VeriFone VX 820 Installation Manual
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VeriFone VX 820 Installation Manual

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VX 820
Installation Guide
VeriFone Part Number DOC282-003-EN-A, Revision A.5

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Summary of Contents for VeriFone VX 820

  • Page 1 VX 820 Installation Guide VeriFone Part Number DOC282-003-EN-A, Revision A.5...
  • Page 2 VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.

  • Page 3: Table Of Contents

    Cable Connections ..........14 Connection to another VeriFone Terminal ......14 RS232 Connection using an External Power Brick.
  • Page 4 Transactions Fail To Process ........30 VX 820 I...

  • Page 5: Preface

    Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem in terminal installation and configuration. Related To learn more about the VX 820, refer to the following set of documents: Documentation • Vx820 Certifications and Regulations Sheet VPN - DOC282-001-EN-A •...

  • Page 6: Guide Conventions

    The pencil icon is used to RS232-type devices do not work NOTE highlight important information. on the VX 820 communication port. The caution symbol indicates The unit is not waterproof or CAUTION hardware or software failure, or dustproof, and is intended for loss of data.

  • Page 7: Acronym Definitions

    REFACE Guide Conventions Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 Acronym Definitions Acronym Definitions Advanced Encryption Standard Algorithm DUKPT Derived Unique Key Per Transaction Method as defined in the VISA’s POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988 Electronic Cash Register...
  • Page 8 REFACE Guide Conventions VX 820 I NSTALLATION UIDE...

  • Page 9: Overview

    ECR or terminal of this task. Features at a The VX 820 has a sleek and stylish ergonomic design that offers power and Glance performance in a smart card- and MSR-integrated PIN pad device. The VX 820 provides the right combination of features and functions in a sleek, stylish device that fits in the palm of your hand.

  • Page 10: Features And Benefits

    (AES, DES, 3DES, RSA) and key management schemes, including single and 3DES Master Session, single, and 3DES Derived Strong Feature Set • Ensures uncompromising reliability from VeriFone, the worldwide leader in e-payment • Primary smart card reader support for synchronous and asynchronous smart cards •...

  • Page 11: Setup

    Select a flat support surface, such as a countertop or table. • Select a location near a power outlet and the terminal, ECR, or computer connected to the VX 820. For safety, do not string cables or cords across a walkway. Environmental •...

  • Page 12: Electrical Considerations

    Do not use the VX 820 near water or in moist conditions. WARNING Due to risk of shock or damage, do not use the VX 820 near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.

  • Page 13: Examine

    • A SAM (Security Access Module) compartment, built into the back side of the unit. The VX 820 contains multiple-SAM (MSAM) cardholders to support multiple stored-value card programs or other merchant card requirements. •...

  • Page 14: Msam / Micro Sd Cards

    The cardholder slot in the VX 820 has a set of contacts. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way; the VX 820 has a matching notch cast into the backside of the MSAM compartment door to ensure the MSAM card is positioned correctly when the cover is closed.
  • Page 15 Figure 5 MSAM Insertion To change or install a Follow steps 1-4 for opening the VX 820 compartment door. Micro SD Card Insert the Micro SD card directly into the slot across the MSAM card holders. Figure 6...

  • Page 16: Cable Connections

    VX 820, currently specified as 4.2W. In cases Terminal where the terminal is only able to provide a 7 V DC output to power the VX 820, the terminal must be able to source at least 0.57 A of current. Otherwise, proper functioning of the VX 820 is not guaranteed.
  • Page 17 ETUP Cable Connections RS232 Connection A special dongle cable is used, where one end of the cable plugs into the VX 820 using an External while the other end terminates in a DB-9 connector housing. On the housing, a Power Brick DC jack is provided to connect to an external power brick.

  • Page 18: Poweredusb Connection

    Use the DC jack provided on the USB power cable to connect to an external power brick. Connect the cable to the VX 820 and plug the male USB connector into the corresponding USB port on the USB host as illustrated in...

