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Add an exception to your firewall software, or disable the firewall software completely. Turn off any software security
suite that might include a firewall. Try searching again.
Cause 3. Wireless and wired adapters are both enabled:
Disable all adapters except for the LAN adapter connected to the TeraStation.
Cause 4. The LAN cable is defective, or the connection is unstable:
Try changing the hub port or Ethernet cable that you use to connect.
Cause 5. The LAN board, card, or adapter that you are using is defective:
Try changing the LAN board, card, or adapter.
Cause 6. The LAN board or hub transmission mode has not been set:
Change the transmission mode in the LAN board or hub to "10M half-duplex" or "100M half-duplex". Some LAN
boards or hubs may be unable to connect to the network correctly when the transmission mode is set to "Auto
Negotiation".
Cause 7. A network bridge is installed:
If the network has a network bridge that is not being used, remove it.
Cause 8. You are searching from a different network:
You cannot conduct searches beyond your local network subnet. Connect the TeraStation to the same network
subnet as the computer performing the search.
Cause 9. TCP/IP is not operating correctly:
Reinstall the LAN adapter drivers.
Cause 10. Remote desktop connection software is not installed on your Mac:
If using macOS, download and install "Microsoft Remote Desktop" from the Mac App Store.
Shared Folders Suddenly Do Not Open
If the TeraStation shared folder is assigned and used as a network drive, the TeraStation may suddenly become
inaccessible if network settings such as IP addresses or groups are changed. If this happens, follow the procedure in
chapter 2 to open the TeraStation's shared folder using NAS Navigator2.
Unable to Access the Shared Folder or the System Becomes
Unstable
This usually happens because too many software applications are running on Windows Storage Server, causing
a memory shortage. Exit or uninstall some of the software running on Windows Storage Server, then restart the
TeraStation.
I12 Message Appears Despite No Drive Errors
If the I12 message appears on the LCD panel (or NAS Navigator2) but the E30 message does not, this indicates that
no drive errors actually occurred. The procedure below will vary depending on how seriously the RAID volume is
corrupted. To check the volume status, follow the procedure below.
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