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10.TROUBLESHOOTING
Problem
No power.
No sound or picture.
No reaction to the remote
control.
No audio / video signal on the
display device via HDMI cable.
No high-definition video signal on
the TV screen.
No 3D video on the TV screen.
No audio signal from the
loudspeakers of the TV screen.
No audio signal from the
loudspeakers of the audio system.
Distorted picture.
46
Check if the AC adapter is properly connected.
Unplug the AC adapter once, and wait for 5-10 seconds and then plug it in
again.
Check if the connected TV is turned on.
Check if the connections are made securely and correctly.
Check whether the connected TV or other device supports HDCP. (This
unit will not output a video signal unless the other device supports HDCP.)
Check whether the output format of this unit (HDMI FORMAT) matches
the supported input format of the other connected device.
Touch and hold [B (play)] on the front panel for 5 seconds to change the
setting back to its default.
Connect the unit to the power outlet.
Point the remote control at the unit.
Insert the batteries with the correct polarity.
Insert new batteries in the remote control.
If the unit is connected to an unauthorised display device with an HDMI
cable, the audio / video signal may not be output.
Perform an HDMI cable hotplug, wherein you disconnect the HDMI cable
from the TV and this unit and then reconnect it to both the devices while
they are powered on.
Ensure that your HDMI cable is certified.
Does the disc contain high-definition video? High-definition video is not
available when the disc does not contain it.
Does the TV support high-definition video? High-definition video is not
available when the TV does not support it.
Check if your TV is 3D capable.
Use a 3D compatible HDMI cable to connect the 3D capable TV.
Set "3D Output" to "Auto (XX)". (Refer to page 36.)
Set "3D Type" to the same type as your TV's 3D type setting. (Refer to page
36.)
Check the battery levels of your glasses.
Wear 3D glasses and make sure they are switched on and in sync with your
TV.
Refer to your 3D TV's user manual for more information.
Assign the audio input of the TV to the corresponding video input.
Ensure that the TV's speakers are turned on in the TV menu.
Turn on the audio system.
Set the audio system to the correct external audio input.
Increase the volume level of the audio system.
Sometimes a small amount of picture distortion may appear. This is not a
malfunction.
Connect this unit directly to the TV. If the audio / video cables are
connected to a VCR, pictures may be distorted due to the VCR copyright
protection system.
Tip
EN
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