Brother MFC-7420 User Manual
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Brother MFC-7420 User Manual

Brother mfc-7420: user guide
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USER'S GUIDE
MFC-7420
MFC-7820N
Version B

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Summary of Contents for Brother MFC-7420

  • Page 1 USER’S GUIDE MFC-7420 MFC-7820N Version B...
  • Page 2 Place of Purchase: * The serial number can be displayed on the LCD screen (Menu/Set, 4, 1) for MFC-7420 or (Menu/Set, 6, 1) for MFC-7820N. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

  • Page 3: Brother Numbers

    For technical help, you must call the country where you bought the MFC. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: ■...

  • Page 4: Ordering Accessories And Supplies

    If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (In the USA, you can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)
  • Page 5 LIMITED TO $50. Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.
  • Page 6 Machine and/or accompanying Consumable and Accessory Items at no charge to you for parts or labor. The decision as to whether to repair or replace the Machine and/or accompanying Accessory Items is made by Brother in its sole discretion. Consumable...
  • Page 7 MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. • This Limited Warranty is the only warranty that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brother's obligations to you. It replaces understandings that you may have with Brother or its representatives.
  • Page 8 This warranty states Brother’s entire liability and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine to operate properly. Neither Brother nor anyone else involved in the development, production, or delivery of this MFC/Facsimile machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of such damages.

  • Page 9: Safety Precautions

    Note (For MFC-7420) If there are faxes in the MFC's memory, you need to print them or save them before you turn off the power and unplug the MFC. (To print the faxes in the memory, see Printing a fax from the memory on page 4-4. To save the faxes in memory, see Forwarding faxes to another fax machine on page 11-5 or Transferring faxes to your PC on page 11-5.)
  • Page 10 WARNING After you use the MFC, some internal parts are extremely HOT! To prevent injuries, be careful not to put your fingers in the areas shown in the illustration. The fuser unit is marked with a caution label. Please do not remove or damage the label.
  • Page 11 WARNING ■ When you move the MFC, grasp the side hand holds that are under the scanner. DO NOT carry the MFC by holding it at the bottom. ■ Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been disconnected at the wall jack.

  • Page 12: Quick Reference Guide

    Quick Reference Guide Sending Faxes Automatic Transmission If it is not illuminated in green, press (Fax). Load your document. Enter the fax number using One-Touch, Speed-Dial, Search or the dial pad. Press Start. Storing numbers Storing One-Touch Dial numbers Press Menu/Set, 2, 3, 1. Press the One-Touch key where you want to store the number.
  • Page 13 Using Search If it is not illuminated in green, press (Fax). Load your document. Press Search/Speed Dial, and then enter the first letter of the name you’re looking for. Press to search the memory. Press Start. Making copies Single copy Press (Copy) to illuminate it in green.

  • Page 14: Table Of Contents

    Setting the Speaker Volume ...2-5 Turning on Automatic Daylight Savings Time...2-5 Toner Save ...2-5 Sleep Time ...2-6 Setting the LCD Contrast...2-6 Security...2-7 TX Lock (MFC-7420 only) ...2-7 Setting up the password ...2-7 Changing the TX Lock password...2-7 ® )...1-3 ®...
  • Page 15 Turning TX Lock on ...2-8 Turning TX Lock off ...2-8 Memory Security (MFC-7820N only) ...2-8 Setting up the password...2-9 Changing the Memory Security password...2-9 Turning Memory Security on ...2-9 Turning Memory Security off ...2-9 Setting Lock...2-10 Setting up the password...2-10 Changing the Setting Lock password ...2-11 Turning Setting Lock on...2-11 Turning Setting Lock off...2-11...
  • Page 16 Setup Receive Basic receiving operations...4-1 Choosing the Receive Mode ...4-1 To select or change your Receive Mode ...4-2 Setting the Ring Delay ...4-2 Setting the F/T Ring Time (Fax/Tel mode only)...4-3 Easy Receive...4-3 Printing a reduced incoming fax (Auto Reduction) ...4-4 Receiving a fax at the end of a conversation...4-4 Printing a fax from the memory ...4-4 Setting the Print Density ...4-5...
  • Page 17 Making copies Using the MFC as a copier ...8-1 Enter Copy mode...8-1 Making a single copy ...8-1 Making multiple copies ...8-2 Stop copying ...8-2 Using the temporary Copy keys...8-2 Changing the temporary copy settings ...8-3 Enlarging or reducing the image copied ...8-3 Using the Options key ...8-4 Quality ...8-5 Sorting copies using the ADF ...8-5...
  • Page 18 Setting up telephone services... A-1 Distinctive Ring... A-1 What does your telephone company’s ‘Distinctive Ring’ do? ... A-1 What does Brother’s ‘Distinctive Ring’ do?... A-1 Do you have Voice Mail?... A-1 Before you choose the ring pattern to register ... A-2 Registering the Distinctive Ring pattern ...
  • Page 19 Multi-line connections (PBX) ... A-8 If you are installing the MFC to work with a PBX... A-8 Custom features on your phone line... A-8 Appendix B On-screen programming... B-1 Menu table... B-1 Memory storage... B-1 Navigation keys ... B-2 Entering Text ... B-9 Inserting spaces ...

  • Page 20: Introduction

    Introduction Using this Guide Throughout this Guide you will see special symbols alerting you to important warnings, notes and actions. Special fonts identify keys you should press, messages that appear on the LCD, and important points or related topics. Bold Bold typeface identifies specific keys on the MFC’s control panel.

  • Page 21: Choosing A Location

    Choosing a location Place your MFC on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the MFC near a telephone wall jack and a standard, grounded AC power outlet. Choose a location where the temperature remains between 50°F and 90.5°F (10°C and 32.5°C).

