Canon MultiPASS C635 User Manual page 174

Problem
Multiple sheets load
into unit at the same time
(continued)
Repeated paper jams
occur
Envelopes do not load
8-22 Troubleshooting
Cause
Different types of paper may
be stacked in the sheet feeder.
The paper you are using may
be causing the jams.
Envelopes may not be
loaded correctly.
You may need to choose
the envelope setting in
your printer driver.
Solution
Make sure the stack of paper
does not exceed the limit mark.
If necessary, remove a few
sheets from the sheet feeder.
Do not stack more than
approximately 100 sheets of
plain paper in the sheet feeder.
Do not force the stack into the
sheet feeder.
Load just one type of paper.
Make sure you are loading
paper that matches the
specifications of this unit.
See Appendix A, Specifications,
for details.
Fan the paper before stacking
it in the sheet feeder. This
keeps the sheets of paper from
sticking together.
Check that the paper you are
using and your printing
environment are within the
specifications of the unit. See
Appendix A, Specifications,
for details.
Make sure the envelopes are
loaded properly (see page 2-28).
Make sure there are no more
than 10 envelopes in the sheet
feeder.
Make sure you select the
correct envelope size in the
Paper Setting dialog box in
your printer driver.
Chapter 8