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Buffalo TeraStation WSS WSH5010N6 User Manual

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Network Attached Storage
TeraStation WSS WSH5010N6
User Manual
Please make sure to read this manual before using and follow the procedures. If you have any inquiries about
the product, contact the number on the warranty statement or the packing box. Do not discard this manual, the
warranty statement, or the packing box.
Americas: www.buffaloamericas.com
Europe: www.buffalo-technology.com
Asia Pacific: www.buffalo-asia.com
35021340-01
May, 2018

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Summary of Contents for Buffalo TeraStation WSS WSH5010N6

  • Page 1 Network Attached Storage TeraStation WSS WSH5010N6 User Manual Please make sure to read this manual before using and follow the procedures. If you have any inquiries about the product, contact the number on the warranty statement or the packing box. Do not discard this manual, the warranty statement, or the packing box.

  • Page 2: Table Of Contents

    Installing Antivirus Software ............13 Chapter 2 Preinstalled Software ........ 14 RAID Builder .................. 14 Buffalo Dashboard ................ 15 Errors and Statuses on Buffalo Dashboard ..........16 Email Notification ................. 17 Buffalo Replication ............... 18 TeraStation Backup & Replication Folder Settings ..... 18 Chapter 3 Storage Management ........
  • Page 3 Backing Up in Windows Storage Server ........22 Preparing a Backup Destination .............22 Recovering Backup Data .................27 Configuring Replication ............... 31 Differences Between Buffalo Replication and DFS Replication ...31 Before Using Replication .................32 Buffalo Replication ..................32 DFS Replication ..................35 Chapter 5 Additional Settings ........61 Changing Server Name, Workgroups, and Domains ....
  • Page 4 “ONE DRIVE DOWN” Is Displayed on the LCD Panel ......79 “TWO DRIVE DOWN” or “MULTIPLE DOWN” Is Displayed on the LCD Panel ......................81 “SYSTEM DOWN” Is Displayed on the LCD Panel ........85 Replacing a Non-Malfunctioning Drive ..........90 Chapter 7 Utilities ............91 NAS Navigator2 for Windows ............
  • Page 5 Chapter 9 Appendix ............ 99 Default Settings ................99 Errors on the LCD Panel ..............99 Error Messages ..................99 Characters Added When “ONE DRIVE DOWN” or “SYSTEM DOWN” Occurs .....................101 Specifications ................101...

  • Page 6: Chapter 1 Getting Started

    Fail LED If there is an error on the drives, this LED glows amber. Open Buffalo Dashboard to see error messages. LAN1 LED When LAN port 1 is connected, this LED glows green. It blinks when the connection is active.
  • Page 7 UPS Port Connect to a UPS. USB 3.0 Port ( Compatible Buffalo USB 3.0 hard drives, USB memory devices, and USB UPSs can be connected. USB hubs are not supported. USB 2.0 Port ( Compatible Buffalo USB hard drives, USB memory devices, and USB UPSs can be connected. USB hubs are not supported.

  • Page 8: Opening Windows Storage Server

    Link LED Glows amber when the TeraStation is connected to a network. Act LED This LED shows network activity. It blinks amber when the TeraStation is accessed over the network. Opening Windows Storage Server To connect Windows Storage Server, follow the procedure below. Note: If using macOS, download and install “Microsoft Remote Desktop”...

  • Page 9: Creating A Shared Folder

    Click Change date and time settings > Change date and time, select the current date and time, and click OK. Note: From the Internet Time tab, click Change settings, then select Synchronize with an Internet time server. The date and time can be obtained automatically. Creating a Shared Folder No shared folders are configured by default.
  • Page 10 Right-click Shares and click New Share. Click Next. Enter the path of an existing folder or a new folder, then click Next. Notes: • Enter “D:\Share” into the folder path to create the shared folder for the first time. • If the message “The system cannot find the specified path. Do you want to create it?” is displayed, click Yes.
  • Page 11 Enter a name for the share and a description (optional), then click Next. Select “Customize permissions”, then click Custom.
  • Page 12 Choose Everyone and select the “Allow” checkbox for “Change”. From the Security tab, click Edit > Add.
  • Page 13 Enter “Everyone” under “Enter the object names to select”, then click OK. Choose “Everyone”, then select the “Allow” checkbox for Modify. Click OK > OK > Finish > Finish. Notes: Enable a guest account: (1) From Server Manager, click Tools > Computer Management. (2) Click Local Users and Groups.