  • Page 22: How To Access The Complete User's Guide

    1 - 3 Note If this window does not appear, use ® Windows Explorer to run the setup.exe program from the root directory of the Brother CD-ROM. Click Documentation. Click the documentation you want to read. • Quick Setup Guide: Setup and Software Installation Instructions •...

  • Page 23: To View Documentation (For Macintosh ® )

    To view Documentation ® (For Macintosh ® Turn on your Macintosh . Insert the Brother CD-ROM labeled Macintosh into your CD-ROM drive. The following window will appear. (Mac OS Double-click the Documentation icon. The select Language screen appears, double-click your language.

  • Page 24: Control Panel Overview

    Chapter 1 Control panel overview MFC-7420 and MFC-7820N have similar control keys. One-Touch Keys These 4 keys give you instant access to 8 previously stored numbers. Shift To access One-Touch numbers 5 to 8, hold down Shift as you press the One-Touch key.
  • Page 25 03/01 15:25 Res:Standard Dial Pad Use these keys to dial telephone or fax numbers and as a keyboard for entering information into the MFC. The # key lets you temporarily switch the dialing mode during a telephone call from Pulse to Tone (For Canada only). Start Lets you start sending faxes or making copies.

  • Page 26: Load Document

    Chapter 1 Load document You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass. Using the automatic document feeder (ADF) The ADF can hold up to 35 pages and feeds each sheet individually.

  • Page 27: Using The Scanner Glass

    Using the scanner glass You can use the scanner glass to fax, copy or scan pages of a book or one page at a time. Documents can be up to letter/A4 size (8.5 to 11 in. (215.9 to 297.4 mm)). Note To use the scanner glass, the ADF must be empty.

  • Page 28: About Paper

    Chapter 1 About paper Recommended paper To get the best print quality, we suggest using the following paper. Paper Type Item Plain paper Xerox 4200DP 20 lb Hammermill Laser Paper 24 lb (Xerox Premier 80 g/m (Xerox Business 80 g/m (M-real DATACOPY 80 g/m (IGEPA X-Press 80 g/m Recycled paper...

  • Page 29: Paper Capacity Of The Paper Trays

    CAUTION Do not use the following types of paper or envelopes; they may cause a paper jam and damage your machine. Do not use: • Inkjet paper; • Coated paper, such as vinyl coated paper; • Pre-printed or highly textured paper, or paper with an embossed letterhead; •...

  • Page 30: How To Load Paper

    Chapter 1 How to load paper To load paper or other media in the paper tray Pull the paper tray completely out of the MFC. While pressing the paper guide release lever, slide the adjusters to fit the paper size. Check that the guides are firmly in the slots.

  • Page 31: To Load Paper Or Other Media In The Manual Feed Slot

    To load paper or other media in the manual feed slot You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper. Slide the paper guides to fit the paper size.

  • Page 32: About Fax Machines

    MFC is set to answer after four, Voice Mail will stop your MFC from receiving faxes. If you set Voice Mail and the Brother MFC to answer after the same number of rings, there is no way of knowing which one will answer first.

  • Page 33: Fax Tones And Handshake

    Fax tones and handshake When someone is sending a fax, the fax machine sends fax calling tones (CNG tones). These are quiet, intermittent beeps every 4-seconds. You’ll hear them after you dial and press Start and they will continue for about 60 seconds after dialing.

  • Page 34: Getting Started

    Getting started Initial setup Setting the Date and Time When the MFC is not in use it will display the date and time. If you set up the Station ID the date and time displayed by your MFC will be printed on every fax you send.

  • Page 35: Setting The Station Id

    Setting the Station ID You should store your name or company name and fax number so they print on all fax pages you send. Press Menu/Set, 0, 3. Initial Setup 3.Station ID Enter your fax number (up to 20 digits). Press Menu/Set.

  • Page 36: General Setup

    Chapter 2 General Setup Setting the Mode Timer The MFC has three temporary mode keys on the control panel: Fax, Scan and Copy. You can change the number of seconds or minutes the MFC takes after the last Scan or Copy operation before it returns to Fax mode.

  • Page 37: Setting The Paper Size

    Setting the Paper Size You can use eight sizes of paper for printing copies: Letter, Legal, A4, B5, A5, B6, A6 and Executive and three sizes for printing faxes: Letter, Legal and A4. When you change the size of paper you load in the paper tray, you will need to change the paper size setting at the same time so your MFC can fit an incoming fax or a reduced copy on the page.

  • Page 38: Setting The Beeper Volume

    Chapter 2 Setting the Beeper Volume You can change the beeper volume. The default setting is Med . When the beeper is on, the MFC will beep when you press a key, make a mistake, or after you sent or received a fax.

  • Page 39: Sleep Time

    Sleep Time Setting the Sleep Time reduces power consumption by turning off the fuser inside the MFC while it is idle. You can choose how long the MFC is idle (from 00 to 99 minutes) before it goes into sleep mode. The timer is automatically reset when the MFC receives a Fax or PC data or makes a copy.

  • Page 40: Security

    Chapter 2 Security You can set up your MFC with multiple levels of security using TX Lock (MFC-7420 only), Memory Security (MFC-7820N only) and Setting Lock. TX Lock (MFC-7420 only) TX Lock lets you prevent unauthorized access to the MFC. You will not be able to continue to schedule Delayed Faxes or Polling jobs.

  • Page 41: Turning Tx Lock On

    Turning TX Lock on Press Menu/Set, 1, 8, 1. Security 1.TX Lock Press ▲ or ▼ to select Set TX Lock . Press Menu/Set. Enter the registered four-digit password. Press Menu/Set. The MFC goes offline and the LCD shows TX Lock Mode . Turning TX Lock off Press Menu/Set.

