ignitor button.
3. Air in gas lines when installed.
4. ODS/pilot is clogged.
5. Gas regulator setting is incorrect.
6. Control knob not in PILOT position.
7. Depleted gas supply (propane).
1. Replace electrode.
2. Replace electrode.
3. Replace ignitor cable
4. Free the ignitor cable if it's pinched by any metal
or tubing. Keep ignitor cable dry.
5. Replace ignitor cable.
6. Replace piezo ignitor.
1. Turn on the gas supply or the open equipment
shutoff valve.
2. Fully press in the control knob while pressing the
ignitor button.
3. Continue holding down the control knob. Repeat
igniting operation until air is removed.
4. Clean ODS/pilot (see CARE AND MAINTENANCE,
pages 32 & 33) or replace ODS/pilot assembly.
5. Replace gas regulator.
6. Turn control knob to PILOT position.
7. Contact local propane/LP gas company.
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Vent-Free Gas Fireplace User's Manual
Solution