  • Page 14: Turning The Terastation On And Off

    (1) From Server Manager, click Tools > Computer Management. (2) Click Shared Folders. (3) Double-click Shares, then double-click the desired shared folder. (4) From the Security tab, click Edit. (5) From the Local Users and Groups list, add the users or groups that will be allowed access (the groups and users must be created beforehand).

  • Page 15: Chapter 2 Preinstalled Software

    Chapter 2 Preinstalled Software The following software is preinstalled on the TeraStation. • RAID Builder • Buffalo Dashboard • Email Notification • Buffalo Replication • TeraStation Backup & Replication Folder Settings RAID Builder RAID Builder is used to create RAID volumes. See the “Storage Management” chapter for more details. To launch RAID Builder, you must be logged in as a member of the Administrators group in Windows Storage Server.

  • Page 16: Buffalo Dashboard

    Buffalo Dashboard Buffalo Dashboard displays system information and dismounts drives. To launch it, double-click the Buffalo Dashboard icon in the system tray. Note: This software cannot be accessed by multiple users at the same time. Before launching it, make sure that it is not being used by another user.

  • Page 17: Errors And Statuses On Buffalo Dashboard

    Displays error or information codes. For more detail information, refer ERROR to the “Errors and Statuses on Buffalo Dashboard” section below. Note: “Options” and “Check for updates” functionalities are only available when logged in as an administrator. Errors and Statuses on Buffalo Dashboard Note: The “x”...

  • Page 18: Email Notification

    Message Description Corrective Action Make sure that the backup job is configured correctly. Make sure that the NAS is on and not in standby mode. If the backup job still The backup job failed. fails, check the status of NAS, the network, Backup Failure and the backup source and destination.

  • Page 19: Buffalo Replication

    Your TeraStation can be synchronized with another TeraStation, replicating most data. See the “Configuring Replication” section in chapter 4 for more details. To launch Buffalo Replication, you must be logged in as a member of the Administrators group in Windows Storage Server.
  • Page 20 Buffalo device unless it’s entered. To remove a folder from the list of available backup targets, select the folder and click this button.

  • Page 21: Chapter 3 Storage Management

    Chapter 3 Storage Management Working with Volumes Notice When Creating Volumes • To create a volume, use RAID Builder instead of the Disk Management option in Windows Storage Server. • When volumes are deleted, formatted, or changed to another volume type, all data stored on the volumes is erased.
  • Page 22 After creating the volume is completed, refer to chapter 1 to create a shared folder. Notes: • If the I18 message is displayed under “ERROR” on Buffalo Dashboard, the volume has not been created yet. Wait until the message disappears and try from the step 7 again.

  • Page 23: Chapter 4 Backup And Replication

    Data stored in the TeraStation may be lost through drive failure or wrong operation. To avoid losing data accidentally, back up your data regularly. You can back up data using the following functions: • Windows Server Backup • Buffalo Replication • DFS Replication Backing Up in Windows Storage Server Preparing a Backup Destination Follow the procedure below to set your backup schedule.
  • Page 24 Click Local Backup. If “Reading data; please wait... ” is displayed, please wait until any messages disappear. Right-click on “Local Backup” and select Backup Schedule..The “Backup Schedule Wizard” will start. Click Next.
  • Page 25 Select “Custom” and click Next. Click Add Items.
  • Page 26 Select the backup source folders or drives and click OK. Click Next.
  • Page 27 Specify the schedule to run the backup and click Next.

