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Fitbit Zip Ionic Faq
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FAQ
How accurate are Fitbit devices?
Fitbit is dedicated to developing the most accurate fitness devices on the market.
Why does my step count differ depending on
where I wear my Fitbit device?
If you wear a wrist-based Fitbit device and move your body while keeping your arms still (or
vice versa), you may see a slightly different step count than if you wear a device clipped to your
clothing.
If you wear your device in a loose-fitting accessory such as a bangle or pendant, you may see a
slightly different step count than if you wear a classic wristband. During workouts and sleep, we
recommend wearing the classic wristband. Make sure the wristband fits securely but isn't too
tight.
For more information, see
How do I wear my Fitbit device?
and
How do I track my heart rate
with my Fitbit device?
Why does my Fitbit device count extra steps?
Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look
for intensity and motion patterns that are most indicative of people walking and running. When
working at a desk, cooking, or performing other activities with arm movements, a device on your
wrist may add some steps. When you're doing activities that involve arm movement—such as
working or cooking—you often walk a few steps in-between stationary periods as well, so the
device tries to give you credit for those steps. For most customers, the number of extra steps
added by arm-based movement isn't significant when compared to your overall stats. For more
information, see
How does my Fitbit device count steps?

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Summary of Contents for Fitbit Zip Ionic

