Brother MFC-7420 User Manual
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Brother MFC-7420 User Manual

Brother mfc-7420: users guide
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USER'S GUIDE
MFC-7420
MFC-7820N
Version A

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Summary of Contents for Brother MFC-7420

  • Page 1 USER’S GUIDE MFC-7420 MFC-7820N Version A...
  • Page 2 Place of Purchase: * The serial number can be displayed on the LCD screen (Menu/Set, 4, 1) for MFC-7420 or (Menu/Set, 6, 1) for MFC-7820N. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

  • Page 3: Compilation And Publication Notice

    THE APPROPRIATE CONNECTOR. APPROVAL INFORMATION Brother advises that this product may not function correctly in a country other than where it was originally purchased, and does not offer any warranty in the event that this product is used on public telecommunication lines in another country.

  • Page 4: Safety Precautions

    Note (For MFC-7420) If there are faxes in the machine’s memory, you need to print them or save them before you turn off the power and unplug the machine. (To print the faxes in memory, see Printing a fax from the memory on page 4-4. To save the faxes in memory, see Forwarding faxes to another fax machine on page 11-5 or Transferring faxes to your PC on page 11-5.)
  • Page 5 WARNING After you use the machine, some internal parts are extremely HOT! To prevent injuries, be careful not to put your fingers in the areas shown in the illustration. The fuser unit is marked with a caution label. Please do not remove or damage the label.
  • Page 6 WARNING ■ When you move the machine, grasp the side hand holds that are under the scanner. DO NOT carry the machine by holding it at the bottom. ■ Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been disconnected at the wall socket.

  • Page 7: Quick Reference Guide

    Quick Reference Guide Sending Faxes Automatic Transmission using the ADF If it is not illuminated in green, press (Fax). Load your document. Enter the fax number using One-Touch, Speed-Dial, Search or the dial pad. Press Start. Storing numbers Storing One-Touch Dial numbers Press Menu/Set, 2, 3, 1.
  • Page 8 Using Search If it is not illuminated in green, press (Fax). Load your document. Press Search/Speed Dial, and then enter the first letter of the name you’re looking for. Press to search the memory. Press Start. Making copies Single copy Press (Copy) to illuminate it in green.

  • Page 9: Table Of Contents

    Turning on Automatic Daylight Savings Time...2-5 Toner Save ...2-5 Sleep Time ...2-6 Setting the LCD Contrast...2-6 Security...2-6 TX Lock (MFC-7420 only) ...2-6 Setting up the password...2-7 Changing the TX Lock password...2-7 Turning TX Lock on ...2-7 Turning TX Lock off ...2-7 ®...
  • Page 10 Memory Security (MFC-7820N only) ...2-8 Setting up the password ...2-8 Changing the Memory Security password...2-8 Turning Memory Security on ...2-9 Turning Memory Security off ...2-9 Setting Lock ...2-9 Setting up the password ...2-9 Changing the Setting Lock password ...2-10 Turning Setting Lock on...2-10 Turning Setting Lock off...2-10 Setup Send How to enter Fax mode ...3-1...
  • Page 11 Setup Receive Basic receiving operations...4-1 Choosing the Receive Mode ...4-1 To select or change your Receive Mode ...4-2 Setting the Ring Delay ...4-2 Setting the F/T Ring Time (Fax/Tel mode only)...4-3 Fax Detect ...4-3 Printing a reduced incoming fax (Auto Reduction) ...4-4 Advanced receiving operations...4-4 Printing a fax from the memory ...4-4 Setting the Print Density ...4-4...
  • Page 12 Printing reports Fax settings and activity ...7-1 Customizing the Transmission Verification Report ...7-1 Setting the Journal Period ...7-2 Printing reports ...7-2 How to print a report ...7-2 Making copies Using the machine as a copier ...8-1 Enter Copy mode...8-1 Making a single copy ...8-1 Making multiple copies ...8-2 Stop copying ...8-2 Using the temporary Copy keys...8-2...
  • Page 13 Troubleshooting and routine maintenance Troubleshooting...11-1 Error messages ...11-1 Checking if the machine has faxes in its memory ...11-5 Forwarding faxes to another fax machine ...11-5 Transferring faxes to your PC...11-5 Document jams...11-6 Document is jammed in the top of the ADF unit ...11-6 Document is jammed inside the ADF unit ...11-6 Paper jams ...11-7 Paper is jammed inside the machine...11-7...
  • Page 14 How to Turn FaxAbility OFF or ON... A-5 Caller ID (Caller IDentification) ... A-5 Advantages of Caller ID... A-5 How Does the Caller ID Work?... A-6 The Caller ID Appears on the Display When Your Telephone Rings ... A-6 Viewing Caller ID List ... A-6 Printing Caller ID List...
  • Page 15 Network (LAN) (MFC-7820N only)... S-9 Optional External Wireless Print/Scan Server (NC-2200w)... S-9 Optional External Print Server (NC-2100p) ... S-10 Index Remote Retrieval Access card xiii...

  • Page 16: Introduction

    Introduction Using this Guide Throughout this Guide you will see special symbols alerting you to important warnings, notes and actions. Special fonts identify keys you should press, messages that appear on the LCD, and important points or related topics. Bold Bold typeface identifies specific keys on the machine’s control panel.

  • Page 17: Choosing A Location

    Choosing a location Place your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a telephone socket and a standard, grounded electrical socket. Choose a location where the temperature remains between 10°C and 32.5°C. CAUTION ■...

  • Page 18: How To Access The Complete User's Guide

    User’s Guide located in the ‘Documentation’ section of the CD-ROM. Note Network is available for MFC-7420 with an optional Print or Print/Scan server. (See Optional External Wireless Print/Scan Server (NC-2200w) on page S-9 and Optional External Print Server (NC-2100p) on page S-10.)

