Do you have a question about the MB10-VL and is the answer not in the manual?
Questions and answers
Merrell Jan
March 8, 2025
i cannot go to the main menu, 8888 does not work and i cannot connect via network
2 comments:
Mr. Anderson
March 8, 2025
If you cannot access the main menu and are unable to connect to the network on the ZKTeco MB10-VL, follow these steps:
1. Check Device Functionality: Ensure the device is powered on and functioning properly. 2. Access the Main Menu: If the main menu is not accessible, try restarting the device. 3. Verify Network Settings: Navigate to the main menu (if accessible) and check the communication settings: - Go to COMM. > Cloud Server Setting. - Ensure the server address and server port are correctly set (default port: 8088). 4. Firmware Upgrade: If the issue persists, consider upgrading the firmware: - Insert the upgrade file into the device’s USB port. - On the initial interface, press [M/OK] > System > USB Upgrade. - Contact technical support if an upgrade file is required. 5. Factory Reset: If none of the above steps work, perform a factory reset if the option is available.
If the problem continues, contact ZKTeco technical support.
This answer is automatically generated
Merrell Jan
March 8, 2025
@Mr. Anderson , thank you for responding. Unfortunately, I cannot access the main menu of the device, as I have configured the superadmin using userid 8888. I can time in/out but I cannot go to the main menu, with that I cannot reset the device using the main menu or upgrade the firmware, and another mistake is that I have not configured the device for network communication, so accessing the device via network is not possible too.
JOCEL DALUMPINES SURALTA
March 19, 2025
how can i go back to menu of the face id?
1 comments:
Mr. Anderson
March 19, 2025
The ZKTeco MB10-VL device will automatically return to the initial interface when there is no operation for a set period. You can disable the Timeout function or set a value between 60 and 99,999 seconds.
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ZKTeco has been advised of the possibility of such damages.
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ZKTeco shall in no way be responsible (i) in case the machine/unit/equipment malfunctions due to any non- compliance of the instructions contained in this manual (ii) in case of operation of the machine/unit/equipment beyond the rate limits (iii) in case of operation of the machine and equipment in conditions different from the prescribed conditions of the manual.
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User Manual About the Company ZKTeco is one of the world’s largest manufacturer of RFID and Biometric (Fingerprint, Facial, Finger-vein) readers. Product offerings include Access Control readers and panels, Near & Far-range Facial Recognition Cameras, Elevator/floor access controllers, Turnstiles, License Plate Recognition (LPR) gate controllers and Consumer products including battery-operated fingerprint and face-reader Door Locks.
Thank you for choosing this hybrid biometric recognition product, which was designed and manufactured by ZKTeco. As a world-renowned provider of core biometric recognition technologies, we are constantly developing and researching new products, and strive to follow the privacy laws of each country in which our products are sold.
Need help?
Do you have a question about the MB10-VL and is the answer not in the manual?
Questions and answers
i cannot go to the main menu, 8888 does not work and i cannot connect via network
If you cannot access the main menu and are unable to connect to the network on the ZKTeco MB10-VL, follow these steps:
1. Check Device Functionality: Ensure the device is powered on and functioning properly.
2. Access the Main Menu: If the main menu is not accessible, try restarting the device.
3. Verify Network Settings: Navigate to the main menu (if accessible) and check the communication settings:
- Go to COMM. > Cloud Server Setting.
- Ensure the server address and server port are correctly set (default port: 8088).
4. Firmware Upgrade: If the issue persists, consider upgrading the firmware:
- Insert the upgrade file into the device’s USB port.
- On the initial interface, press [M/OK] > System > USB Upgrade.
- Contact technical support if an upgrade file is required.
5. Factory Reset: If none of the above steps work, perform a factory reset if the option is available.
If the problem continues, contact ZKTeco technical support.
This answer is automatically generated
@Mr. Anderson , thank you for responding. Unfortunately, I cannot access the main menu of the device, as I have configured the superadmin using userid 8888. I can time in/out but I cannot go to the main menu, with that I cannot reset the device using the main menu or upgrade the firmware, and another mistake is that I have not configured the device for network communication, so accessing the device via network is not possible too.
how can i go back to menu of the face id?
The ZKTeco MB10-VL device will automatically return to the initial interface when there is no operation for a set period. You can disable the Timeout function or set a value between 60 and 99,999 seconds.
This answer is automatically generated