  • Page 28: Recovering Backup Data

    Select the backup destination and click Next. Step through the wizard to finish. Recovering Backup Data Follow the procedure below to recover the backup data to the TeraStation. Note: Bare-metal recovery is not supported for the backup data stored using the backup function of Windows Storage Server.
  • Page 29 From Server Manager, click Tools > Windows Server Backup. The “Windows Server Backup” wizard will start. Click Local Backup. If “Reading data; please wait... ” is displayed, please wait until any messages disappear.
  • Page 30 Right-click on “Local Backup” and click Recover..The recovery wizard will start. Select where the backup data is saved and click Next. When “A backup stored on another location” is selected, specify the folder of the backup data in the next page.
  • Page 31 Select the date when a data backup occurred and click Next.

  • Page 32: Configuring Replication

    Differences Between Buffalo Replication and DFS Replication Buffalo Replication • One-way replication (from the TeraStation to another device) • Another Buffalo NAS devices can easily be configured for the replication destinations. DFS Replication • Two-way replication • The Active Directory domain environment is required and the TeraStation should be joined to the domain.

  • Page 33: Before Using Replication

    If your environment must join the Active Directory domain, use DFS Replication. If joining the Active Directory is not required, or if a TeraStation or LinkStation has been configured as the replication destination, using Buffalo Replication is recommended. Before Using Replication •...
  • Page 34 Click the blank space under “Replication Source”, click , and select a folder from the list as the replication source folder, then click OK. If you had configured a backup device access key to the replication destination folder, click Set Backup Device Access Key.
  • Page 35 To configure folders on the device that is located on another network, click Add and enter the IP address of the device, then click Save. After the IP address is added to the list, click Refresh again to add the folder to the list of folders.

  • Page 36: Dfs Replication

    LAN port or changing the IP address of the replication source or destination TeraStation. If the network settings are changed, refresh the list of TeraStations and LinkStations as follows. Click Buffalo Replication in the Start menu on Windows Storage Server. Click Refresh and refresh the detected TeraStations and LinkStations list.
  • Page 37 Joining an Active Directory From Server Manager, click Local Server. Click the hostname of your TeraStation.
  • Page 38 From the Computer Name tab, click Change. Select “Domain”, enter a domain name, and click OK.
  • Page 39 Enter an administrator username and password for the Active Directory domain controller. Click OK, then click OK again. Click Close. Click Restart Now and restart your computer to apply settings. Installing DFS From Server Manager, click Dashboard > Add roles and features. Click Next.
  • Page 40 Select “Role-based or feature-based installation” and click Next. Click Next. Select “DFS Namespaces” under “File and Storage Services” > “File and iSCSI Services”.
  • Page 41 Select “Include management tools (if applicable)” and click Add Features. Select and “DFS Replication”. Click Next twice, then click Install.
  • Page 42 Click Close to finish. Creating Namespaces From Server Manager, click Tools > DFS Management. Right-click Namespaces, then click New Namespace.
  • Page 43 Enter a hostname for the namespace server and click Next.
  • Page 44 Enter a name for the namespace and click Next.
  • Page 45 Select Domain-based namespace and click Next. Click Create. Click Close when the New Namespace Wizard finishes.
  • Page 46 From DFS Management, right-click the name you created through the wizard and click New Folder. Enter a folder name and click Add.
  • Page 47 Enter a path to the folder or select from the list by clicking Browse. Click OK. You may be asked to create a new folder if the selected path doesn’t exist. In such a case, click Yes. Click OK again. Configuring DFS Replication From Server Manager, click Tools >...
  • Page 48 Right-click Replication, then click New Replication Group. Select the group replication type and click Next.
  • Page 49 Enter a name for the replication group and click Next.
  • Page 50 Click Add. Enter more than two servers’ hostnames to join the replication group and click OK.
  • Page 51 Click Next.
  • Page 52 Select “Full mesh” and click Next.
  • Page 53 Click Next again. Note: You have options to specify the network band and the date and time. To configure bandwidth, select Replicate continuously using the specified bandwidth and the bit rate from the drop-down list. To configure the schedule time, select Replicate during the specified days and times and click Edit Schedule. You can select the date and time in the displayed window.
  • Page 54 Select the device as the primary member and click Next.
  • Page 55 Click Add. Select the folder as the replication source and click OK.
  • Page 56 Click Next.
  • Page 57 Click Edit.
  • Page 58 Select “Enabled” and select the folder as the replication destination, then click OK.
  • Page 59 Click Next.
  • Page 60 Click Create.
  • Page 61 Click Close when completed. Note: >It may take some time before actual replication is caught up. When the following window appears, click...