  • Page 42: Setting Up The Password

    ■ If you forget the Memory Security password, please call Brother Customer Service. (See Brother numbers on page i.) Press Menu/Set, 1, 8, 1. Security 1.Mem Security Enter a four-digit number for the password.

  • Page 43: Setting Lock

    ■ If you forget the Setting Lock password, please call Brother Customer Service. (See Brother numbers on page i.) Press Menu/Set, 1, 8, 2. Security 2.Setting Lock Enter a four-digit number for the password.

  • Page 44: Changing The Setting Lock Password

    Chapter 2 Changing the Setting Lock password Press Menu/Set, 1, 8, 2. Press ▲ or ▼ to select Set Password . Press Menu/Set. Enter the registered four-digit password. Press Menu/Set. Enter a four-digit number for the new password. Press Menu/Set. If the LCD shows Verify: , re-enter the new password.

  • Page 45: Setup Send

    Setup Send How to enter Fax mode Before sending faxes or changing fax send or receiving settings, make sure illuminated in green. If it is not, press (Fax) to enter Fax mode. The default setting is Fax mode. How to dial You can dial in any of the following ways.

  • Page 46: Search

    Chapter 3 Search You can search for names you have stored in the One-Touch and Speed-Dial memories. Press Search/Speed Dial and the navigation keys to search. (See Storing One-Touch numbers on page 5-1 and Storing Speed-Dial numbers on page 5-2.) To search numerically To search alphabetically* * To search alphabetically, you can use the...

  • Page 47: How To Fax

    How to Fax Faxing from the ADF If it is not illuminated in green, press (Fax). Put the document face up in the ADF. Dial the fax number. Press Start. The MFC starts scanning the document. Faxing from the scanner glass You can use the scanner glass to fax pages of a book.

  • Page 48: Manual Transmission

    Chapter 3 Manual transmission Manual transmission lets you hear the dialing, ringing and fax-receiving tones while sending a fax. If it is not illuminated in green, press (Fax). Load your document. of the external Pick up the handset phone and listen for a dial tone. —OR—...

  • Page 49: Basic Sending Operations

    Basic sending operations Sending faxes using multiple settings When you send a fax you can choose any combination of these settings: cover page, contrast, resolution, overseas mode, delayed fax timer, polling transmission or real time transmission. If it is not illuminated in green, press (Fax).

  • Page 50: Fax Resolution

    Chapter 3 Fax Resolution After you load the document, you can use Resolution to change the setting temporarily (for this fax only). In Fax mode Resolution and ▲ or ▼ to select the setting you want, and then press Menu/Set. —OR—...

  • Page 51: Real Time Transmission

    Real Time Transmission When you are sending a fax, the MFC will scan the documents into the memory before sending. Then, as soon as the phone line is free, the MFC will start dialing and sending. If the memory is full, the MFC will send the document in real time (even if Real Time TX is set to Off ).

  • Page 52: Checking Job Status

    Chapter 3 Note ■ If you did not use up any of the numbers for Groups, access codes or credit card numbers, you can ‘broadcast’ faxes to as many as 258 different numbers. ■ The available memory will vary depending on the types of jobs in the memory and the number of locations used for broadcasting.

  • Page 53: Canceling A Scheduled Job

    Canceling a scheduled job You can cancel a fax job that is stored and waiting in the memory. Press Menu/Set, 2, 6. 6.Remaining Jobs Any jobs that are waiting will appear on the LCD. If you have more than one job waiting, press ▲...

  • Page 54: Composing Your Own Comments

    Chapter 3 Composing your own comments You can set up two comments of your own. If it is not illuminated in green, press (Fax). Press Menu, 2, 2, 8. Setup Send 8.Coverpage Msg Press ▲ or ▼ to choose 5 or 6 for your own comment.

  • Page 55: Using A Printed Cover Page

    Using a printed cover page If you prefer to use a printed cover page that you can write on, you can print the sample page and attach it to your fax. If it is not illuminated in green, press (Fax). Press Menu/Set, 2, 2, 7.

  • Page 56: Delayed Batch Transmission

    Chapter 3 Delayed Batch Transmission Before sending the delayed faxes, your MFC will help you economize by sorting all the faxes in the memory by destination and scheduled time. All delayed faxes that are scheduled to be sent at the same time to the same fax number will be sent as one fax to save transmission time.

  • Page 57: Setup Receive

    Setup Receive Basic receiving operations Choosing the Receive Mode There are four different Receive Modes for your MFC. You can choose the mode that best suits your needs. How it works The MFC automatically Fax Only answers every call as a fax. (automatic receive) The MFC controls the line Fax/Tel...

  • Page 58: To Select Or Change Your Receive Mode

    Chapter 4 To select or change your Receive Mode Press Menu/Set, 0, 1. Initial Setup 1.Receive Mode Press ▲ or ▼ to select Fax Only , Fax/Tel , External TAD or Manual . Press Menu/Set. Press Stop/Exit. Current Receive Mode Fax : Fax Only F/T : Fax/Tel TAD : External TAD...

  • Page 59: Setting The F/T Ring Time (Fax/Tel Mode Only)

    Setting the F/T Ring Time (Fax/Tel mode only) If you set the Receive Mode to Fax/Tel , you’ll need to decide how long the MFC will signal you with its special pseudo/double-ring when you have a voice call. (If it’s a fax call, the MFC receives the fax.) This pseudo/double-ring happens after the initial ringing from the phone company.