  • Page 19: To View Documentation (For Macintosh ® )

    To view Documentation ® (For Macintosh ® Turn on your Macintosh . Insert the Brother CD-ROM labelled Macintosh into your CD-ROM drive. The following window will appear. (Mac OS Double-click the Documentation icon. The select Language screen appears, double-click your language.

  • Page 20: Control Panel Overview

    Chapter 1 Control panel overview MFC-7420 and MFC-7820N have similar control keys. One-Touch Keys These 4 keys give you instant access to 8 previously stored numbers. Shift To access One-Touch numbers 5 to 8, hold down Shift as you press the One-Touch key.
  • Page 21 Dial Pad Use these keys to dial telephone or fax numbers and as a keyboard for entering information into the machine. The # key lets you temporarily switch the dialling mode during a telephone call from Pulse to Tone (not available in New Zealand).

  • Page 22: Load Document

    Chapter 1 Load document You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass. Using the automatic document feeder (ADF) The ADF can hold up to 35 pages and feeds each sheet individually.

  • Page 23: Using The Scanner Glass

    Using the scanner glass You can use the scanner glass to fax, copy or scan pages of a book or one page at a time. Documents can be up to 215.9 mm wide and 297 mm long. Note To use the scanner glass, the ADF must be empty.

  • Page 24: About Paper

    Chapter 1 About paper Recommended paper To get the best print quality, we suggest using the following paper. Paper Type Item Plain paper Xerox Premier 80 gsm Xerox Business 80 gsm M-real DATACOPY 80 gsm IGEPA X-Press 80 gsm Recycled paper Xerox Recycled Supreme Transparency 3M CG 3300...

  • Page 25: Paper Capacity Of The Paper Trays

    CAUTION Do not use the following types of paper or envelopes; they may cause a paper jam and damage your machine. Do not use: • Inkjet paper; • Coated paper, such as vinyl coated paper; • Pre-printed or highly textured paper, or paper with an embossed letterhead; •...

  • Page 26: How To Load Paper

    Chapter 1 How to load paper To load paper or other media in the paper tray Pull the paper tray completely out of the machine. While pressing the paper guide release lever, slide the adjusters to fit the paper size. Check that the guides are firmly in the slots.

  • Page 27: To Load Envelopes

    To load envelopes ■ Use envelopes that weigh from 75-95 gsm. ■ Some envelopes require margin settings in the application. Make sure you do a test print first. Note How to load envelopes Before loading, press the corners and sides of the envelopes to make them as flat as possible.

  • Page 28: About Fax Machines

    Chapter 1 Note When you put paper in the manual feed slot, please remember the following: ■ The side to be printed on must be face up. ■ Put the leading edge (top of the paper) in first and push it gently into the slot. ■...

  • Page 29: Ecm (Error Correction Mode)

    Introduction ECM (Error Correction Mode) The Error Correction Mode (ECM) is a way for the machine to check a fax transmission while it is in progress. If the machine detects errors during fax transmission, it resends the pages of the fax that had an error. ECM transmissions are only possible between fax machines that both have this feature.

  • Page 30: Getting Started

    No other settings will be affected. Note Your machine can store the date and time up to 2 hours (for MFC-7420) or 4 days (for MFC-7820N) if there is a power failure. Press Menu/Set, 0, 2. Initial Setup 2.Date/Time...

  • Page 31: Setting The Station Id

    Setting the Station ID You should store your name or company name and fax number so they print on all fax pages you send. It is important that you enter the fax number in the internationally standardised format, i.e. in accordance with the following strict sequence: ■...

  • Page 32: General Setup

    Chapter 2 General Setup Setting the Mode Timer The machine has three temporary mode keys on the control panel: Fax, Scan and Copy. You can change the number of seconds or minutes the machine takes after the last Scan or Copy operation before it returns to Fax mode.

  • Page 33: Setting The Paper Size

    Setting the Paper Size You can use seven sizes of paper for printing copies: Letter, Legal, A4, B5, A5, B6, A6 and Executive and two sizes for printing faxes: Letter and A4. When you change the size of paper you load in the paper tray, you will need to change the paper size setting at the same time so your machine can fit an incoming fax or a reduced copy on the page.

  • Page 34: Setting The Beeper Volume

    Chapter 2 Setting the Beeper Volume You can change the beeper volume. The default setting is Med . When the beeper is on, the machine will beep when you press a key, make a mistake, or after you sent or received a fax.

  • Page 35: Sleep Time

    Press Menu/Set. Press Stop/Exit. Getting started Security You can set up your machine with multiple levels of security using TX Lock (MFC-7420 only), Memory Security (MFC-7820N only) and Setting Lock. TX Lock (MFC-7420 only) TX Lock lets you prevent unauthorized access to the machine.

  • Page 36: Setting Up The Password

    If you have already set the password, you will not need to set it, again. ■ If you forget the TX Lock password, please call your Brother dealer for service. Press Menu/Set, 1, 8, 1. Security 1.TX Lock Enter a four-digit number for the password.

  • Page 37: Memory Security (Mfc-7820N Only)

    ■ If you have already set the password, you will not need to set it, again. ■ If you forget the Memory Security password, please call your Brother dealer for service. Press Menu/Set, 1, 8, 1. Security 1.Mem Security Enter a four-digit number for the password.

  • Page 38: Turning Memory Security On

    If you have already set the password, you will not need to set it, again. ■ If you forget the Setting Lock password, please call your Brother dealer for service. Press Menu/Set, 1, 8, 2. Security 2.Setting Lock Enter a four-digit number for the password.

  • Page 39: Changing The Setting Lock Password

    Changing the Setting Lock password Press Menu/Set, 1, 8, 2. Press ▲ or ▼ to select Set Password . Press Menu/Set. Enter the registered four-digit password. Press Menu/Set. Enter a four-digit number for the new password. Press Menu/Set. If the LCD shows Verify , re-enter the new password.