  • Page 62: Chapter 5 Additional Settings

    Chapter 5 Additional Settings Changing Server Name, Workgroups, and Domains From Server Manager, click Local Server. Click the hostname of your TeraStation.
  • Page 63 From the Computer Name tab, click Change. Enter the computer name, choose domain or workgroup, and click OK. Note: The computer name should contain 15 characters or less. If 16 or more characters are entered, all characters from the 16th character on are ignored.

  • Page 64: Changing The Password

    Changing the Password The default password for the TeraStation’s administrator account is “password”. This is public knowledge, so for security, you should change it immediately. Follow the procedure below to change the password. Administrator’s Password Log on to Windows Storage Server using “Administrator”. Press Ctrl+Alt+End.

  • Page 65: Passwords For Other Users

    Passwords for Other Users From Server Manager, click Tools > Computer Management. Click Local Users and Groups, then double-click Users. Right-click the user whose password will be changed and click Set Password. Click Proceed.

  • Page 66: Adding A User

    Enter a new password (twice). Adding a User From Server Manager, click Tools > Computer Management. Click Local Users and Groups.

  • Page 67: Connecting With Standard Accounts

    Right-click Users and click New User. Enter the desired settings and click Create. Click Close. Connecting with Standard Accounts Accounts not belonging to the Administrators group cannot connect to Windows Storage Server through the remote desktop. Those accounts must be added to the “Remote Desktop Users” group. Follow the procedure below to add accounts to the group.
  • Page 68 From Server Manager, click Tools > Computer Management. Click Local Users and Groups, then double-click Groups.
  • Page 69 Double-click Remote Desktop Users. Click Add. Click Advanced. Click Find Now.
  • Page 70 Select the user to be added as a group member and click OK. Click OK, then click OK again.

  • Page 71: Adding A Group

    Adding a Group From Server Manager, click Tools > Computer Management. Click Local Users and Groups. Right-click Groups and choose New Group.
  • Page 72 Enter a group name and click Add. Click Advanced. Click Find Now.

  • Page 73: Enabling Email Notification

    Select the users to be registered to the group. Click OK, then click OK again. Click Create. Click Close. Enabling Email Notification Your TeraStation can send you email reports daily, or when settings are changed or an error occurs. Notification emails may be triggered by any of TeraStation reports or Windows event logs.
  • Page 74 Select the “Enable email notification” checkbox. Click New and enter an email address. Enter your email server settings. Click OK to finish the email notification settings. You can send a test email when clicking Test Message. Enter the password of the user you’re logged in as and click OK. Items Descriptions Enable email notification...

  • Page 75: Specifying Terastation Reports

    Items Descriptions SMTP Server Address: Enter your email SMTP server’s address and port number. Port number 25 is configured by default. Note: If you choose “None” or “POP before SMTP” for the user authorization, the port number is locked to “25”. User Authentication Method: Select the user authorization type from “None”, “POP before SMTP”, “LOGIN (SMTP-AUTH/LOGIN)”, and Authentication...
  • Page 76 Click the Report Settings tab and select the “Use TeraStation reports to determine notification type” checkbox. Click On or Off to enable/disable the notifications of the function. When you select the checkboxes to the left of each log level, all notifications of the line will be selected at once. Click OK, then click OK again.

  • Page 77: Specifying Windows Event Logs

    Levels Details Sends a notification email if an error occurs. Error reports will describe any Error critical failures that prevented a function or TeraStation from operating. It is recommended to do the corrective action for the error immediately. Specifying Windows Event Logs A notification email will be sent when the specified event occurs.