  • Page 1 How accurate are Fitbit devices? Fitbit is dedicated to developing the most accurate fitness devices on the market. Why does my step count differ depending on where I wear my Fitbit device? If you wear a wrist-based Fitbit device and move your body while keeping your arms still (or vice versa), you may see a slightly different step count than if you wear a device clipped to your clothing.
  • Page 2 Why does my Fitbit device count steps when I’m riding a bike? When you ride a bike on bumpy trails, your device may add some steps. For most customers, the number of extra steps added when riding a bike isn’t significant when compared to your overall stats.
  • Page 3 your overall stats. If you want to remove the steps from your daily total, manually log the driving activity for the time you were in a vehicle. For more information see How do I edit or delete Fitbit data and activities? Does the wrist I wear my device on affect accuracy? For wrist-based devices, it's important to specify whether you wear the device on your dominant...
  • Page 4 How accurate is my heart-rate data on my Fitbit device? For more information, see How do I track my heart rate with my Fitbit device? How accurate is my GPS data captured by my Fitbit device? All devices with GPS sensors require a direct path to GPS satellites to calculate location. A weak GPS signal might affect the accuracy of your route and other activity data.
  • Page 5 1. Tap the Today tab , and tap your profile picture. 2. Tap Personal Stats. 3. Tap a stat to update it. fitbit.com dashboard 1. From the fitbit.com dashboard, click the gear icon > Settings > Personal Info. 2. Make your changes and click Submit. Fitbit Aria and Fitbit Aria 2 estimate your body fat percentage using body impedance.
  • Page 6 When your heart beats, your capillaries expand and contract based on blood volume changes. To determine your heart rate, the optical heart-rate sensor in your Fitbit device flashes its green LEDs hundreds of times per second and uses light-sensitive photodiodes to detect these volume changes in the capillaries above your wrist.
  • Page 7 If your device has an Exercise app, you can check your real-time heart rate and heart-rate zone during a workout. Note that heart-rate tracking is disabled while swimming. On Fitbit Ionic and Fitbit Versa series, the heart-rate value appears gray if your watch is searching for a stronger reading.
  • Page 8 might notice your heart rate go above your Fitbit-calculated maximum heart rate. For more information about zones, see the American Heart Association's Target Heart Rates article. Default Zones Icon Zone Description OUT OF ZONE Your heart rate may be elevated, but not enough Below 50% of your to be considered exercise.
  • Page 9 PEAK ZONE This high-intensity exercise zone is for short, Greater than 85% intense sessions that improve performance and of your maximum speed. heart rate. Custom Zones Instead of using the 3 zones based on your maximum heart rate, you can create a custom zone to target a specific heart rate: 1.
  • Page 10  When you’re not exercising, wear your device a finger’s width above your wrist bone.  During a workout, experiment with wearing the device higher on your wrist (2 finger widths) for an improved fit. Many exercises such as bike riding or weight lifting cause you to bend your wrist frequently, which could interfere with the heart-rate signal if the watch is lower on your wrist.
  • Page 11 5. Press the back button to see your alarms. To turn off an alarm, tap it and then tap Off. To delete an alarm, see the instructions below. Note that on Fitbit Ionic and Fitbit Versa devices, alarms won't go off if your device has less than 8% battery.
  • Page 12 To turn off an alarm, open Alarms > tap the alarm > turn the alarm off. To delete an alarm on Fitbit Blaze, Fitbit Ionic, and Fitbit Versa, open Alarms > tap the alarm > Remove. You may need to scroll down to see the Remove option.
  • Page 13 4. Click the Fitbit Connect icon > Sync Now. How do I connect Bluetooth audio devices to my Fitbit watch? Connect up to 8 Bluetooth audio devices to your Fitbit watch, including Fitbit Flyer headphones, to listen to playlists on your watch. Skip to: ...
  • Page 14 When pairing is complete, a check mark appears on the screen. Can I automatically connect Fitbit Flyer to my Fitbit watch? After you pair Fitbit Flyer to your watch, the two devices automatically connect when in range and powered on. For more information see, How do I connect Flyer to my audio devices? How do I change the Bluetooth audio device my Fitbit watch is connected to?
  • Page 15 Why won't my Fitbit device sync? If you created a Fitbit account and followed the setup instructions, the data your Fitbit device collects should sync with your Fitbit dashboard. To learn more about how syncing works on phones, tablets, and computers, see How do Fitbit devices sync their data? Which phones and tablets can I use with my Fitbit watch or tracker?
  • Page 16 If your device still won't sync, try these steps: 1. Force quit the Fitbit app. For instructions see the Apple help article. 2. Go to Settings > Bluetooth and turn Bluetooth off and back on. 3. Open the Fitbit app. 4.
  • Page 17 Depending your phone, these tips might make syncing easier:  Turn on the Always Connected option in the Fitbit app. This setting improves the Bluetooth connection between your phone and Fitbit device. Note that turning on this feature may cause the battery on your Fitbit device to drain more quickly than normal. ...
  • Page 18 If syncing difficulty persists, remove all other Fitbit devices from your account and try to sync. If your device still doesn't sync, contact Customer Support. Windows 10 Computer Syncing difficulty is usually caused by a missing requirement. Verify each requirement before moving on to the troubleshooting steps.
  • Page 19 Mac or Windows 8.1 Computer Syncing difficulty is usually caused by a missing requirement. Verify each requirement before moving on to the troubleshooting steps.  Fitbit Connect is installed. To check, look for an icon with the Fitbit logo ( ) near the date and time on your computer screen.
  • Page 20 Which phones and tablets can I use with my Fitbit watch or tracker? To set up, sync, receive notifications, and take advantage of other features of your Fitbit device, you must install the Fitbit app on a compatible phone or tablet. The Fitbit app is compatible with most popular phones and tablets.
  • Page 21 iPhone 7 iPad Mini 3rd gen iPhone SE iPad Mini 2nd gen iPhone 6S Plus iPod Touch 6th gen  Android devices Coolpad Google Nexus 4 Nexus 7 Pixel 2 XL Nexus 5 Nexus 9 Pixel 3 Nexus 5x Pixel Pixel 3 XL Nexus 6 Pixel XL...
  • Page 22 Moto E (2014) Moto X (2013) OnePlus OnePlus 6 OnePlus One Oppo R17 Pro Pantech - Vega Vega Iron 2 Vega Secret Note Samsung Galaxy S9+ Galaxy S5 Active Galaxy Note III Round Galaxy S9 Galaxy S5 Galaxy Note III Galaxy S8+ Galaxy S5 mini Galaxy Alpha...
  • Page 23 Lumia 920 Lumia 830 Lumia 822 Lumia 820 Lumia 735 Lumia 730 Lumia 720 Lumia 650 Lumia 640 XL Lumia 640 Lumia 635 Lumia 630 Lumia 625 Lumia 620 Lumia 550 Lumia 535 Lumia 532 Lumia 530 Lumia 525 Lumia 521 Lumia 520 Lumia 435 Win HD...
  • Page 24  How do I check the battery level on my Fitbit device?  What are some tips for charging my Fitbit device? How do I attach the charging cable to my Fitbit device? Fitbit devices come equipped with a rechargeable lithium-ion battery. ...
  • Page 27  Blaze 1. Remove the device from the wristband by gently pushing the screen until it detaches from the frame. 2. Put the device inside the charging cradle with the screen facing you and the 4 gold prongs aligned. 3. Close the cradle cover. A battery icon appears for a few seconds. While your device charges, a battery icon in the top left of the screen shows the progress.
  • Page 28 icon appears on the screen.  Flex 2 Press the tracker into the compartment on the charging cable. The pins on the charging cable must lock securely with the corresponding pins on the back of the device. The connection is secure when the tracker vibrates and the indicator lights blink. ...
  • Page 29 Plug the micro-USB 2.0 charging cable into Flyer's charging port, located underneath the cover. Note: Flyer can’t be used while charging.  Ionic 1. Hold the end of the charging cable near the port on the back of the watch until it attaches magnetically.
  • Page 30 How do I know when my device is charged to 100%? While your watch or tracker charges, press the button or tap to see the battery level.  Ace & Alta series A solid battery icon appears when your device is charged to 100%. ...
  • Page 31  Blaze A green battery icon appears when your device is charged to 100%.  Charge 2 A solid battery icon appears when your device is charged to 100%  Charge 3 A solid battery icon with a smile appears when your device is charged to 100%. ...
  • Page 32 Fully charged Yellow light Medium Red light  Ionic & Versa Tap the screen, and “100%” briefly appears. Tap twice to use your watch while it’s charging. How do I check the battery level on my Fitbit device? Swipe down on the Today tab of the Fitbit app to see your battery level in the top left corner, or see your battery level on most devices.
  • Page 33  Blaze The battery icon in the top left of your device’s screen shows the remaining battery life as of the last sync.  Charge 2 See your battery level on the battery screen on your tracker. To see this screen, turn on the battery menu item in the Fitbit app.
  • Page 34 Very low  Ionic & Versa Swipe up to open Fitbit Today. The battery level icon is in the top left of the screen. Hold the end of the charging cable near the port on the back of the watch until it attaches magnetically.

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