Call Barging Operations; Using Spy Feature Codes; Figure 5: Listen Spy; Figure 6: Whisper Spy - Grandstream Networks UCM6 Series Manual

CALL BARGING OPERATIONS

In these examples, we consider the following:
1. Extension 1000 is in call with an external number or local extension (1001 in our example).
2. Extension 1002 is manager/supervisor's extension to use for barge in.
3. Extension 1002 is allowed to barge on extension 1000.

Using Spy Feature Codes

•
Listen Spy
Using allowed extension to barge in, dial "Listen Spy" feature code (default is *54) followed by extension
number to spy on.
In this example: Using extension 1002, dial *541000.
Once entering this feature code, extension 1002 can listen to both external number and extension 1000,
but the line will be muted and neither external number or local extension 1001 can hear 1002.
•
Whisper Spy
Using allowed extension to barge in, dial "Whisper Spy" feature code (default is *55) followed by extension
number to spy on.
In this example: Using extension 1002, dial *551000.
Once entering this feature code, extension 1002 will be able to talk to 1000 only, external number or local
extension will not be able to hear 1002. This can be helpful in order to whisper to agents to help them
handle a call.
Manager/Supervisor's
extension: 1002
Extension: 1000
Figure 4: Listen Spy
Manager/Supervisor's
extension: 1002
Extension: 1000
Figure 5: Whisper Spy
Call Barge Guide
External number /
local extension
External number /
local extension
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