VeriFone Moneris Vx810 Duet User Manual
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Summary of Contents for VeriFone Moneris Vx810 Duet
- Page 1 All manuals and user guides at all-guides.com Using Your Terminal Moneris Vx810 Duet (07/12)
- Page 2 All manuals and user guides at all-guides.com Need help? Call 1-866-319-7450 Record your Moneris merchant number here:...
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Page 3: Table Of Contents
Contents Moneris Vx810 Duet ......Optional devices ....... -
Page 4: Moneris Vx810 Duet
All manuals and user guides at all-guides.com Moneris Vx810 Duet Use this all-in-one POS solution to process transactions at the point of sale (POS). The lightweight Vx810 terminal/PINpad incorporates a display screen and keypad, and connects to the Duet base, which contains the printer and communications hardware. - Page 5 All manuals and user guides at all-guides.com 0 Duet Terminal keys F1 to F4 • Multi-function keys that correspond to the options displayed on the right-hand side of display. Purple keys Function keys that correspond to the icons (if any) displayed on the screen above them: •...
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Page 6: Optional Devices
All manuals and user guides at all-guides.com Optional devices Vx810 external PINpad If an optional Vx810 external PINpad is connected to the Vx810 Duet and your merchant account is configured for it, your customer must enter their information on the external PINpad during transactions. Keep the terminal in front of you to complete the transaction. - Page 7 All manuals and user guides at all-guides.com Modular contactless reader If an optional modular contactless reader is connected to the Vx810 Duet terminal and your merchant account is configured for it, contactless cards can be tapped on the reader for Purchases and Refunds. However, the amount of the transaction must be equal to or less than the maximum Contactless Dollar Value (CDV).
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Page 8: Card Entry Options
All manuals and user guides at all-guides.com Card entry options Insert: Chip cards 1. Wait for the “Swipe Card:”, “Insert or Swipe Card:” or “Swipe, Tap, or Insert Card:” prompt to appear on the terminal or PINpad. 2. Either you or the customer inserts the card into the device’s... - Page 9 All manuals and user guides at all-guides.com tions Wave/Tap: Contactless cards Note: The transaction amount must be equal to or less than the maximum Contactless Dollar Value (see page 5). 1. Wait for the “Swipe, Tap, or Insert Card:” prompt to appear on the terminal or the “Insert or Swipe Card:”...
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Page 10: Transactions
All manuals and user guides at all-guides.com Transactions All instructions in this guide begin at the transactions menu. To access the transactions menu from the applications menu, select DEBIT & CREDIT. To access the transactions menu from any screen in the DEBIT &... - Page 11 All manuals and user guides at all-guides.com Pre-Authorization Authorizes a temporary amount when the final purchase amount is unknown (e.g., hotel or car rental). 1. Select Pre Auth then, on the Pre-Auth menu, select Auth. 2. Key in the Pre Auth amount and press the green key then follow the prompts.
- Page 12 All manuals and user guides at all-guides.com Refund Credits a customer’s account for a previous purchase. 1. Select Refund. If prompted, key in the manager password and press the green key. 2. Key in the refund amount and press the green key, then follow the prompts.
- Page 13 All manuals and user guides at all-guides.com Delete Pre-Auth Deletes a Pre-Authorization before it is completed. 1. Select Auth, then select Del Pre Auth. If prompted, key in the manager password press the green key. 2. Search for the Pre-Authorization transaction: •...
- Page 14 All manuals and user guides at all-guides.com Merchant and customer prompts These tables list prompts you and your customers might see during a POS transaction, along with the actions to take for each one. Merchant prompts Merchant actions Clerk Id: Key in the clerk number and press the green key.
- Page 15 All manuals and user guides at all-guides.com Reference #: Key in the customer reference number (0 to 16 digits) and press the green key. Promo Code: Key in the six-digit private label promotion code and press the green key. Tear Receipt and Press Tear off the receipt and press the green OK Key key.
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Page 16: Receipts
All manuals and user guides at all-guides.com Receipts Useful codes • The Seq # is found on all receipts. It is the first six of the last seven digits of the Seq # printed on the receipt (e.g. if the Seq # is 0001234560, then key in 123456). - Page 17 All manuals and user guides at all-guides.com Reprint a receipt Prints a duplicate Customer Copy of a receipt. Note: For signatureless transactions, only the Customer Copy is printed. To print signatureless transaction details for your records, perform a Transaction Inquiry (see page 16).
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Page 18: Reporting
All manuals and user guides at all-guides.com Reporting Transaction Inquiry Displays and prints the details of transactions in the terminal memory. 1. Scroll down and select Batch Review. If prompted, key in the manager password press the green key. 2. To retrieve transactions by: •... - Page 19 All manuals and user guides at all-guides.com Tip Report Prints tip activity for the current batch in the terminal memory. Note: Clerk and Tip processing must be enabled to print this report. 1. Press the REPORTS key (first purple key on the right). If prompted, key in the manager password.
- Page 20 All manuals and user guides at all-guides.com Using y Deposit Totals Report Prints the totals of all transaction types in batches that have been closed on the Moneris host on the date this report is printed. 1. Press the REPORTS key (first purple key on the right).
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Page 21: Administrative Transactions
All manuals and user guides at all-guides.com Administrative transactions Using your terminal Logon If the “Host Logon Required” prompt appears, you must log on before you can perform transactions on the terminal. 1. Press the green key at the transactions menu to display the CONFIGURATION menu. -
Page 22: End-Of-Day Process
All manuals and user guides at all-guides.com End-of-day process Merchant Close If your merchant account is set up for Merchant Close settlement, you must process a Batch Close transaction in order to have the funds from your POS transactions deposited to your business account. Here’s how: Step 1. -
Page 23: Troubleshooting
All manuals and user guides at all-guides.com Troubleshooting If an error message appears, first press the green key or the red CANC ANNUL key to clear the message then retry the transaction. If the error message reappears and is listed in the table below, follow the instructions in the table. - Page 24 All manuals and user guides at all-guides.com Error message Solution CHIP CARD There was an error reading the MALFUNCTION chip card. Remove the card and retry the transaction. If the message reappears, swipe the card. CHIP CARD SWIPED A chip-enabled card was swiped. Insert the card in the chip card reader and resume the transaction.
- Page 25 All manuals and user guides at all-guides.com Error Message Solution LINE BUSY 1. Check if the phone line is shared with another piece of equipment (e.g. a fax machine). 2. Check if a prefix (e.g. 9) is required to dial out. NO LINE The terminal cannot detect a dial communications line.
- Page 26 All manuals and user guides at all-guides.com Error Message Solution PHONE NUM The terminal has attempted to dial out but the phone number FLDS EMPTY parameters are empty. If this message appears during: a financial transaction: Contact Moneris Solutions. a Batch Close transaction: Perform a re-initialization, then try the transaction again.
- Page 27 All manuals and user guides at all-guides.com Error Message Solution TRANS NOT You have attempted to perform ALLOWED a transaction that is either not configured on your terminal or not TRANS NOT set up in your merchant account. SUPPORTED Equipment problems Problem Solution Display screen on...
- Page 28 Simply log in to Merchant Direct and use the Message Centre to send a secure message directly to the Moneris Merchant Service Centre. For more information, visit the Moneris Vx810 Duet product webpage at moneris.com/duet. Shop for point-of-sale supplies and paper online at shopmoneris.com.
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