Lotus ELISE 2007 Owner's Handbook Manual page 185

2. any repair facility authorized by Lotus to perform emission
performance warranty repairs for that model car.
c) To the extent required by any Federal or State Law, whether
statutory or common law: if an authorized repair facility is not
reasonably available, Lotus will provide means for a suitably
competent non-franchised repair facility to perform emission
performance warranty repairs.
d) 1. Lotus will make a final decision on an emission performance
warranty claim within a maximum time limit of 30 days from
the time at which the car is initially presented for repair or
within the time during which an owner is required by local,
state or federal law to have the car repaired without incur-
ring further penalties or sanctions (whichever is shorter),
unless a delay
i) is requested by the car owner, or
ii) is caused by an event not attributable to Lotus or the
warranty repair facility.
2. If the facility at which the car is initially presented for repair
is unable for any reason to honour the particular claim, then,
unless this requirement is waived in writing by the car owner,
the repair facility shall forward the claim to; Lotus Cars U.S.A.
Inc., 2236 Northmont Parkway, Duluth, Georgia 30096, in
order for a decision to be made.
e) Within the time period specified in paragraph (d) of this sec-
tion, Lotus shall:
1. notify the owner that it will honour the claim; or
2. provide the owner, in writing, with an explanation of the
basis upon which the claim is being denied.
f) Failure to notify an owner within the required time period (as
determined under paragraph (d) of this section) for reasons
that are not attributable to the car owner or events which are
not beyond the control of Lotus or the repair facility, shall
result in Lotus being responsible for repairing the car free of
charge to the car owner.
g) Lotus shall incur all costs associated with a determination
that an emission performance warranty claim is valid.
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