Fitbit Zip Ionic Faq

Why isn't my Fitbit device's battery
charging?
To maximize your Fitbit device's battery life, see the tips in
device's battery life?
To confirm your device is charging, see
If your battery stopped charging, try the solutions below.
Problem
The pins on the device or
charging cable are dirty.
The USB port or outlet is faulty.
The device isn't connected
securely to the charging cable, or
you're using a charging cable that
came with a difference device or
from another retailer.
The device isn't working as
expected.
The device is wet.
How do I charge my Fitbit device?
Solution
Dust and debris can accumulate over
time. Clean the charging contacts on the
back of your device and the pins on your
charging cable using the instructions
in How do I clean my Fitbit device?
Try a different USB port or a UL-certified
wall charger.
Make sure you use the charging cable
that came with your device, as most
cables aren't compatible with other
devices.
Check the alignment and try reconnecting
your device to the charging cable. For
more information, see
my Fitbit device?
Restart your device. For more
information, see How do I restart my Fitbit
device?
Thoroughly dry your device before
charging it.
Can I extend my Fitbit
How do I charge