Canon MultiPASS C635 User Manual page 169

Problem
Data from computer is
not printed (continued)
BJ cartridge moves,
ink does not appear
The MultiPASS suspends
print after every line is
printed
The printed output is
not what you expected
Chapter 8
Cause
The application you are
printing from may not be
set up properly.
The 128 page limit was
exceeded.
The BJ cartridge or a BJ tank
may not be installed properly.
The nozzles on the BJ
cartridge may be clogged.
A BJ tank may be empty
(BC-21e Color BJ cartridge).
The print head may have
become too hot. If this happens, and wait several minutes to
the MultiPASS may be slowing
its print speed at the end of each start your operation again.
line to protect the print head.
There may be a communication Make sure the computer
problem between the MultiPASS and the application are
and your computer.
The interface cable may not
be securely connected to the
MultiPASS and the computer.
You may not be using the
correct printer driver.
You may be turning the
MultiPASS on before your
computer.
Solution
Check the computer and the
application to make sure they
are configured correctly.
Make sure your application has
the MultiPASS selected as the
printer.
Print pages or records in
batches of 100 pages.
Make sure the BJ cartridge
and its BJ tank(s) are properly
installed. Make sure the orange
tape is removed from the print
head area (see page 7-14).
Perform the print head
cleaning procedure (see page
7-8) and print the nozzle check
(see page 7-7).
Check the BJ tanks and
replace them if necessary.
Stop your print operation
allow the unit to cool. Then
configured correctly for
communicating with the
MultiPASS.
Check the interface cable's
connections.
Make sure you have selected
the MultiPASS C635 printer in
in the Chooser.
Turn your Mac on before
turning on the MultiPASS.
Troubleshooting 8-17