  • Page 40: Setup Send

    Setup Send How to enter Fax mode Before sending faxes or changing fax send or receiving settings, make sure illuminated in green. If it is not, press (Fax) to enter Fax mode. The default setting is Fax mode. How to dial You can dial in any of the following ways.

  • Page 41: Search

    Search You can search for names you have stored in the One-Touch and Speed-Dial memories. Press Search/Speed Dial and the navigation keys to search. (See Storing One-Touch numbers on page 5-1 and Storing Speed-Dial numbers on page 5-2.) To search numerically To search alphabetically * To search alphabetically, you can use the dial pad to enter the first letter of the name...

  • Page 42: How To Fax

    Chapter 3 How to Fax Faxing from the ADF If it is not illuminated in green, press (Fax). Put the document face up in the ADF. Dial the fax number. Press Start. The machine starts scanning the document. Faxing from the scanner glass You can use the scanner glass to fax pages of a book.

  • Page 43: Automatic Transmission

    Automatic transmission This is the easiest way to send a fax. Do not pick up the handset of the external phone. Press Start immediately after dialling. (For an example of automatic faxing, follow the steps in Faxing from the ADF on page 3-3.) Manual transmission (with an external telephone only)

  • Page 44: Basic Sending Operations

    Chapter 3 Basic sending operations Sending faxes using multiple settings When you send a fax you can choose any combination of these settings: cover page, contrast, resolution, overseas mode, delayed fax timer, polling transmission or real time transmission. If it is not illuminated in green, press (Fax).

  • Page 45: Fax Resolution

    Fax Resolution After you load the document, you can use Resolution to change the setting temporarily (for this fax only). In Fax mode Resolution and ▲ or ▼ to select the setting you want, and then press Menu/Set. —OR— You can change the default setting: If it is not illuminated in green, press (Fax).

  • Page 46: Real Time Transmission

    Chapter 3 Real Time Transmission When you are sending a fax, the machine will scan the documents into the memory before sending. Then, as soon as the phone line is free, the machine will start dialling and sending. If the memory is full, the machine will send the document in real time (even if Real Time TX is set to Off ).

  • Page 47: Checking Job Status

    Note ■ If you did not use up any of the numbers for Groups, access codes or credit card numbers, you can ‘broadcast’ faxes to as many as 258 different numbers. ■ The available memory will vary depending on the types of jobs in the memory and the number of locations used for broadcasting.

  • Page 48: Advanced Sending Operations

    Chapter 3 Advanced sending operations Composing the electronic Cover Page The Cover Page is sent to the receiving party’s machine. Your Cover Page includes the name stored in the One-Touch or Speed-Dial memory. If you are dialling manually, the name is left blank. The Cover Page shows your Station ID and the number of pages you’re sending.

  • Page 49: Cover Page For The Next Fax Only

    Cover page for the next fax only If you have not yet set your Station ID this feature will not work. Make sure you have programmed the Station ID before continuing. (See Setting the Station ID on page 2-2.) If you only want to send a Cover Page with a particular fax, your machine will ask you to enter the number of pages you are sending so it can be printed on the Cover...

  • Page 50: Using A Printed Cover Page

    Chapter 3 Using a printed cover page If you prefer to use a printed cover page that you can write on, you can print the sample page and attach it to your fax. If it is not illuminated in green, press (Fax).

  • Page 51: Delayed Fax

    Delayed Fax During the day you can store up to 50 faxes in the memory to be sent within 24 hours. These faxes will be sent at the time of day you enter in Step 4. If it is not illuminated in green, press (Fax).

  • Page 52: Setup For Polled Transmit (Standard)

    Cancelling a Job menu setting. (See Cancelling a scheduled job on page 3-8.) ■ You can use Secure Polling only with another Brother fax machine.

  • Page 53: Setup Receive

    Setup Receive Basic receiving operations Choosing the Receive Mode There are four different Receive Modes for your machine. You can choose the mode that best suits your needs. How it works The machine automatically Fax Only answers every call as a fax. (automatic receive) The machine controls the Fax/Tel...

  • Page 54: To Select Or Change Your Receive Mode

    Chapter 4 To select or change your Receive Mode Press Menu/Set, 0, 1. Initial Setup 1.Receive Mode Press ▲ or ▼ to select Fax Only , Fax/Tel , External TAD or Manual . Press Menu/Set. Press Stop/Exit. Current Receive Mode Fax : Fax Only F/T : Fax/Tel TAD : External TAD...

  • Page 55: Setting The F/T Ring Time (Fax/Tel Mode Only)

    Setting the F/T Ring Time (Fax/Tel mode only) If you set the Receive Mode to Fax/Tel , you’ll need to decide how long the machine will signal you with its special pseudo/double-ring when you have a voice call. (If it’s a fax call, the machine receives the fax.) This pseudo/double-ring happens after the initial ringing from the phone company.

  • Page 56: Printing A Reduced Incoming Fax (Auto Reduction)

    Chapter 4 Printing a reduced incoming fax (Auto Reduction) If you choose On , the machine automatically reduces an incoming fax to fit on one page of Letter or A4 size paper. The machine calculates the reduction ratio by using the page size of the document and your Paper Size setting (Menu/Set, 1, 3).

  • Page 57: Reception Into Memory

    Reception into memory As soon as the paper tray becomes empty during fax reception, the screen will display No Paper Fed ; please put some paper in the paper tray. (See How to load paper on page 1-11.) If Memory Receive is On at this time... The current fax reception will continue, with the remaining page(s) being stored in memory, subject to available memory.

  • Page 58: Secure Polling

    Enter the fax number you are polling. Press Start. Note You can use Secure Polling only with another Brother fax machine. Anyone who polls to receive a fax must enter the polling secure code. 4 - 6 Setup for Polling Receive (Timer) You can set the machine to begin Polling Receive at a later time.

