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Problem
Print quality is poor
Faxes do not print
Fax images print blotched
or uneven
10-22
Troubleshooting
Cause
You may not be using the
correct type of paper.
The print head may need
to be cleaned.
The sending party may be
having a problem.
Error correction (ECM)
may be disabled.
The BJ cartridge may not
be installed correctly.
The print head may need
cleaning.
The BJ cartridge may need
to be replaced.
The MultiPASS may have a
BC-22e Photo or BC-29F
Neon BJ Cartridge installed.
The telephone lines may
be in poor condition, or
you may have a bad
connection.
The other party's fax may
have a problem.
Solution
Be sure you are using paper
that meets the paper
requirements for the
MultiPASS (see page A-1).
Clean the print head
(see page 9-8).
Make a copy on your
MultiPASS. If the image is
OK, then your MultiPASS is
operating properly. Contact
the other party and have
them check their machine.
Make sure Error correction
(ECM) is set to on in the
Advanced: Receive fax
dialog box of the Desktop
Manager.
Be sure to remove the orange
tape from the BJ cartridge
before you install it in the
MultiPASS (see page 9-14).
Make sure the BJ cartridge is
installed correctly (see page
9-11).
Clean the print head several
times (see page 9-8).
Try another BJ cartridge.
Faxes will not print when
these cartridges are installed.
Replace the cartridge with a
BC-21e Color or BC-20 Black
BJ Cartridge.
ECM sending/receiving should
eliminate such problems.
However, if the telephone
lines are in poor condition,
you may have to try again.
Remember, the sending fax
usually determines document
quality. Be sure the other
party's top cover and scanning
glass are clean.
Chapter 10
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