  • Page 19: Ethernet Connection With External Power Brick

    Not all VX 820 configurations and device contexts require the use of a power supply – VeriFone ships power supplies with the VX 820 as required. If you have changed the context in which the VX 820 is used or have questions about which power supply should be used, contact your VeriFone representative.

  • Page 20: Smart Card Reader Use

    Premature removal can void the transaction. Magnetic Card The VX 820 has a magnetic card reader that uses a triple track stripe reader. This Reader Use gives the unit greater reliability over a wide range of swipe speeds and operating environments.

  • Page 21: Contactless Transactions

    The VX 820 supports contactless transactions through an integrated contactless Transactions module. Using the VX 820 for The VX 820 only becomes active for contactless smart card transactions when Contactless initialized by an application. Transactions To perform a contactless smart card transaction: Gently tap the card onto or hold the card (within to 4 cm.) against the surface...

  • Page 22: Optional Accessories

    An stylus with holder can be attached to the VX 820 and used as an alternative device input method. To attach the stylus holder, screw it into the back of the VX 820 as shown in the illustration below: VX 820 I...
  • Page 23 ETUP Optional Accessories Mounting Adapter This optional accessory is used to mount the VX 820 to vertical or inclined surfaces. First, screw the mounting adapter in place using the two slots behind the terminal, and optionally the stylus holder. Attach three M3 screws to the desired surface. Make sure that they are placed at distances that align with the slots on the mounting adapter.
  • Page 24 ETUP Optional Accessories VX 820 I NSTALLATION UIDE...

  • Page 25: Hapter

    HAPTER Specifications This chapter discusses power requirements, dimensions, and other specifications of the VX 820. Unit Power • 5-12VDC, 4.2W Max Requirements (Maximum consumption with backlight and contactless active) Power Pack • PWR282-001-01-A (varies per region) • UL, ITE listed, Class 2, switching power supply •...

  • Page 26: Keypad

    Peripheral Ports • Single multi-port connector which supports RS-232, USB 2.0 device, USB Host, Ethernet Security • 3DES encryption, Master/Session and DUKPT key management • VeriShield file authentication • PCI PED 3.0 approved VX 820 I NSTALLATION UIDE...

  • Page 27: Hapter

    Do not spray cleaners or other solutions directly onto the keypad or display. Card Readers Do not attempt to clean the card readers. Doing so can void any warranty. For card reader service, contact your VeriFone distributor or service provider. VX 820 I NSTALLATION...
  • Page 28 AINTENANCE AND LEANING Card Readers VX 820 I NSTALLATION UIDE...

  • Page 29: Hapter

    International – Contact your VeriFone representative. Service Returns Before returning the VX 820 to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more VX 820 for repair or replacement (U.S. customers only).
  • Page 30 You will be issued MRA number(s) and the fax will be returned to you. NOTE One MRA number must be issued for each VX 820 you return to VeriFone, even if you are returning several of the same model. Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned.

  • Page 31: Accessories Accessories And Documentation

    08398-XX-(R) Connects VX 820 to ECR with USB Type A Various others, depending on what they connect to. Contact your local VeriFone representative or service provider to identify the best cable for your needs. Power Supply Power packs are optional, except in certain instances (see Power Supply).
  • Page 32 ERVICE AND UPPORT Accessories Accessories and Documentation VX 820 I NSTALLATION UIDE...

  • Page 33: Hapter

    Troubleshooting Guidelines This chapter lists typical examples of malfunctions that you may encounter while operating your VX 820 and the steps that you can take to resolve them. The troubleshooting guidelines provided in the following section are included to assist successful installation and configuration of the VX 820. If you are having problems operating your VX 820, please read these troubleshooting examples.

  • Page 34: Transactions Fail To Process

    Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. • If the problem persists, contact your local VeriFone representative. Check Smart Card Reader •...
  • Page 35 ROUBLESHOOTING UIDELINES Transactions Fail To Process 670 I NSTALLATION UIDE...
  • Page 36 VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com VX 820 Installation Guide VeriFone Part Number DOC282-003-EN-A, Revision A.5...

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