Cisco Webex Administration Manual

Cisco Webex Administration Manual

Desk camera
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Cisco Webex Desk Camera Administration Guide
First Published: 2021-02-15
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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  • Page 1 Cisco Webex Desk Camera Administration Guide First Published: 2021-02-15 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/c/en/us/about/legal/trademarks.html.
  • Page 3: Table Of Contents

    Troubleshoot Your Camera Troubleshoot Your Camera My Computer Doesn't Recognize the Camera I Can't See My Preview on Webex or Webex Meetings Webex or Webex Meetings Can't Connect to the Camera Video Quality is Poor Accessory Hub Can't Detect the Camera...
  • Page 4 Contents Camera Logs Collect Logs with the Camera App Collect Camera Logs with Cisco Accessory Hub Collect Camera Logs with Webex Collect Camera Logs with Webex Meetings Cisco Technical Support Return Materials Authorization Checklist Cisco Webex Desk Camera Administration Guide...
  • Page 5: Your Camera

    About the Cisco Webex Desk Camera Figure 1: Cisco Webex Desk Camera The Cisco Webex Desk Camera is a USB web camera for video conferencing, video streaming, and video recording. The camera provides up to 4K Ultra HD video and high-definition audio.
  • Page 6: Camera Hardware

    USB-A or USB-C ports. The Cisco Webex Desk Camera app works with the camera and allows you to record videos, take snapshots, customize the camera settings, and upgrade the firmware.
  • Page 7 5. Microphones The audio input channel of the camera. You can mute the audio or adjust the input volume from the Cisco Webex Desk Camera app. 6. Shutter Turns the video stream on or off and blocks the camera lens when closed to protect privacy.
  • Page 8: Physical And Operating Environment Specifications

    USB 3.0/2.0 Type C-A cable USB 3.0/2.0 Type C-C cable Supported Languages When you install the Cisco Webex Desk Camera application on your computer, choose the language for the application user interface. Your device supports the following languages: • Chinese (Simplified) •...
  • Page 9: Clean Your Camera

    Clean Your Camera To clean your Cisco Webex Desk Camera, use only a dry soft cloth to gently wipe the camera and the front panel. Do not apply liquids or powders directly to the camera. As with all non-weatherproof electronics, liquids and powders can damage the components and cause failures.
  • Page 10 Your Camera Cisco One-Year Limited Hardware Warranty Terms Cisco Webex Desk Camera Administration Guide...
  • Page 11: Deploy Your Camera

    Best Practices Keep these limitations in mind when you set up and use your Cisco Webex Desk Camera. • Your device needs a dry and well-ventilated space. Cisco Webex Desk Camera operates at 32° to 104°F (0° to 40°C). • Don't expose the device to water or liquids as they could damage your camera.
  • Page 12: Connect Your Camera

    Lift the back end of the camera to adjust the angle. Refer to the top arrow of the previous figure. Step 3 Connect your camera to your computer with one of the provided USB cables. Cisco Webex Desk Camera Administration Guide...
  • Page 13 Figure 6: Connection for the Camera Mounted on a Display Screen You can also mount your camera on a tripod, as needed. If you have a separate tripod, refer to its manual for information about how to mount your camera on the tripod. Cisco Webex Desk Camera Administration Guide...
  • Page 14: System Requirements Of The Camera App

    Figure 7: Mount the Camera on a Tripod System Requirements of the Camera App The following list shows the computer system requirements for using the Cisco Webex Desk Camera app. You should confirm that your computer meets or exceeds these requirements before you install the camera app.
  • Page 15: Install The Cisco Webex Desk Camera App

    Install the Cisco Webex Desk Camera App The Cisco Webex Desk Camera is designed to function out of the box with the default settings. You can customize the settings with the Cisco Webex Desk Camera app to meet your network or video image requirements.
  • Page 16: Check Camera Inventory In Cisco Webex Control Hub

    Check Camera Inventory in Cisco Webex Control Hub When the camera is working with Webex or Webex Meetings, the Webex or Webex Meetings detects the device connection and reports the device inventory to Cisco Webex Control Hub. You can view and sort through individual cameras in Cisco Webex Control Hub.
  • Page 17: Firmware Upgrade

    Upgrade the Camera Firmware on Cisco Accessory Hub The Cisco Accessory Hub enables you to upgrade the camera firmware through your Google Chrome web browser. The tool automatically checks your camera model and current firmware version, and gives you the option to upgrade your camera if there is a newer version available.
  • Page 18 Step 3 Click Connect. Step 4 Select Cisco Webex Desk Camera from the prompted device list and click Connect. Step 5 Follow the onscreen instructions. Note Keep your camera connected to your computer during the upgrade.
  • Page 19: Upgrade The Camera Firmware With The Camera App

    Upgrade the Camera Firmware with the Camera App The Cisco Webex Desk Camera app allows you to download the latest firmware and upgrade the camera with the downloaded firmware file on your local drive. Keep the camera firmware up to date to get the latest features.
  • Page 20 Deploy Your Camera Upgrade the Camera Firmware with the Camera App Cisco Webex Desk Camera Administration Guide...
  • Page 21: Troubleshoot Your Camera

    My Computer Doesn't Recognize the Camera Problem You can't see Cisco Webex Desk Camera in the camera list of your conferencing app. The camera doesn't display in the camera, audio, or video device list in Device Manager (Windows) or Hardware (Mac OS).
  • Page 22: I Can't See My Preview On Webex Or Webex Meetings

    I Can't See My Preview on Webex or Webex Meetings • If you are using a computer with Mac OS, make sure that the Cisco Webex Desk Camera app is allowed to use the camera and the microphone. Do the following actions to configure the settings: 1.
  • Page 23: Video Quality Is Poor

    720P@30fps for Webex or Webex Meetings, and 1080P@30fps for Webex Room devices. • If the quality of your self view looks bad, then adjust the resolution in the Cisco Webex Desk Camera app. Accessory Hub Can't Detect the Camera Problem Cisco Accessory Hub doesn't detect the camera.
  • Page 24: Collect Logs With The Camera App

    Click Get camera logs at the bottom. Collect Camera Logs with Webex If you encounter issues when using your camera with Webex, you can use the Send logs feature within Webex to capture camera logs are for troubleshooting. Cisco Webex Desk Camera Administration Guide...
  • Page 25: Collect Camera Logs With Webex Meetings

    Choose Help > Send logs. Collect Camera Logs with Webex Meetings If you encounter issues when using your camera with Webex Meetings, use the Send Problem Report feature within Webex Meetings to capture camera logs for troubleshooting. The camera logs are sent within the report. You can view the logs at https://mats.webex.com/diagnostic/#/...
  • Page 26: Return Materials Authorization Checklist

    • Reboot the device. If any of the above resolved your issue, then the problem could be a firmware issue and a RMA isn't required. Collect the device logs and contact Cisco technical support services for assistance. Cisco Webex Desk Camera Administration Guide...