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Why isn't my Fitbit device's battery charging?
If your battery stopped charging, try the solutions below.
Problem
The pins on the device or charging
cable are dirty.
The USB port or outlet is faulty.
The device isn't connected securely to
the charging cable.
The device isn't working as expected.
The device is wet.
The error "insufficient power source"
appears on your device's screen.
Your device's battery was depleted to
0%, and it doesn't appear to be
charging
You haven't used the device for several
months, and it won't turn on.
Dust and debris can accumulate over time. Clean the charging
contacts on the back of your device and the pins on your
charging cable.
Try a different USB port or a UL-certified wall charger.
Check the alignment and try reconnecting your device to the
charging cable.
Restart your device.
Thoroughly dry your device before charging it.
Remove other devices plugged in to your power source, or
plug your device in to another source.
Leave your device plugged in to the charging cable for at least
30 minutes.
Leave your device plugged in to the charging cable for at least
30 minutes.
Solution
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Related Manuals for Fitbit Zip Versa Series
Summary of Contents for Fitbit Zip Versa Series
- Page 1 Why isn't my Fitbit device's battery charging? If your battery stopped charging, try the solutions below. Problem Solution Dust and debris can accumulate over time. Clean the charging The pins on the device or charging contacts on the back of your device and the pins on your cable are dirty.
- Page 2 How do I charge my Fitbit device? Plug the charging cable into a USB port on your computer, a UL-certified USB wall charger, or another low-energy device. Attach the other end of the cable to your Fitbit device. Charging your device to 100% may take 1-2 hours.
- Page 3 Blaze 1. Remove the device from the wristband by gently pushing the screen until it detaches from the frame. 2. Put the device inside the charging cradle with the screen facing you and the 4 gold prongs aligned. 3. Close the cradle cover. A battery icon appears for a few seconds. While your device charges, a battery icon in the top left of the screen shows the progress.
- Page 4 Charge 2 & Charge 3 1. Clip the end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. 2. Make sure the button on your tracker is aligned with the button opening on the charging cable.
- Page 5 Flyer Plug the micro-USB 2.0 charging cable into Flyer's charging port, located underneath the cover. Note: Flyer can’t be used while charging. Ionic 1. Hold the end of the charging cable near the port on the back of the watch until it attaches magnetically.
- Page 6 Versa Pinch the clip and place Versa in the charging cradle. The pins on the charging cradle must align with the gold contacts on the back of the watch. The percent charged appears on the screen. How do I know when my device is charged to 100%? While your watch or tracker charges, press the button or tap to see the battery level.
- Page 7 Ace 2 & Inspire series A solid battery icon with a smile appears when your device is charged to 100%. Blaze A green battery icon appears when your device is charged to 100%. Charge 2 A solid battery icon appears when your device is charged to 100% ...
- Page 8 Flyer While Flyer charges, the LED changes color depending on the current charge level. Use the following table to determine the current battery level when Flyer is plugged into the charger: LED color Battery status White light Fully charged Yellow light Medium Red light...
- Page 9 Ace 2 & Inspire series Press and hold the button on your device to see the battery level on the quick settings screen. Blaze The battery icon in the top left of your device’s screen shows the remaining battery life as of the last sync.
- Page 10 Flyer When turning Flyer on or off, check the battery-level indicator light to view the current battery level. When turning Flyer on or off, listen for the audio notification telling you the current battery level. While Flyer is on, briefly press the Power button to see the battery indicator LED and hear an audio notification.
- Page 11 What is the estimated battery life for my Fitbit device? Because battery life is affected by use and other settings, actual results may vary. Device Name Battery Life Fitbit Versa series 4+ days Fitbit Ace series Fitbit Alta Fitbit Blaze...