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Service
Immediately inform JDS Uniphase and, if necessary, the carrier, if
•
The contents of the shipment are incomplete.
•
The unit or any of its components are damaged or defective.
•
The unit does not pass the initial inspection.
In the event of carrier responsibility, JDS Uniphase will allow for the repair or replacement of the unit
while a claim against the carrier is being processed.
Returning a Unit
Repairs must be done by qualified personnel.
Avoid returning a unit that is functioning properly. Read this section thoroughly before returning a
unit.
JDS Uniphase only accepts returns for which a Return Material Authorization (RMA) has been
issued.
Perform the following steps to obtain an RMA:
1. Contact JDS Uniphase sales personnel or an RMA Servicing representative to obtain an RMA
form and number. The following information is required:
•
Model number and serial number of the unit
•
Detailed description of the defects or problems
•
Owner's name, address, and contact phone number
•
Date of purchase
Shipping a Unit
Perform the following steps to ship the unit:
1. Wear an anti-static wrist strap and work in an ESD-controlled area.
2. Pack the unit in the original shipping container and packing material.
3. When these materials are unavailable, the following guidelines are suggested:
a. Cover the front panel with a strip of cardboard.
b. Wrap the unit in anti-static packaging. Use anti-static connector covers.
c. Pack the unit in a reliable shipping container.
d. Use enough shock-absorbing material (10 to 15 cm on all sides) to cushion the unit and to
prevent it from moving inside the container. Pink poly anti-static foam is the best material.
4. Seal the shipping container, and clearly mark FRAGILE on its surface.
5. Mark the RMA number on the shipping container.
6. Ship the unit to the address given in the Getting Help section on page iii.
Shipping, brokerage, and duty charges are the responsibility of the customer.
Note:
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