  • Page 60: Printing A Reduced Incoming Fax (Auto Reduction)

    Chapter 4 Printing a reduced incoming fax (Auto Reduction) If you choose On , the MFC automatically reduces an incoming fax to fit on one page of Letter, Legal or A4 size paper. The MFC calculates the reduction ratio by using the page size of the document and your Paper Size setting (Menu/Set, 1, 3).

  • Page 61: Setting The Print Density

    Setting the Print Density You can adjust print density, making your printed pages darker or lighter. If it is not illuminated in green, press (Fax). Press Menu/Set, 2, 1, 6. Setup Receive 6.Print Density Press ▲ to make the print darker. —OR—...

  • Page 62: Quick-Dial Numbers And Dialing Options

    Quick-Dial numbers and dialing options Storing numbers for easy dialing You can set up your MFC to do following types of easy dialing: One-Touch, Speed-Dial and Groups for Broadcasting faxes. When you dial a quick-dial number, the LCD shows the name, if you stored it, or the number. Note If you lose electrical power, the quick-dial numbers that are in the memory will not be...

  • Page 63: Storing Speed-Dial Numbers

    Storing Speed-Dial numbers You can store Speed-Dial numbers, so that when you dial you will only have to press a few keys (Search/Speed Dial, #, the three-digit number, and Start). The MFC can store 200 Speed-Dial numbers. Press Menu/Set, 2, 3, 2. Set Quick-Dial 2.Speed-Dial Use the dial pad to enter a three-digit...

  • Page 64: Setting Up Groups For Broadcasting

    Chapter 5 Setting up Groups for Broadcasting Groups, which can be stored on a One-Touch key or a Speed-Dial location, allow you to send the same fax message to many fax numbers by pressing only a One-Touch key and Start or Search/Speed Dial, #, the three-digit location and Start.

  • Page 65: Dialing Options

    Dialing options Access codes and credit card numbers Sometimes you may want to choose from several long distance carriers when you make a call. Rates may vary depending on the time and destination. To take advantage of low rates, you can store the access codes or long-distance carriers and credit card numbers as One-Touch and Speed-Dial numbers.

  • Page 66: Remote Fax Options

    The MFC-7820N can store faxes up to 4 days if there is a power failure. The faxes stored in the MFC-7420 memory will be deleted. Press Stop/Exit. Programming your pager...

  • Page 67: Setting Fax Storage

    If your pager needs a PIN, enter the PIN, press #, press Redial/Pause, enter your fax number followed by # #. Press Menu/Set. (For example, press: 1 2 3 4 5 # Redial/Pause 1 8 0 0 5 5 5 1 2 1 2 # #) —OR—...

  • Page 68: Turning Off Remote Fax Options

    ■ In the event of a power failure, the MFC-7820N will store your faxes in the memory for up to 4 days; the MFC-7420 memory will be erased. However, if you select Backup Print:On , the MFC will print each fax, so you will have a copy if there is a power failure before it is sent to the PC.

  • Page 69: Setting Your Remote Access Code

    Setting your Remote Access Code The remote access code lets you access the Remote Retrieval features when you are away from your MFC. Before you use the remote access and retrieval features, you have to set up your own code. The default code is inactive code (--- Press Menu/Set, 2, 5, 2.

  • Page 70: Remote Commands

    Chapter 6 Remote commands Follow the commands below to access features when you are away from the MFC. When you call the MFC and enter your Remote Access Code (3 digits followed by short beeps and you must enter a remote command. Remote commands Change the Fax Forwarding, Paging or Fax Storage settings...

  • Page 71: Retrieving Fax Messages

    Retrieving fax messages You can call your MFC from any touch tone phone and have your fax messages sent to a fax machine. Dial your fax number. When your MFC answers, immediately enter your Remote Access Code (3 digits followed by ).

  • Page 72: Printing Reports

    Printing reports Fax settings and activity You need to set up the Transmission Verification Report and Journal Period in the menu table. Press Menu/Set, 2, 4, 1. Report Setting 1.Transmission —OR— Press Menu/Set, 2, 4, 2. Report Setting 2.Journal Period 7 - 1 Customizing the Transmission Verification...

  • Page 73: Setting The Journal Period

    Setting the Journal Period You can set the MFC to print a journal at specific intervals (every 50 faxes, 6, 12 or 24 hours, 2 or 7 days). If you set the interval to Off , you can print the report by following the steps on Printing reports.

  • Page 74: Making Copies

    ‘ Making copies Using the MFC as a copier You can use your MFC as a copier, making up to 99 copies at a time. Enter Copy mode Before making copies, make sure that (Copy) is illuminated in green. If it is not, press (Copy) to enter Copy mode.

  • Page 75: Making Multiple Copies

    Making multiple copies Press (Copy) to illuminate it in green. Load your document. Use the dial pad to enter the number of copies you want (up to 99). Press Start. Note To sort the copies, press Options and ▲ or ▼ to select Stack/Sort .

  • Page 76: Changing The Temporary Copy Settings

    Chapter 8 Changing the temporary copy settings Enlarging or reducing the image copied You can select the following enlargement or reduction ratios. Auto sets the MFC to calculate the reduction ratio that best fits the size of paper. Custom(25-400%) allows you to enter a ratio from 25% to 400%.

  • Page 77: Using The Options Key

    Using the Options key Use the Options key to quickly set the following copy settings temporarily for the next copy. Press Menu Selections select Quality Stack/Sort Contrast Page Layout Note The factory settings are shown in Bold. After you choose your settings by pressing Menu/Set, the LCD shows Set temporarily . Press Start if you have finished choosing settings.

  • Page 78: Quality

    Chapter 8 Quality You can select the copy quality. The default setting is Auto . Suitable for documents that Auto contain both text and photographs. Suitable for documents Text containing only text. Suitable for copying Photo photographs. Press (Copy) to illuminate it in green.