  • Page 59: Sequential Polling

    Sequential Polling The machine can request documents from several fax machines in a single operation. You just specify several destinations in Step 5. Afterwards, a Sequential Polling Report will be printed. If it is not illuminated in green, press (Fax). Press Menu/Set, 2, 1, 8.

  • Page 60: Quick-Dial Numbers And Dialling Options

    Quick-Dial numbers and dialling options Storing numbers for easy dialling You can set up your machine to do following types of easy dialling: One-Touch, Speed-Dial and Groups for Broadcasting faxes. When you dial a quick-dial number, the LCD shows the name, if you stored it, or the number.

  • Page 61: Storing Speed-Dial Numbers

    Storing Speed-Dial numbers You can store Speed-Dial numbers, so that when you dial you will only have to press a few keys (Search/Speed Dial, #, the three-digit number, and Start). The machine can store 200 Speed-Dial numbers. Press Menu/Set, 2, 3, 2. Set Quick-Dial 2.Speed-Dial Use the dial pad to enter a three-digit...

  • Page 62: Setting Up Groups For Broadcasting

    Chapter 5 Setting up Groups for Broadcasting Groups, which can be stored on a One-Touch key or a Speed-Dial location, allow you to send the same fax message to many fax numbers by pressing only a One-Touch key and Start or Search/Speed Dial, #, the three-digit location and Start.

  • Page 63: Dialling Options

    Dialling options Access codes and credit card numbers Sometimes you may want to choose from several long distance carriers when you make a call. Rates may vary depending on the time and destination. To take advantage of low rates, you can store the access codes or long-distance carriers and credit card numbers as One-Touch and Speed-Dial numbers.

  • Page 64: Remote Fax Options

    The MFC-7820N can store faxes up to 4 days if there is a power failure. The faxes stored in the MFC-7420 memory will be deleted. Press Stop/Exit. Setting Fax Storage If you select Fax Storage, your machine stores the received fax in the memory.

  • Page 65: Setting Pc Fax Receive

    ■ In the event of a power failure, the MFC-7820N will store your faxes in the memory for up to 4 days; the MFC-7420 memory will be erased. However, if you select Backup Print:On , the machine will print the fax, so you will have a copy if there is a power failure before it is sent to the PC.

  • Page 66: Turning Off Remote Fax Options

    Chapter 6 Turning off Remote Fax Options Press Menu/Set, 2, 5, 1. Remote Fax Opt 1.Forward/Store Press ▲ or ▼ to select Off . Press Menu/Set. Press Stop/Exit. Note If you set the remote fax options to Off and received faxes are left in your machine’s memory, further LCD messages appear after Step 3.

  • Page 67: Setting Your Remote Access Code

    Setting your Remote Access Code The remote access code lets you access the Remote Retrieval features when you are away from your machine. Before you use the remote access and retrieval features, you have to set up your own code. The default code is inactive code (--- Press Menu/Set, 2, 5, 2.

  • Page 68: Remote Commands

    Chapter 6 Remote commands Follow the commands below to access features when you are away from the machine. When you call the machine and enter your Remote Access Code (3 digits followed by give two short beeps and you must enter a remote command. Remote commands Change the Fax Forwarding or Fax Storage settings...

  • Page 69: Retrieving Fax Messages

    Retrieving fax messages You can call your machine from any touch tone phone and have your fax messages sent to a fax machine. Dial your fax number. When your machine answers, immediately enter your Remote Access Code (3 digits followed by hear one long beep, you have messages.

  • Page 70: Printing Reports

    Printing reports Fax settings and activity You need to set up the Transmission Verification Report and Journal Period in the menu table. Press Menu/Set, 2, 4, 1. Report Setting 1.Transmission —OR— Press Menu/Set, 2, 4, 2. Report Setting 2.Journal Period 7 - 1 Customizing the Transmission Verification...

  • Page 71: Setting The Journal Period

    (MFC-7820N only) Lists your Network settings. 7.Order Form You can print an accessories order form to fill out and send to your Brother dealer. How to print a report Press Reports. Press ▲ or ▼ to select the report you want.

  • Page 72: Making Copies

    ‘ Making copies Using the machine as a copier You can use your machine as a copier, making up to 99 copies at a time. Enter Copy mode Before making copies, make sure that (Copy) is illuminated in green. If it is not, press (Copy) to enter Copy mode.

  • Page 73: Making Multiple Copies

    Making multiple copies Press (Copy) to illuminate it in green. Load your document. Use the dial pad to enter the number of copies you want (up to 99). Press Start. Note To sort the copies, press Options and ▲ or ▼ to select Stack/Sort .

  • Page 74: Enlarging Or Reducing The Image Copied

    Chapter 8 Enlarging or reducing the image copied You can select the following enlargement or reduction ratios. Auto * sets the machine to calculate the reduction ratio that best fits the size of paper. Custom(25-400%) allows you to enter a ratio from 25% to 400%.

  • Page 75: Changing The Temporary Copy Settings

    Changing the temporary copy settings Use the Options key to quickly set the following copy settings temporarily for the next copy. Press Menu Selections select Quality Stack/Sort Contrast Page Layout Note The factory settings are shown in Bold. After you choose your settings by pressing Menu/Set, the LCD shows Set temporarily . Press Start if you have finished choosing settings.

  • Page 76: Quality

    Chapter 8 Quality You can select the copy quality. The default setting is Auto . Suitable for documents that Auto contain both text and photographs. Suitable for documents Text containing only text. Suitable for copying Photo photographs. Press (Copy) to illuminate it in green.

  • Page 77: Making N In 1 Copies

    Making N in 1 copies (Page Layout) You can reduce the amount of copies by using the N in 1 copy feature. This allows you to copy two or four pages onto one page, allowing you to save paper. Note ■...

