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How to download the diagnostics log on an IDC Pro You’ll need: • Access to the IDC Pro • A USB Drive • Access to a computer and email...
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1. Open up merchandiser and pull out the USB cord closest to you (see image to the left) 2. There should now be an exposed USB input. 3. Insert your USB Drive into that exposed / open USB input.
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4. Return back to the front of the merchandiser, it will look like this with a different graphic (notice the box on the right that has appeared) 5. Enter the maintenance screen by touching the corners of the screen making a large “C”. Start in the top right, then the top left, then the bottom left, then the bottom...
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7. In the diagnostics screen click on the white box. It will be named after your USB drive. 8. White text will appear on the screen while the files are loading onto your USB drive. This process shouldn’t take more than a couple minutes.
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10. Return to the back of the merchandiser screen and pull out your USB drive 11. Replace the USB cord that you unplugged earlier. 12. Return back to the front of the merchandiser and click “Log out” 13. Your screen should now be back to a normal state (you’ll see a different...
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14. Plug your USB drive into a computer and to view the file. 15. The file will start with “refresh- diagnostics_”...
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