  • Page 79: Making N In 1 Copies

    Making N in 1 copies (Page Layout) You can reduce the amount of copies by using the N in 1 copy feature. This allows you to copy two or four pages onto one page, allowing you to save paper. Note ■...

  • Page 80: Making A Poster

    Chapter 8 When using the scanner glass, place document face down in the direction shown below. 2 in 1 (P) 2 in 1 (L) 4 in 1 (P) 4 in 1 (L) 8 - 7 Making a poster (Page Layout) You can create a poster.

  • Page 81: Changing The Default Copy Settings

    Changing the default copy settings You can save the copy settings you use most often by setting them as default. These settings will remain until you change them again. Quality Press Menu/Set, 3, 1. Copy 1.Quality Press ▲ or ▼ to select Auto , Text or Photo .

  • Page 82: Software And Network Features

    (See Chapter 3 in the Software User’s Guide on the CD-ROM.) ■ Using Remote Setup (See Chapter 4 in the Software User’s Guide on the CD-ROM.) ■ Using Brother PC-FAX software (See Chapter 5 in the Software User’s Guide on the CD-ROM.) ■ Network Scanning* ■...

  • Page 83: Important Information

    If you have questions about what will disable alarm equipment, call your telephone company or a qualified installer. If you are not able to solve a problem with your MFC, call Brother Customer Service. (See Brother numbers on page i.) 10 - 1...

  • Page 84: Federal Communications Commission (Fcc) Declaration Of Conformity (Usa Only)

    Call the dealer or an experienced radio/TV technician for help. Important Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user’s authority to operate the equipment. Important - about the interface cable A shield interface cable should be used to ensure compliance with the limits for a Class B digital device.

  • Page 85: Industry Canada Compliance Statement (Canada Only)

    MFC indicates compliance with the FDA regulations and must be attached to laser products marketed in the United States. Manufactured: BROTHER TECHNOLOGY (SHENZHEN) LTD. NO6 Gold Garden Ind., Nanling Buji, Longgang, Shenzhen, China This product complies with FDA performance standards for laser products except for deviations pursuant to Laser Notice No.

  • Page 86: Important Safety Instructions

    Refer all servicing to a Brother Authorized Service Center. For the location of your nearest Brother Authorized Service Center, please call In USA: 1-800-284-4357 In Canada: 1-877-BROTHER.

  • Page 87: Trademarks

    Caution - To reduce the risk of fire, use only No.26 AWG or larger telecommunication line cord. Important information Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation.

  • Page 88: Troubleshooting And Routine Maintenance

    As with any sophisticated office product, errors may occur. If this happens, your MFC identifies the problem and displays an error message. The most common error messages are shown below. You can correct most problems by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.
  • Page 89 See Turning off the Distinctive Ring on page A-2. See Cleaning the drum unit on page 11-17. (For MFC-7420) When you turn off the MFC’s power switch its memory will be cleared. (To check if faxes are in the MFC’s memory, see Checking if the MFC has faxes in its memory on page 11-5.) If there are faxes, you need to...
  • Page 90 (See Paper jams on page 11-7.) (See Paper jams on page 11-7.) (See Paper jams on page 11-7.) (For MFC-7420) When you turn off the MFC's power switch its memory will be cleared. To check whether the MFC has faxes in its memory see Checking if the MFC has faxes in its memory on page 11-5.
  • Page 91 (See Replacing the toner cartridge (TN-350) on page 11-25.) Order a new toner cartridge now. (For MFC-7420) When you turn off the MFC's power switch its memory will be cleared. To check whether the MFC has faxes in its memory see Checking if the MFC has faxes in its memory on page 11-5.

  • Page 92: Checking If The Mfc Has Faxes In Its Memory

    Make sure you have installed MFL-Pro Suite on your PC, and then turn on PC Fax Receiving on the PC. (For details about PC Fax Receive, see Using Brother PC-FAX software (For ® Windows ) in the Software User’s Guide on the CD-ROM.)

  • Page 93: Document Jams

    Document jams If the document is jammed, follow the steps below. Document is jammed in the top of the ADF unit Take out any paper from the ADF that is not jammed. Open the ADF cover. Pull the jammed document out to the left.

  • Page 94: Paper Jams

    Chapter 11 Paper jams To clear paper jams, please follow the steps in this section. WARNING After you have just used the MFC, some parts inside the MFC are extremely hot. When you open the front cover or back cover of the MFC, never touch the shaded parts shown in the following diagram.

  • Page 95: Paper Is Jammed At Back Of The Mfc

    Close the scanner cover. CAUTION To prevent damage to the MFC caused by static electricity, do not touch the electrodes shown in the following diagram. Put the drum unit and toner cartridge assembly back into the MFC. Close the front cover. Put the paper tray in the MFC.
  • Page 96 Chapter 11 Pull the tab toward you to open the rear chute cover. Pull the jammed paper out of the fuser unit. If the jammed paper cannot be pulled out easily, push down the tab with one hand as you gently pull out the paper with the other hand.

  • Page 97: Paper Is Jammed Inside The Drum Unit And Toner Cartridge Assembly

    Paper is jammed inside the drum unit and toner cartridge assembly Open the front cover. Pull out the drum unit and toner cartridge assembly. Hold down the lock lever on the left and pull the toner cartridge out of the drum unit.