  • Page 78: Making A Poster

    Chapter 8 When using the scanner glass, place document face down in the direction shown below. 2 in 1 (P) 2 in 1 (L) 4 in 1 (P) 4 in 1 (L) 8 - 7 Making a poster (Page Layout) You can create a poster.

  • Page 79: Changing The Default Copy Settings

    Changing the default copy settings You can save the copy settings you use most often by setting them as default. These settings will remain until you change them again. Quality Press Menu/Set, 3, 1. Copy 1.Quality Press ▲ or ▼ to select Auto , Text or Photo .

  • Page 80: Legal Limitations

    Chapter 8 Legal limitations Any reproductions of certain documents are illegal and may result in either criminal or civil liability. This memorandum is intended to be a guide rather than a complete listing of every possible prohibition. In case of doubt, we suggest that you check with relevant authorities as to any particular questionable documents.

  • Page 81: Software And Network Features

    ■ Network Printing* (See the Network User’s Guide/Software User’s Guide on the CD-ROM.) Note See also How to access the complete User’s Guide on page 1-3. * For MFC-7420 (Optional NC-2200w External Wireless Print/Scan Server required) ® 9 - 1...

  • Page 82: Important Information

    The purpose of the International E Program is to promote the development and popularization of energy-efficient office equipment. ® As an E Partner, Brother Industries, NERGY Ltd. has determined that this product meets the ® guidelines for energy efficiency. NERGY...

  • Page 83: Important Information For Australia

    The purpose of the International E Program is to promote the development and popularization of energy-efficient office equipment. ® As an E Partner, Brother Industries, NERGY Ltd. has determined that this product meets the ® guidelines for energy efficiency. NERGY Important safety instructions Read all of these instructions.

  • Page 84: Important Information For New Zealand

    Chapter 10 Do not place anything in front of the machine that will block received faxes. Do not place anything in the path of received faxes. Do not touch a document during printing. Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in a risk of fire or electric...
  • Page 85 This equipment should not be used under any circumstances which may constitute a nuisance to other Telecom customers. Not all telephones will respond to incoming ringing when connected to the extension socket. The answer delay setting of this equipment shall not be set to less than the default setting as this will destroy Caller ID information.

  • Page 86: Important-For Your Safety

    Chapter 10 Where it is necessary to dial prefix digits, such as a Caller Display override code (“0196” or “0197”), this unit will have to be used in conjunction with an associated tone signalling (DTMF) telephone. Note that some telephones are not compatible with this unit and dialling errors may result if the two devices are used together in other than quiet conditions.
  • Page 87 This equipment may not be used on coin service lines provided by the telephone company or connected to party lines. Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages.

  • Page 88: Trademarks

    Chapter 10 Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation. © 2004-2005 Brother Industries, Ltd. All rights reserved.

  • Page 89: Troubleshooting And Routine Maintenance

    As with any sophisticated office product, errors may occur. If this happens, your machine identifies the problem and displays an error message. The most common error messages are shown below. You can correct most problems by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.
  • Page 90 No cartridge properly. 11 - 2 ACTION (For MFC-7420) When you turn off the machine’s power switch its memory will be cleared. (To check if faxes are in the machine’s memory, see Checking if the machine has faxes in its memory on page 11-5.) If there are faxes, you need to save them before following the suggestions below.
  • Page 91 (See Paper jams on page 11-7.) (See Paper jams on page 11-7.) (See Paper jams on page 11-7.) (For MFC-7420) When you turn off the machine's power switch its memory will be cleared. To check whether the machine has faxes in its memory see Checking if the machine has faxes in its memory on page 11-5.
  • Page 92 Replacing the toner cartridge TN-2025 on page 11-25.) Order a new toner cartridge now. (For MFC-7420) When you turn off the machine's power switch its memory will be cleared. To check whether the machine has faxes in its memory see Checking if the machine has faxes in its memory on page 11-5.

  • Page 93: Checking If The Machine Has Faxes In Its Memory

    Make sure you have installed MFL-Pro Suite on your PC, and then turn on PC Fax Receiving on the PC. (For details about PC Fax Receive, see Using Brother PC-Fax Software in the Software User’s Guide on the CD-ROM.) Make sure you have set PC Fax Receive on the machine.

  • Page 94: Document Jams

    Chapter 11 Document jams If the document is jammed, follow the steps below. Document is jammed in the top of the ADF unit Take out any paper from the ADF that is not jammed. Open the ADF cover. Pull the jammed document out to the left.

  • Page 95: Paper Jams

    Paper jams To clear paper jams, please follow the steps in this section. WARNING After you have just used the machine, some parts inside the machine are extremely hot. When you open the front cover or back cover of the machine, never touch the shaded parts shown in the following diagram.

  • Page 96: Paper Is Jammed At The Back Of The Machine

    Chapter 11 CAUTION To prevent damage to the machine caused by static electricity, do not touch the electrodes shown in the following diagram. Put the drum unit and toner cartridge assembly back into the machine. Close the front cover. Put the paper tray in the machine. 11 - 8 Paper is jammed at the back of the machine...
  • Page 97 Pull the tab toward you to open the rear chute cover. Pull the jammed paper out of the fuser unit. If the jammed paper cannot be pulled out easily, push down the blue tab with one hand as you gently pull out the paper with the other hand.

  • Page 98: Paper Is Jammed Inside The Drum Unit And Toner Cartridge Assembly

    Chapter 11 Paper is jammed inside the drum unit and toner cartridge assembly Open the front cover. Pull out the drum unit and toner cartridge assembly. Hold down the lock lever on the left and pull the toner cartridge out of the drum unit.