  • Page 78: Acquiring Windows Event Logs

    Select “System” from the “Log Type” list. Enter “Microsoft-Windows-WindowsUpdateClient” into the “Source” box. An event ID can be blank. All events triggered by Windows Update will be notified. If you prefer only being notified of specific events, enter those event IDs. Click OK three times.

  • Page 79: Chapter 6 Drive Replacement

    “SYSTEM DOWN” message will be displayed on the LCD panel. Notes: • For the replacement drive, use a Buffalo OP-HDBN/B series drive. The new drive should be the same size as the replacement drive. • The TeraStation is fragile. Handle it with care. Do not drop or bump the TeraStation.

  • Page 80: One Drive Down" Is Displayed On The Lcd Panel

    “ONE DRIVE DOWN” Is Displayed on the LCD Panel If the “ONE DRIVE DOWN” message is displayed, there is no redundancy for RAID 5 and RAID 10 volumes. It is recommended to replace the defective drive immediately. Back up data before replacing drives. Note: The “x”...
  • Page 81 Pull out the drive cartridge and remove it from the TeraStation. Remove the drive from the cartridge. Install a new drive into the cartridge. Replace the four screws.

  • Page 82: Panel

    Insert the new drive into the empty slot, slide the drive in with the locking mechanism open, and swing the lock back down until it clicks into the place. Close the front cover with the key. The “RAID-x RECOVERING 0%” message will be displayed on the LCD panel after 3 minutes. RAID-x RECOVERING 0% When “RAID-x NORMAL”...
  • Page 83 Open the front cover with the included key. Check the status LEDs. The LED for the failed drive glows amber. Push the unlock button of the drive whose status LED is glowing amber and swing the locking mechanism out. Do not unplug and remove the drives with the status LED lit green. If you do, it may cause data loss or the TeraStation to malfunction.
  • Page 84 Pull out the drive cartridge and remove it from the TeraStation. Remove the drive from the cartridge. Install a new drive into the cartridge. Replace the four screws.
  • Page 85 Insert the new drive into the empty slots, slide the drive in with the locking mechanism open, and swing the lock back down until it clicks into the place. The “RAID-x RECOVERING 0%” message will be displayed on the LCD panel after 3 minutes. RAID-x RECOVERING 0% When “RAID-x ONE DRIVE DOWN”...

  • Page 86: System Down" Is Displayed On The Lcd Panel

    The “RAID-x RECOVERING 0%” message will be displayed on the LCD panel after 3 minutes. RAID-x RECOVERING 0% When “RAID-x NORMAL” is displayed, drive replacement is finished. RAID-x NORMAL “SYSTEM DOWN” Is Displayed on the LCD Panel When the “SYSTEM DOWN” message is displayed, data on the TeraStation has already been lost. The issue occurs on the drive so the operating system may become unstable.
  • Page 87 Do not unplug and remove the drives with the status LED lit green. If you do, it may cause data loss or the TeraStation to malfunction. Pull out the drive cartridge and remove it from the TeraStation. Remove the drive from the cartridge.
  • Page 88 Install a new drive into the cartridge. Replace the four screws. Insert the new drive into the empty slots, slide the drive in with the locking mechanism open, and swing the lock back down until it clicks into the place.
  • Page 89 Close the front cover with the key. Turn the TeraStation off first, then turn it on while holding down the mode button. “RAID-0 NORMAL” will be displayed on the LCD panel. RAID-0 NORMAL Create a volume by referring to the “Creating a Volume” section in chapter 3. For RAID 6 or RAID 10 Volumes: Open the front cover with the included key.
  • Page 90 Insert the new drive into all empty slots, slide the drive in with the locking mechanism open, and swing the lock back down until it clicks into the place. Close the front cover with the key. Turn the TeraStation off, then turn it on while holding down the mode button. “RAID-x NORMAL”...

  • Page 91: Replacing A Non-Malfunctioning Drive

    Create a volume by referring to the “Creating a Volume” section in chapter 3. Replacing a Non-Malfunctioning Drive Do not replace a drive that is not malfunctioning. If you must change a drive that is not malfunctioning, shut down the TeraStation before replacing the drive. If you need to replace more than one drive at the same time, replace the drives one at a time to preserve your data.