  • Page 98: If You Are Having Difficulty With Your Mfc

    If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the chart below and follow the troubleshooting tips. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. DIFFICULTY...
  • Page 99 However, if you subscribe to Call Waiting or some other custom service and its signal comes through the line while your MFC is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.
  • Page 100 • Check to see if the LCD is showing an error message. (See Error messages on page 11-1.) —OR— • The MFC is online. Click Start and then Printers and Faxes. Select ‘Brother MFC-7420 or MFC-7820N,’ and right-click. Make sure that “Use Printer Offline” is unchecked.
  • Page 101 DIFFICULTY SUGGESTIONS Scanning Difficulties TWAIN errors appear while Make sure the Brother TWAIN driver is selected as the primary source. In scanning. PaperPort Software Difficulties Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software.
  • Page 102 Chapter 11 DIFFICULTY Paper Handling Difficulties The MFC does not load paper. The LCD shows No Paper Fed or Paper Jam. The MFC does not feed paper from the manual feed slot. How can I load envelopes? What paper can I use? How can I clear paper jams? Print Quality Difficulties Printed pages are curled.

  • Page 103: Improving The Print Quality

    Improving the print quality Examples of poor print quality ABCDEFGH CDEF abcdefghijk defg A B C D a b c d e b c d 0 1 2 3 4 Faint ABCDEFGH abcdefghijk A B C D a b c d e 0 1 2 3 4 Gray background Ghost...

  • Page 104: Cleaning The Drum Unit

    Chapter 11 Examples of poor print quality 3.1 in. (78.5 mm) 3.1 in. (78.5 mm) White Spots on black text and graphics at 3.1 in. (78.5 mm) intervals 3.1 in. (78.5 mm) 3.1 in. (78.5 mm) Black Spots at 3.1 in. (78.5 mm) intervals 11 - 17 Recommendation...
  • Page 105 MFC covering the laser scanner window. The fixing unit may be smudged. Call Brother Customer Service at 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada). You may clear the problem by wiping the laser scanner window with a soft cloth.
  • Page 106 Chapter 11 Examples of poor print quality Curl or wave B DEFGH abc efghijk b c d e 1 3 4 Wrinkles or creases 11 - 19 Recommendation Check the paper type and quality. High temperatures and high humidity will cause paper to curl.

  • Page 107: Compatibility

    Compatibility If you are having difficulty sending or receiving a fax due to possible interference on the phone line, we recommend that you adjust the Equalization for compatibility to reduce the modem speed for fax operations. Press Menu/Set, 2, 0, 1. Miscellaneous 1.Compatibility Press ▲...

  • Page 108: Routine Maintenance

    AC cord and printed materials in the original carton as shown below: Note If you are returning your MFC to Brother as part of the Exchange Service, pack only the MFC. Keep all separate parts and printed materials to use with your “Exchange”...

  • Page 109: Cleaning The Scanner Glass

    Wipe the outside of the MFC with a soft cloth to remove dust. Remove anything that is stuck inside the paper tray. Wipe the inside of the paper tray with a soft cloth to remove dust. Re-load the paper and put the paper tray firmly back in the MFC.

  • Page 110: Cleaning The Laser Scanner Window

    Chapter 11 Cleaning the laser scanner window CAUTION ■ Do not use isopropyl alcohol to clean the laser scanner window. ■ Do not touch the laser scanner window with your fingers. Before you clean the inside of the MFC, turn off the MFC’s power switch. Unplug the telephone line cord first, and then unplug the power cord from the AC power outet.

  • Page 111: Cleaning The Corona Wire

    Put the drum unit and toner cartridge assembly back into the MFC. Close the front cover. Plug the MFC’s power cord back into the AC power outlet first, and then plug in the telephone line cord. Turn on the MFC’s power switch. Troubleshooting and routine maintenance Cleaning the corona wire We recommend placing the drum unit and...

  • Page 112: Replacing The Toner Cartridge (Tn-350)

    Chapter 11 Replacing the toner cartridge (TN-350) The toner cartridge can print up to 2,500 pages. When the toner cartridge is running low, the LCD shows Toner Low . Actual page count will vary depending on your average type of document (i.e., standard letter, detailed graphics).
  • Page 113 Troubleshooting and routine maintenance CAUTION ■ Brother strongly recommends that you do not refill the toner cartridge provided with your MFC. We also strongly recommend that you continue to use only Genuine Brother Brand replacement toner cartridges (TN-350).
  • Page 114 Chapter 11 Gently rock the toner cartridge from side to side five or six times to distribute the toner evenly inside the cartridge. Remove the protective cover. Insert the new toner cartridge in the drum unit until it clicks into place. If you put it in properly, the lock lever will lift automatically.

  • Page 115: Replacing The Drum Unit (Dr-350)

    Replacing the drum unit (DR-350) The MFC uses a drum unit to create print images on paper. If the LCD shows Change Drum Soon , the drum unit is near the end of its life and it is time to buy a new one.
  • Page 116 Chapter 11 Hold down the lock lever on the left and pull the toner cartridge out of the drum unit. Note Discard the used drum unit according to local regulations, keeping it separate from domestic waste. Be sure to seal the drum unit tightly so toner powder does not spill out of the unit.

  • Page 117: Machine Information

    Machine Information Checking the Serial Numbers You can view the MFC’s serial number on the LCD. For MFC-7420: Press Menu/Set, 4, 1. For MFC-7820N: Press Menu/Set, 6, 1. Serial No. XXXXXXXXXXX Press Stop/Exit. Checking the Page Counters You can view the MFC’s page counters for copies, printer pages, reports and lists, faxes or a summary total.

  • Page 118: Setting Up Telephone Services

    ■ If you have Voice Mail on your phone line, please read the following carefully. Distinctive Ring Brother uses the term ‘Distinctive Ring’ but different telephone companies have other names for this service such as SmartRing, RingMaster, Teen-Ring, Indent-a-Call or Indent-a-Ring.