  • Page 99: If You Are Having Difficulty With Your Machine

    If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem is probably not your machine. Check the chart below and follow the troubleshooting tips. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. DIFFICULTY Printing or Receiving Faxes •...
  • Page 100 For Example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.
  • Page 101 Troubleshooting and routine maintenance drum unit (DR-2025) on page 11-28.) (See the Quick Setup Guide.) page 11-1.) ‘Brother MFC-7420 or MFC-7820N’. Make sure that “Use Printer Offline” is unchecked. 11 - 13...
  • Page 102 ‘MFC is Busy’ Error Message appears. 11 - 14 SUGGESTIONS Make sure the Brother TWAIN driver is selected as the primary source. In ® PaperPort , click Scan in the File menu and select the Brother TWAIN driver. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software.
  • Page 103 DIFFICULTY SUGGESTIONS Paper Handling Difficulties The machine does not load paper. If there is no paper, load a new stack of paper into the paper tray. If there is paper in the paper tray, make sure it is straight. If the paper is curled, you should The LCD shows No Paper Fed or straighten it.

  • Page 104: Improving The Print Quality

    Chapter 11 Improving the print quality Examples of poor print quality ABCDEFGH CDEF abcdefghijk defg A B C D a b c d e b c d 0 1 2 3 4 Faint ABCDEFGH abcdefghijk A B C D a b c d e 0 1 2 3 4 Grey background Ghost...

  • Page 105: Cleaning The Drum Unit

    Examples of poor print quality Recommendation Clean the primary corona wire on the drum unit. (See Cleaning the corona wire on page 11-24.) If the print quality has not improved, install a new drum unit. (See Replacing the drum unit (DR-2025) on page 11-28.) All black Cleaning the drum unit 78.5 mm...
  • Page 106 TN-2025 on page 11-25.) Make sure that a torn piece of paper is not inside the machine covering the laser scanner window. The fixing unit may be smudged. Call Brother or your dealer for service. You may clear the problem by wiping the scanner window with a soft cloth.
  • Page 107 Examples of poor print quality Recommendation Check the paper type and quality. High temperatures and high humidity will cause paper to curl. If you don’t use the machine very often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180°...

  • Page 108: Compatibility

    Chapter 11 Compatibility If you are having difficulty sending or receiving a fax due to possible interference on the phone line, we recommend that you adjust the Equalization for compatibility to reduce the modem speed for fax operations. Press Menu/Set, 2, 0, 1. Miscellaneous 1.Compatibility Press ▲...

  • Page 109: Routine Maintenance

    Pack the drum unit and toner cartridge assembly, AC power cord and printed materials in the original carton as shown below: Close the carton and tape it shut. Troubleshooting and routine maintenance Routine maintenance CAUTION The drum unit contains toner, so handle it carefully.

  • Page 110: Cleaning The Scanner Glass

    Chapter 11 Wipe the outside of the machine with a soft cloth to remove dust. Remove any paper that is in the paper tray. Wipe the inside and the outside of the paper tray with a soft cloth to remove dust.

  • Page 111: Cleaning The Laser Scanner Window

    Cleaning the laser scanner window CAUTION ■ Do not use isopropyl alcohol to clean the laser scanner window. ■ Do not touch the laser scanner window with your fingers. Before you clean the inside of the machine, turn off the machine’s power switch.

  • Page 112: Cleaning The Corona Wire

    Chapter 11 Put the drum unit and toner cartridge assembly back into the machine. Close the front cover. Plug the machine’s power cord back into the electrical socket first, and then plug in the telephone line cord. Turn on the machine’s power switch. 11 - 24 Cleaning the corona wire We recommend placing the drum unit and...

  • Page 113: Replacing The Toner Cartridge Tn-2025

    Replacing the toner cartridge TN-2025 The toner cartridge can print up to 2,500 pages. When the toner cartridge is running low, the LCD shows Toner Low . Actual page count will vary depending on your average type of document (i.e., standard letter, detailed graphics).
  • Page 114 11 - 26 CAUTION ■ Brother printers are designed to work with toner of a particular specification and will work to a level of optimum performance when used with genuine Brother branded toner cartridges (TN-2025).
  • Page 115 Gently rock the toner cartridge from side to side five or six times to distribute the toner evenly inside the cartridge. Remove the protective cover. Insert the new toner cartridge in the drum unit until it clicks into place. If you put it in properly, the lock lever will lift automatically.

  • Page 116: Replacing The Drum Unit (Dr-2025)

    Chapter 11 Replacing the drum unit (DR-2025) The machine uses a drum unit to create print images on paper. If the LCD shows Change Drum Soon , the drum unit is near the end of its life and it is time to buy a new one. Even if the LCD shows Change Drum Soon , you may be able to continue printing without having to replace the drum unit for a while.
  • Page 117 Hold down the lock lever on the left and pull the toner cartridge out of the drum unit. Note Discard the used drum unit according to local regulations, keeping it separate from domestic waste. Be sure to seal the drum unit tightly so toner powder does not spill out of the unit.

  • Page 118: Machine Information

    Chapter 11 Machine Information Checking the Serial Numbers You can view the machine’s serial number on the LCD. MFC-7420: Press Menu/Set, 4, 1. MFC-7820N: Press Menu/Set, 6, 1. Serial No. XXXXXXXXXXX Press Stop/Exit. Checking the Page Counters You can view the machine’s page counters for copies, printer pages, reports and lists, faxes or a summary total.

  • Page 119: Telephone Service For Australia

    Appendix A Telephone Service for Australia ® ® Telstra FaxStream (Distinctive Ringing) ® ® ® Telstra FaxStream Duet is an enhanced Public Switched Telephone Service (PSTS) ® offered by Telstra that allows you to have an additional number on one phone line, with its own distinctive ring pattern.

  • Page 120: How Does Telstra Faxstream Duet Work

    ® How does Telstra FaxStream Work? Incoming calls to the voice number, will have the standard ring pattern of long, long tone, followed by a pause, repeated, while the new fax number will have a different ring pattern of three short bursts of ring, repeated at regular intervals.