  • Page 92: Chapter 7 Utilities

    Double-click the icon to open a shared folder on the TeraStation. Name Description Assigns all Buffalo NAS devices’ shared folders as network Map All Remote Shares to drives. This is available only when a shared folder has been Drive Letters created.
  • Page 93 Create Shortcut shared folders. Refresh Searches for the Buffalo NAS devices on the network again. Open NAS Navigator2 Opens the NAS Navigator2 window. Exit Exits NAS Navigator2. The following tasks may be performed from the Buffalo NAS device’s properties page.

  • Page 94: Changing The Ip Address

    NAS Navigator2 is a utility program that makes it easy to display Windows Storage Server, change the TeraStation’s IP address, or check its drive in remote desktop. To install NAS Navigator2, download the installer from http://d.buffalo.jp/WSH5010N6/. Click the NAS Navigator2 icon (...
  • Page 95 Buffalo NAS device’s IP address or open Windows device’s icon. Storage Server in remote desktop. Label Color Selects the color of the name displayed below the icon. The following tasks may be performed from the Buffalo NAS device’s properties page.

  • Page 96: Changing The Ip Address

    NovaBACKUP is a Windows utility that lets you back up data on your computer. The NovaBACKUP installer is available from http://d.buffalo.jp/WSH5010N6/. Select the region and model to go to your specific model’s d.buffalo website. Download the NovaBACKUP installer and install it onto your computer.

  • Page 97: Chapter 8 Troubleshooting

    While using the TeraStation, you may lose your important data due to sudden accidents, hard disk failure, or accidental misoperation. Back up your data regularly! For best results, back up your data to Buffalo drives like the TeraStation, LinkStation, or DriveStation series.

  • Page 98: Shared Folders Suddenly Do Not Open

    Cause 10. Remote desktop connection software is not installed on your Mac: If using macOS, download and install “Microsoft Remote Desktop” from the Mac App Store. Shared Folders Suddenly Do Not Open If the TeraStation shared folder is assigned and used as a network drive, the TeraStation may suddenly become inaccessible if network settings such as IP addresses or groups are changed.

  • Page 99: Recovering Windows Storage Server

    • If the storage pool is created on drive 1, delete the storage pool before running the recovery process. • Remove all USB devices except for the supplied SD card, a card reader, a mouse, and keyboard before recovering. When it’s completed, you can connect them back to the TeraStation. Recovering Windows Storage Server Turn off the TeraStation, following the procedure on the “Turning the TeraStation On and Off”...

  • Page 100: Chapter 9 Appendix

    Chapter 9 Appendix Default Settings Administrator’s Name Administrator Password password Drives C and D are configured as administrative hidden shares Shared Folders by Windows Storage Server’s default settings. The TeraStation will get its IP address automatically from a DHCP server on the network. If no DHCP server is available, then an IP address will be assigned as follows: IP Address IP Address: 169.254.xxx.xxx (“xxx”...
  • Page 101 Program ROM cannot be read. Shut off the TeraStation, wait 10 seconds, then Code ROM Error System Halted turn it back on. If the error still remains, contact Buffalo technical support. A work memory error occurred on the array controller. Shut off the Work RAM Error TeraStation, wait 10 seconds, then turn it back on.

  • Page 102: Occurs

    “Drive Replacement”. Drive disconnected. Reconnect the drive. Note: If “S”, “Z”, or “z” is displayed, the drives may be malfunctioning. Contact Buffalo technical support while keeping the TeraStation power on. For Software Errors Replace the drive by referring to chapter 6, The drives may be malfunctioning.
  • Page 103 Note: The new drive should be the same size as Replacement Drive the replacement drive. The drives listed above are available from the Buffalo website. Power Supply AC 100–240 V, 3.0 A, 50/60 Hz Dimensions (W x H x D, excluding protruding 170 x 260 x 230 mm;...

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