  • Page 119: Before You Choose The Ring Pattern To Register

    Before you choose the ring pattern to register You can only register one Distinctive Ring pattern with the MFC. Some ring patterns cannot be registered. The ring patterns below are supported by your Brother machine. Register the one your telephone company gives you. Ring Pattern Rings...

  • Page 120: Caller Id

    Note If you turn off Distinctive Ring, the MFC will stay in Manual receive mode. You will need to set the Receive Mode again. (See To select or change your Receive Mode on page 4-2.) Caller ID Note The Caller ID feature lets you use the Caller ID subscriber service offered by many local telephone companies.

  • Page 121: Advanced Receiving Operations

    Advanced receiving operations Operation from extension telephones If you answer a fax call on an extension telephone, or an external telephone connected to the EXT. jack of the MFC, you can make your MFC take the call by using the Fax Receive Code.

  • Page 122: Connecting An External Device To Your Mfc

    Connecting an external device to your MFC Connecting an external telephone You can connect a separate telephone (or telephone answering device) directly to your MFC as shown in the diagram below. Connect the telephone line cord to the jack labeled EXT. in the left of the MFC. When you are using an external phone, the LCD shows Telephone .

  • Page 123: Connections

    Improper Setup Unless you are using Distinctive Ring, do not connect a TAD elsewhere on the same phone line. When the TAD answers a call, the LCD shows Telephone . Connections The external TAD must be plugged into the back of the MFC, into the jack labeled EXT. Your MFC cannot work properly if you plug the TAD into a wall jack (unless you are using Distinctive Ring).

  • Page 124: Special Line Considerations

    Special line considerations Roll over phone lines A roll over phone system is a group of two or more separate telephone lines that pass incoming calls to each other if they are busy. The calls are usually passed down or “rolled over”...

  • Page 125: Multi-Line Connections (Pbx

    Place the two-line TAD and the two-line telephone next to your MFC. Plug one end of the telephone line cord for your MFC into the L2 jack of the triplex adapter. Plug the other end into the LINE jack on the back of the MFC. Plug one end of the first telephone line cord for your TAD into the L1 jack of the triplex adapter.

  • Page 126: On-Screen Programming

    Temporary settings (such as Contrast, Overseas Mode, and so on) will be lost. You may also have to reset the date and time. Note Your MFC can store the date and time up to 2 hours (MFC-7420) or up to 4 days (MFC-7820N).

  • Page 127: Navigation Keys

    Navigation keys Access the menu Go to the next menu level Accept an option Scroll through the current menu level Go back to the previous menu level or forward to the next menu level Exit the menu You can access the menu mode by pressing Menu/Set.
  • Page 128 Select & Set Main Menu Submenu 1. General 1. Mode Timer Setup 2. Paper Type 3. Paper Size 4. Volume 5. Auto Daylight 6. Ecology 7. LCD Contrast Note The factory settings are shown in Bold. B - 3 Select & Set Menu Selections Options —...
  • Page 129 1. Setup Receive (In Fax mode only) Note The factory settings are shown in Bold. Select & Set Menu Selections Options 1. TX Lock (MFC-7420 only) 1. Mem Security (MFC-7820N only) 2. Setting Lock 1. Ring Delay 2. F/T Ring...
  • Page 130 Select & Set Main Menu Submenu 2. Fax 2. Setup Send (Continued) (In Fax mode only) 3. Set Quick-Dial Note The factory settings are shown in Bold. B - 5 Select & Set Menu Selections Options 1. Contrast Auto Light Dark 2.
  • Page 131 Paging (Backup Print) Fax Storage PC Fax Receive 2. Remote Access — 3. Print Fax — — Normal Basic (For MFC-7420) 1. Compatibility High Normal (For MFC-7820N) Basic 2. Distinctive Set (On) 3. Caller ID Display# Print Report Appendix B...
  • Page 132 Select & Set Main Menu Submenu 3. Copy 1. Quality 2. Contrast 4. Printer 1. Emulation (MFC-7820N only) 2. Print Options 3. Reset Printer 5. LAN 1. Setup TCP/IP (MFC-7820N only) Note The factory settings are shown in Bold. B - 7 Select &...
  • Page 133 1. Setup TCP/IP (MFC-7820N (Continued) only) (Continued) 2. Setup Misc. 0. Factory Reset 4. Machine 1. Serial No. Info. (MFC-7420) 2. Page Counter 6. Machine Info. (MFC-7820N) 3. Drum Life 0. Initial 1. Receive Mode Setup 2. Date/Time 3. Station ID 4.

  • Page 134: Entering Text

    Entering Text When you are setting certain menu selections, such as the Station ID, you may need to type text into the MFC. Most number keys have three or four letters printed on keys. The keys for 0, # and printed letters because they are used for special characters.

  • Page 135: Glossary

    Sends your fax at a specified time later that day. Distinctive Ring A subscriber service purchased from the telephone company that gives you another phone number on an existing phone line. The Brother MFC uses the new number to simulate a dedicated fax line. G - 1...
  • Page 136 A telephone that is plugged into the EXT jack of your MFC. F/T Ring Time The length of time that the Brother MFC rings (when the Receive Mode setting is Fax/Tel) to notify you to pick up a voice call that it answered.
  • Page 137 One-Touch Keys on the MFC’s control panel where you can store numbers for easy dialing. You can store a second number on each key if you press Shift and the One-Touch key together. Out of Paper Reception Receives faxes into the MFC’s memory when the MFC is out of paper.
  • Page 138 Super Fine resolution 203 x 392 dpi. Best for very small print and line art. TAD (telephone answering device) You can connect an external device or answering machine to the EXT. of your MFC. Telephone Answer Code (for Fax/Tel mode only) When the MFC answers a voice call, it pseudo/double-rings.