  • Page 121: How Does The Caller Id Work

    How Does the Caller ID Work? The Caller ID Appears on the Display When Your Telephone Rings As your telephone rings, the display shows you the caller’s phone number or name if the name has stored in the One-Touch and Speed-Dial.

  • Page 122: Telephone Service For New Zealand

    Telephone Service for New Zealand FaxAbility FaxAbility is a service offered by Telecom that allows you to have an additional number on one phone line, with its own distinctive ring pattern. This way, when you get an incoming call, you can identify the number being called by its ring.

  • Page 123: How To Turn Faxability Off Or On

    How to Turn FaxAbility OFF or ON The FaxAbility function is designed to accommodate the FaxAbility service provided by Telecom. To change the setting, repeat Steps 1-3; Step 2 is where you can select either On or Off . Call Waiting beeps caused by incoming calls on your main number can affect fax transmissions.

  • Page 124: How Does The Caller Id Work

    How Does the Caller ID Work? The Caller ID Appears on the Display When Your Telephone Rings As your telephone rings, the display shows you the caller’s phone number and name if available. Once you pick up the handset, the caller’s ID disappears.

  • Page 125: Telephone Service For Some Countries

    Telephone Service for Some Countries Distinctive Ringing (For Singapore and Hong Kong) This machine feature lets you use the Distinctive Ringing subscriber service offered by some telephone companies, which allows you to have several telephone numbers on one phone line. Each phone number has its own Distinctive Ringing pattern, so you will know which phone number is ringing.

  • Page 126: Viewing Caller Id List

    Viewing Caller ID List Caller ID memory stores information for up to thirty calls; when the thirty-first call comes in, information about the first call is erased. You can scroll through Caller ID information to review those calls made to your machine. Press Menu/Set, 2, 0, 3.

  • Page 127: Using A Cordless External Handset

    Using a cordless external handset If the base unit of the cordless telephone to the machine is connected (see page A-9) and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay. If you let the machine answer first, you will have to go to the machine so you can press Hook to transfer the call to the cordless handset.

  • Page 128: Connecting An External Device To Your Machine

    Connecting an external device to your machine Connecting an external telephone You can connect a separate telephone to your machine as shown in the diagram below. (Example for Australia) When you are using external or extension phone, the LCD shows Telephone . A - 10 Connecting an external telephone answering device...

  • Page 129: Connections

    Note If you do not receive all your faxes, reduce the Ring Delay setting on your external TAD to one or two rings. Improper Setup Do not connect a TAD elsewhere on the same phone line. (Example for Australia) When the TAD answers a call, the LCD shows Telephone .

  • Page 130: On-Screen Programming

    You may also have to reset the date and time. Note Your machine is equipped with an internal battery that will keep the date and time information for up to about 2 hours for MFC-7420 or 4 days for MFC-7820N.

  • Page 131: Navigation Keys

    Navigation keys Access the menu Go to the next menu level Accept an option Scroll through the current menu level Go back to the previous menu level or forward to the next menu level Exit the menu You can access the menu mode by pressing Menu/Set.
  • Page 132 Select & Set Main Menu Submenu 1. General 1. Mode Timer Setup 2. Paper Type 3. Paper Size 4. Volume 5. Clock Change 6. Ecology 7. LCD Contrast Note The factory settings are shown in Bold. B - 3 Select & Set Menu Selections Options —...
  • Page 133 1. Setup Receive (In Fax mode only) Note The factory settings are shown in Bold. Select & Set Menu Selections Options 1. TX Lock (MFC-7420 only) 1.Mem Security (MFC-7820N only) 2.Setting Lock 1. Ring Delay 02-10(02) (Example for Australia) 2. F/T Ring...
  • Page 134 Select & Set Main Menu Submenu 2. Fax 2. Setup Send (Continued) (In Fax mode only) Note The factory settings are shown in Bold. B - 5 Select & Set Menu Selections Options 1. Contrast Auto Light Dark 2. Fax Standard Fine Resolution...
  • Page 135 Select & Set Main Menu Submenu 2. Fax 3. Set Quick-Dial (Continued) 4. Report Setting 5. Remote Fax 6. Remaining Jobs Note The factory settings are shown in Bold. Select & Set Menu Selections Options — 1. One-Touch Dial — 2.
  • Page 136 3. Reset Printer Note The factory settings are shown in Bold. B - 7 Select & Set Menu Selections Options Normal Basic (For MFC-7420) 1. Compatibility High Normal (For MFC-7820N) Basic 2. Distinctive (Not available in New Zealand) 2. Faxability...
  • Page 137 Select & Set Main Menu Submenu 5. LAN 1. Setup TCP/IP (MFC-7820N only) 2. Setup Misc. 0. Factory Reset Note The factory settings are shown in Bold. Select & Set Menu Selections Options 1. BOOT Method Auto Static RARP BOOTP DHCP [000-255].
  • Page 138 Select & Set Main Menu Submenu 4. Machine 1. Serial No. Info. (MFC-7420 only) 2. Page Counter 6. Machine Info. (MFC-7820N 3. Drum Life only) 0. Initial 1. Receive Setup Mode 2. Date/Time 3. Station ID 4.Tone/Pulse (Not available in...

  • Page 139: Entering Text

    Entering Text When you are setting certain menu selections, such as the Station ID, you may need to type text into the machine. Most number keys have three or four letters printed on them. The keys for 0, # and printed letters because they are used for special characters.

