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Troubleshooting
If Ionic isn't working properly, see our troubleshooting steps below. Visit
the related
help article
for more information.
Heart-rate signal missing
Ionic continuously tracks your heart rate while you're exercising and throughout the
day. If the heart-rate sensor on your watch has difficulty detecting a signal, dashed
lines appear.
If your watch doesn't detect a heart-rate signal, first make sure heart-rate tracking
is turned on in the Settings app
on your watch. Next, make sure you're wearing
your watch correctly, either by moving it higher or lower on your wrist or by
tightening or loosening the band. Ionic should be in contact with your skin. After
holding your arm still and straight for a short time, you should see your heart rate
again.
For more information, see
the related help
article.
GPS signal missing
Environmental factors including tall buildings, dense forest, steep hills, and thick
cloud cover can interfere with your watch's ability to connect to GPS satellites. If
your watch is searching for a GPS signal during an exercise, you'll see " connecting "
appear at the top of the screen. If Ionic can't connect to a GPS satellite, the watch
stops trying to connect until the next time you start a GPS exercise.
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