  • Page 139: Specifications

    Printer Type Print Method LCD (Liquid Crystal Display) Power Source Power Consumption Dimensions 16 MB (MFC-7420) 32 MB (MFC-7820N) Up to 35 pages 250 Sheets (20 lb (80 g/m Laser Electrophotography by semiconductor laser beam scanning 16 characters × 2 lines...

  • Page 140: Print Media

    For transparency or label, we recommend removing printed pages from the output paper tray immediately after they exit the MFC to avoid the possibility of smudging. S - 2 Without Drum/Toner Unit: 20.81 lb (9.45 kg) (MFC-7420) 20.93 lb (9.5 kg) (MFC-7820N) Operating: 53 dB A or less...

  • Page 141: Copy

    Copy Color/Monochrome Document Size Multiple Copies Reduce/Enlarge Resolution Monochrome ADF Width: 5.8 to 8.5 in. (147.3 to 215.9 mm) ADF Height: 5.8 to 14 in. (147.3 to 356 mm) Scanner Glass Width: Max. 8.5 in. (215.9 mm) Scanner Glass Height: Max. 11.7 in. (297 mm) Stacks or Sorts up to 99 pages 25% to 400% (in increments of 1%) 600 x 300 dpi...

  • Page 142: Fax

    Memory Transmission Out of Paper Reception “Pages” refers to the “Brother Standard Chart No. 1” (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice. "Pages" refers to the "ITU-T Test Chart #1" (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice.

  • Page 143: Scanner

    Up to 600 × 2400 dpi (optical) * Maximum 1200 x 1200 dpi scanning with Windows can be selected by using the Brother scanner utility) ADF Width: 5.8 to 8.5 in. (147.3 to 215.9 mm) ADF Height: 5.8 to 14 in. (147.3 to 356 mm) Scanner Glass Width: Max.

  • Page 144: Interfaces

    Interfaces Interface Parallel LAN cable (MFC-7820N only) (Cables are not included.) Note Your MFC has a USB 2.0 Full-speed interface. This interface is compatible with USB 2.0 Hi-Speed; however, the maximum data transfer rate will be 12 Mbits/s. The MFC can also be connected to a computer that has a USB 1.1 interface.

  • Page 145: Computer Requirements

    X 10.2.4 or greater NOTE: All registered trademarks referenced herein are the property of their respective companies. For the latest drivers, go to the Brother Solutions Center at http://solutions.brother.com/ Maximum 1200 x 1200 dpi scanning with Windows the Brother Utility.) Dedicated “Scan”...

  • Page 146: Consumable Items

    Consumable items Toner Cartridge Life (TN-350) Note Toner life expectancy will vary depending upon the type of average print job. Drum Unit Life Expectancy (DR-350) Note There are many factors that determine the actual drum life, such as temperature, humidity, type of paper, toner you use and number of pages per print job.

  • Page 147: Network (Lan) (Mfc-7820N Only

    Note You can assign the Scan key to only one networked computer. You can connect your MFC to a network for Network Printing, Network Scanning and PC Fax Send. Also included is the Brother BRAdmin Professional Network Management software. ®...

  • Page 148: Optional External Print Server (Nc-2100P

    Optional External Print Server (NC-2100p) NC-2100p External Print Server (Optional) Support for Protocols S - 10 Connecting the optional External Print Server (NC-2100p) to the Parallel port of your MFC will allow you to print over a wired Ethernet network. ®...

  • Page 149: Index

    ... 3-3 Broadcasting ... 3-7 setting up Groups for ... 5-3 Brother accessories and supplies ...ii Brother numbers ... i Customer Service ... i fax back system ...ii Frequently asked questions (FAQs) ... i product support ... i Warranties ...iii, iv, vi Caller ID ...A-3...
  • Page 150 Drum unit cleaning ...11-17, 11-24 replacing ... 11-28 Dual Access ... 3-6 Easy Receive ... 4-3 ECM ... 1-14 ECM (Error Correction Mode) ... 1-14 Equalization ... 11-20 Error messages on LCD ... 11-1 Comm. Error ... 11-1 No Paper Fed ... 11-3 Not Registered ...
  • Page 151 LCD (liquid crystal display) ... B-1, B-2 Help List ... 7-2 Macintosh® See Software User’s Guide on the CD-ROM. Maintenance, routine ... 11-21 Manual dialing ... 3-1 receive ... 4-1 Memory Security ... 2-8 Memory Storage ...B-1 Menu Selection Table ...B-1 Mode, entering Copy ...
  • Page 152 Receive Mode ... 4-1 External TAD ... 4-1 Fax Only ... 4-1 Fax/Tel ... 4-1 Manual ... 4-1 Redial/Pause ... 3-2 Reducing copies ... 8-3 incoming faxes ... 4-4 Remote Retrieval ... 6-4 access code ... 6-4 commands ... 6-5 getting your faxes ...

  • Page 153: Remote Retrieval Access Card

    Remote Retrieval Access card If you plan to receive fax messages while away from your MFC, carrying the Remote Retrieval Access Card printed below will serve as a convenient reminder of the retrieval procedures. Simply cut out the card and fold it to fit your wallet or organizer. Keeping it handy will help you derive the full benefit of your MFC’s Paging, Fax Forwarding and Remote Retrieval features.
  • Page 154 Fold Fold R - 2...
  • Page 155 EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) NOTICE This product meets the applicable Industry Canada technical specifications. NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
  • Page 156 Brother International Corporation 100 Somerset Corporate Boulevard P.O. Box 6911 Bridgewater, NJ 08807–0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com These machines are made for use in the USA and Canada only. We cannot recommend...

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