  • Page 140: Glossary

    Distinctive Ring A subscriber service purchased from the telephone company that gives you another phone number on an existing phone line. The Brother machine uses the new number to simulate a dedicated fax line. Dual Access Your machine can scan outgoing faxes or...
  • Page 141 A TAD (telephone answering device) or telephone that is connected to your machine. F/T Ring Time The length of time that the Brother machine rings (when the Receive Mode setting is Fax/Tel) to notify you to pick up a voice call that it answered.
  • Page 142 Out of Paper Reception Receives faxes into the machine’s memory when the machine is out of paper. Overseas Mode Makes temporary changes to the fax tones to accommodate noise and static on overseas phone lines. Pause Allows you to place a 3.5 second delay in the dialling sequence stored on One-Touch keys and Speed-Dial numbers.
  • Page 143 Temporary settings You can select certain options for each fax transmission and copy without changing the default settings. Tone (not available in New Zealand) A form of dialling on the telephone line used for Touch Tone telephones. Transmission The process of sending faxes over the phone lines from your machine to the receiving fax machine.

  • Page 144: Specifications

    Print Method LCD (Liquid Crystal Display) Power Source Power Consumption Dimensions Weight S - 1 16 MB (MFC-7420) 32 MB (MFC-7820N) Up to 35 pages 250 Sheets (80 gsm) Laser Electrophotography by semiconductor laser beam scanning 16 characters × 2 lines...

  • Page 145: Print Media

    Noise Temperature Humidity Print media Paper Input Paper Output Note ■ Legal paper cannot be stacked on the output paper tray. ■ For transparency or label, we recommend removing printed pages from the output paper tray immediately after they exit the machine to avoid smudging. ■...

  • Page 146: Copy

    Copy Colour/Monochrome Document Size Multiple Copies Reduce/Enlarge Resolution S - 3 Monochrome ADF Width: 147.3 to 215.9 mm ADF Height: 147.3 to 356 mm Scanner Glass Width: Max. 215.9 mm) Scanner Glass Height: Max. 297 mm) Stacks or Sorts up to 99 pages 25% to 400% (in increments of 1%) Max.

  • Page 147: Fax

    Memory Transmission Out of Paper Reception “Pages” refers to the “Brother Standard Chart No. 1” (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice. "Pages" refers to the "ITU-T Test Chart #1" (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice.

  • Page 148: Scanner

    Up to 9600 × 9600 dpi (interpolated)* Up to 600 × 2400 dpi (optical) * Maximum 1200 x 1200 dpi scanning with Windows can be selected by using the Brother scanner utility) ADF Width: 147.3 to 215.9 mm ADF Height: 147.3 to 356 mm Scanner Glass Width: Max.

  • Page 149: Interfaces

    Interfaces Interface Parallel LAN cable (MFC-7820N only) (Cables are not included.) Note Your machine has a full-speed USB 2.0 interface. This interface is compatible with Hi-Speed USB 2.0; however, the maximum data transfer rate will be 12 Mbits/s. The machine can also be connected to a computer that has a USB 1.1 interface.

  • Page 150: Computer Requirements

    X 10.2.4 or greater NOTE: All registered trademarks referenced herein are the property of their respective companies. For the latest drivers, go to the Brother Solutions Center at http://solutions.brother.com/ Maximum 1200 x 1200 dpi scanning with Windows the Brother Utility.) Dedicated “Scan”...

  • Page 151: Consumable Items

    Consumable items Toner Cartridge Life (TN-2025) Note Toner life expectancy will vary depending upon the type of average print job. Drum Unit Life Expectancy (DR-2025) Note There are many factors that determine the drum life, such as temperature, humidity, type of paper, toner you use and number of pages per print job.

  • Page 152: Network (Lan) (Mfc-7820N Only)

    You can assign the Scan key to only one networked computer. S - 9 You can connect your machine to a network for Network Printing, Network Scanning and PC Fax Send. Also included is the Brother BRAdmin Professional Network Management software. ®...

  • Page 153: Optional External Print Server (Nc-2100P)

    Optional External Print Server (NC-2100p) NC-2100p External Print Server (Optional) Support for Protocols Connecting the optional External Print Server (NC-2100p) to the Parallel port of your machine will allow you to print over a wired Ethernet network. ® Windows 98/98SE/Me/2000/XP/ ®...
  • Page 154 Index Access codes, storing and diallling ... 5-4 ADF (automatic document feeder) ... 1-7 ADF cover ... 11-6 Answering machine (TAD) ...A-10 connecting ...A-11 Automatic fax receive ... 4-1 Fax Detect ... 4-3 fax redial ... 3-2 transmission ... 3-4 Broadcasting ...
  • Page 155 Extension telephone, using ...A-8 External telephone, connecting ...A-10 Fax codes changing ... 6-4, A-9 Fax Receive Code ...A-8 Remote Access Code ... 6-4 Telephone Answer Code ...A-8 Fax Forwarding changing remotely ... 6-5, 6-6 programming a number ... 6-1 Fax Storage ... 6-1 printing from memory ...
  • Page 156 Paging programming your pager number ... 6-1 Paper ... 1-9, S-2 Size ... 2-4 size of document ... 1-7 Type ... 2-3 Phone Line connections ...A-11 difficulties ... 11-11 Poster ... 8-7 Power failure ...B-1 Print difficulties ... 11-11 drivers ...S-5 fax from memory ...
  • Page 157 recording OGM ...A-11 ® ® ® Telstra FaxStream Duet ...A-1 Text, entering ...B-10 special characters ...B-10 Toner Cartridge replacing ... 11-25 Troubleshooting ... 11-1 document jam ... 11-6 error messages on LCD ... 11-1 if you are having difficulty with incoming calls ...

  • Page 158: R Remote Retrieval Access Card

    Remote Retrieval Access card If you plan to receive fax messages while away from your machine, carrying the Remote Retrieval Access Card printed below will serve as a convenient reminder of the retrieval procedures. Simply cut out the card and fold it to fit your wallet or organizer. Keeping it handy will help you derive the full benefit of your machine’s Fax Forwarding and Remote Retrieval features.
  • Page 159 Fold Fold R - 2...
  • Page 160 This machine is approved for use in the country of purchase only, local Brother companies or their dealers will only support machines purchased in their own countries. ARL/ASA/NZ...

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Mfc-7820n

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