Troubleshooting Guide - NuWave Duet Owner's Manual

TROUBLESHOOTING GUIDE

The Pressure Indicator Valve is loose.
The Pressure Release Valve was designed to be loose for an
efficient, easier movement from the "CLOSE" position to the
"OPEN" position. The Valve was engineered this way to regulate
pressure and release small amounts of steam from the Duet when
pressure-cooking.
Note: ALWAYS turn the Pressure Release Valve to the "CLOSE"
position when pressure-cooking or, at first, as part of the beginning
of the combo-cooking process. Make sure to turn the Pressure
Release Valve all the way to "OPEN" when performing a Quick
Release.
The Duet is making a hissing sound and not building
up pressure.
1. Make sure you have turned the Pressure Release Switch to
the "CLOSE" position.
2. Silicone Gasket is not properly in place in the rim of the Lid.
Stop the cooking process, perform a Quick Release until
all steam/pressure is released, unplug the Duet, and then
carefully remove the Lid. Allow both the Lid and Gasket to
cool. When the lid and gasket are cool, press the Silicone
Gasket down into the groove of the Lid, all the way around.
You should be able to slightly tug on the Gasket while
rotating. Refer to Cleaning and Removing the Silicone
Gasket from the PRESSURE Lid under Cleaning &
Maintenance.
How long does it take for the Duet to release pressure?
Natural Release can take 20 minutes or more depending on the
food and ingredients. For Quick Release, it can take 2 minutes or
more depending on the food and ingredients.
Error Code LID is displayed and the Duet is not cooking.
1. The wrong lid is being used for the chosen cooking function.
Place the correct lid on the Duet.
2. The Lid is not properly in place on the Duet. Make sure the Lid
is in place and the Lock icon is displayed.
3. If the correct lid is on the Duet and it is correctly in place (or
locked) and the LID error is still displayed, unplug the Duet, and
contact Customer Service.
36 36
troubleshooting guide