Cisco Linksys WVC54GCA User Manual page 35

AppendixA
Appendix A:
Troubleshooting
This appendix consists of two parts: "Common Problems
and Solutions" and "Frequently Asked Questions . " This
appendix provides solutions to problems that may occur
during the installation and operation of the Wireless-G
Internet Home Monitoring Camera . Read the description
below to solve your problems . If you can't find an answer
here, check the Linksys website at www .linksys .com/
international .
Common Problems and Solutions
I can't view the Camera's video using Internet Explorer.
Make sure the OCX plug-in was correctly installed .
If you're not sure, re-install the plug-in by following
these instructions
• On the Welcome screen of the Camera's Web-
based Utility, click View Video .
• A screen mentioning a security warning about
an OCX plug-in will appear . Click Yes to allow the
plug-in to be installed .
You should then be able to view the Camera's
•
streaming video .
If you still cannot view the video, make sure you
have the rights to install the plug-in in your PC's
Internet Explorer . If not, log into your computer as an
administrator and install the plug-in .
Then you can check if the OCX plug-in has been
installed . Follow these instructions:
From Internet Explorer, go to Tools and Internet
•
Options .
On the General screen, click Settings under
•
Temporary Internet files .
Click View Objects . You should see a file named
•
NetCamPlayerWeb Control installed .
The OCX plug-in is installed in Internet Explorer, but I
cannot view any video.
Make sure Microsoft Internet Explorer 5 .5 or higher is
installed . Then delete the OCX plug-in by following
these instructions:
From Internet Explorer, go to Tools and Internet
•
Options .
• On the General screen, click Settings under
Temporary Internet files .
• Click View Objects .
You should see a file named NetCamPlayerWeb
•
Control installed . Delete this file from the list .
Wireless-G Internet Home Monitoring Camera
The next time you click View Video from the web
•
browser, you will be prompted to re-install the
OCX plug-in .
When powering on the Camera, I can't immediately
access the Camera from my computer.
Make sure the Camera's LED is continuously lit . When it
is flashing, the Camera is initializing .
I'm not able to play my recording video files.
Make sure you have Microsoft Windows Media Player
7 or higher . If you don't, you can download the latest
version from www .microsoft .com .
I have two Cameras and see two WVC54GCAs listed in
my Camera Utility. When I click to view both Cameras, I
see the video of only one Camera.
Make sure that the Cameras have different camera or
device names . You can change this by using the Web-
based Utility or running the Setup Wizard . If you use
the Web-based Utility, log in and click the Setup tab .
Then on the Basic screen, change the Camera Name .
When I view video remotely via the Internet, the video is
very slow.
Video performance is greatly affected by your Internet
connection speed . You can lower the Camera's image
quality to speed up the video . Through the Camera's
Web-based Utility, click the Setup and Image tabs, and
then lower the image quality on the Image screen .
I cannot access the Setup tab of the Camera's Web-based
Utility.
Make sure you have administrator rights . Only an
administrator can change the Camera's settings .
I want to access the Camera when I'm away from home,
but somehow I can't connect.
If your network uses a dynamic IP address supplied
by your ISP, then the IP address you use to reach the
Camera will change as well . You need to use the TZO
DDNS Service, so you can access the Camera using its
domain name while the service keeps track of the IP
address changes . To set up a Dynamic Domain Name
Service (DDNS) account, click the Setup tab of the
Camera's Web-based Utility, then click the Options
tab . Then configure the settings in the DDNS section
of the screen .
Important: To allow remote access to the Camera, you
will also have to use the port forwarding feature on
your network router .
Troubleshooting