Supermicro SuperBlade SBS-820H-420P User Manual page 8

Chapter 10 Troubleshooting and Support
10.1 Information Resources ......................................................................................................91
Website .............................................................................................................................91
Direct Links for the SBS-820H-420P System ................................................................91
Direct Links for General Support and Information .......................................................91
10.2 BMC Interface ...................................................................................................................92
10.3 Troubleshooting Procedures ............................................................................................93
No Power ..........................................................................................................................93
No Video ...........................................................................................................................94
System Boot Failure .........................................................................................................94
Memory Errors ..................................................................................................................94
Losing the System Setup Configuration ...........................................................................94
When the System Becomes Unstable ..............................................................................94
10.4 BIOS Error Beep (POST) Codes ......................................................................................96
Additional BIOS POST Codes ..........................................................................................96
10.5 Crash Dump Using the BMC Dashboard ..........................................................................97
10.6 UEFI BIOS Recovery ........................................................................................................98
Overview ...........................................................................................................................98
Recovering the UEFI BIOS Image ....................................................................................98
Recovering the Main BIOS Block with a USB Device ......................................................98
10.7 CMOS Clear ....................................................................................................................103
10.8 BMC Reset ......................................................................................................................103
10.9 Where to Get Replacement Components .......................................................................104
10.10 Reporting an Issue ........................................................................................................104
Technical Support Procedures ........................................................................................104
Returning Merchandise for Service .................................................................................104
Vendor Support Filing System ........................................................................................105
10.11 Feedback .......................................................................................................................105
10.12 Contacting Supermicro ..................................................................................................106
Appendix A Standardized Warning Statements for AC Systems
Appendix B System Specifications
8
Preface