VeriFone V210 Installation Manual page 32

S S
ERVICE AND UPPORT
Returning a Device for Service
NOTE
32
V210 I
NSTALLATION
•
Serial number (S/N nnn-nnn-nnn)
PRODUCT ID &
SERIAL NUMBER
Figure 19 Product ID and Serial Number Location
2
Obtain the MRA number(s) by completing one of the following:
a
Call Verifone toll-free within the United States at 1-800-Verifone and follow
the automated menu options.
•
Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
•
Give the MRA representative the information you gathered in Step 1.
•
Complete the Inquiry Contact Form at
contact-us.
•
Address the Subject box to "Verifone MRA Dept."
•
Reference the model and part number in the Note box.
One MRA number must be issued for each V210 you return to Verifone, even if
you are returning several of the same model.
3
Describe the problem(s).
4
Provide the shipping address where the repaired or replacement unit must be
returned.
5
Keep a record of the following items:
•
Assigned MRA number(s).
•
Verifone serial number assigned to the V210 you are returning for service
or repair (device serial numbers are located at the back of the unit).
•
Shipping documentation, such as air bill numbers used to trace the
shipment.
•
Model(s) returned (model numbers are located on the Verifone label at the
back of the V210).
G
UIDE
https://www.verifone.com/en/us/