Page 1 Grandstream Networks, Inc. UCM6200 Series IP PBX User Manual...
Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this user manual is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Page 3 GNU GPL INFORMATION UCM6200 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.
Page 4: Table Of Contents
WELCOME ....................24 PRODUCT OVERVIEW ................25 Technical Specifications ........................25 INSTALLATION ..................28 Equipment Packaging .......................... 28 Connect Your UCM6200 ........................28 Connect The UCM6202 ........................ 28 Connect The UCM6204 ........................ 29 Connect The UCM6208 ........................ 30 Safety Compliances ..........................31 Warranty ..............................
Page 5 Login Settings ............................89 Google Service Settings Support ......................90 PROVISIONING ..................93 Overview .............................. 93 Configuration Architecture for End Point Device ................. 93 Auto Provisioning Settings........................94 Discovery ............................. 97 Global configuration ..........................98 P a g e UCM6200 Series User Manual...
Page 6 SLA STATION ..................177 Create/Edit SLA Station ........................177 Sample Configuration ........................178 CALL ROUTES ..................180 Outbound Routes ..........................180 Outbound Routes ........................180 Outbound Blacklist ........................182 Inbound Routes ..........................183 P a g e UCM6200 Series User Manual...
Page 7 Configure Ring Group ........................212 Remote Extension in Ring Group ...................... 214 PAGING AND INTERCOM GROUP ............217 Configure Paging/Intercom Group ..................... 217 CALL QUEUE ..................219 Configure Call Queue ........................219 P a g e UCM6200 Series User Manual...
Page 8 Dial by Name Configuration....................... 249 WAKEUP SERVICE ................253 WakeUp Service using admin login ....................253 WakeUp service from User portal ...................... 254 WakeUp service using feature code ....................254 ACTIVE CALLS AND MONITOR ............255 P a g e UCM6200 Series User Manual...
Page 9 SIP Settings/Session Timer ....................... 276 SIP Settings/TCP and TLS ........................ 276 SIP Settings/NAT ..........................277 SIP Settings/TOS ..........................277 PORTS CONFIG ..................280 VALUE-ADDED FEATURES ..............282 FAX Sending ............................282 Announcements Center ........................282 P a g e UCM6200 Series User Manual...
Page 10 Downloaded CDR File ........................ 315 Statistics ............................. 316 Recording Files ........................... 317 API Configuration ........................318 UPGRADING AND MAINTENANCE ............320 Upgrading ............................320 Upgrading Via Network ....................... 320 Upgrading Via Local Upload ....................... 321 P a g e UCM6200 Series User Manual...
Page 11 Traceroute ........................... 332 Analog Record Trace ........................333 Service Check ..........................334 Network Status ........................... 335 Remote Access ..........................335 SSH Access ..........................335 EXPERIENCING THE UCM6200 SERIES IP PBX ......... 337 P a g e UCM6200 Series User Manual...
Page 12 Table 11: UCM6200 Network Settings->Static Routes ..................58 Table 12: UCM6200 Network Settings->Port Forwarding ................... 60 Table 13: UCM6200 Settings -> Network Settings -> Open VPN ............... 62 Table 14: UCM6200 Firewall->Static Defense->Current Service................ 66 Table 15: Typical Firewall Settings ........................66 Table 16: Firewall Rule Settings ..........................
Page 13 Table 75: Follow Me Settings ..........................239 Table 76: Follow Me Options ..........................240 Table 77: DISA Settings ............................ 242 Table 78: Callback Configuration Parameters....................244 Table 79: Event List Settings ..........................246 P a g e UCM6200 Series User Manual...
Page 14 Table 80: Wakeup Service ..........................253 Table 81: UCM6200 Feature Codes ......................... 258 Table 82: Internal Options/General ........................265 Table 83: Internal Options/Jitter Buffer ......................269 Table 84: Internal Options/RTP Settings ......................269 Table 85: Internal Options/Payload ........................270 Table 86: Internal Options/PIN Group ....................... 271 Table 87: IAX Settings/General .........................
Page 15 Figure 34: UCM6200 Port Forwarding Configuration ..................62 Figure 35: GXP2160 Web Access Using UCM6202 Port Forwarding ..............62 Figure 36: Open VPN feature on the UCM6200 ....................63 Figure 37: Register Domain Name on noip.com ....................64 Figure 38: UCM6200 DDNS Setting ........................64...
Page 16 Figure 39: Using Domain Name to Connect to UCM6200 .................. 65 Figure 40: Create New Firewall Rule ........................67 Figure 41: Configure Dynamic Defense ......................69 Figure 42: LDAP Server Configurations ......................71 Figure 43: Default LDAP Phonebook DN ......................71 Figure 44: Default LDAP Phonebook Attributes ....................
Page 17 Figure 107: UCM6200 FXO Tone Settings ....................... 161 Figure 108: UCM6200 PSTN Detection ......................162 Figure 109: UCM6200 PSTN Detection: Auto Detect ..................162 Figure 110: UCM6200 PSTN Detection: Semi-Auto Detect ................163 Figure 111: DOD extension selection ........................ 175 Figure 112: Edit DOD ............................
Page 18 Figure 157: Inbound Route to Fax Extension ....................235 Figure 158: Create Follow Me ........................... 238 Figure 159: Edit Follow Me ..........................238 Figure 160: Configure Speed Dial ........................241 Figure 161: Speed Dial Destinations ........................ 241 P a g e UCM6200 Series User Manual...
Page 19 Figure 198: SugarCRM Basic Settings ......................293 Figure 199: CRM User Settings ........................294 Figure 200: Salesforce Basic Settings ......................295 Figure 201: Salesforce User Settings ....................... 296 Figure 202: Status->PBX Status ........................297 P a g e UCM6200 Series User Manual...
Page 20 Figure 235: Backup / Restore ........................... 325 Figure 236: Local Backup ..........................325 Figure 237: Data Sync ............................326 Figure 238: Restore UCM6200 from Backup File ..................... 327 Figure 239: Cleaner ............................328 Figure 240: USB/SD Card Files Cleanup ......................329 Figure 241: Reset and Reboot ..........................
Page 21: Gnu Gpl Information
Figure 245: Troubleshooting Analog Trunks ..................... 333 Figure 246: A Key Dial-up FXO ......................... 334 Figure 247: Service Check ..........................334 Figure 248: Network Status..........................335 Figure 249: SSH Access ........................... 336 P a g e UCM6200 Series User Manual...
Page 22: Change Log
CHANGE LOG This section documents significant changes from previous versions of the UCM6200 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.13.14 ...
Page 23: Firmware Version 1.0.11.27
Added Banned User list for web UI login attempts [Login Settings]  Added Email template support [Email Templates]  Added outbound route country restriction  Added external disk usage alert option [Alert Events List] P a g e UCM6200 Series User Manual...
Page 24: Firmware Version 1.0.0.7
Added call queue custom prompt support [Configure Call Queue]  Added call queue retry time support [Configure Call Queue]  Added Support for DHCP Client List [DHCP Client List] Firmware Version 1.0.0.7  This is the initial version. P a g e UCM6200 Series User Manual...
Page 25: Welcome
User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adaptor with the UCM6200 as it may cause damage to the products and void the manufacturer warranty.
Page 26: Product Overview
Network Protocols HTTP/HTTPS, PPPoE, SIP (RFC3261), STUN, SRTP, TLS, LADP Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current Disconnect Methods Disconnect, Busy Tone Security Media SRTP, TLS, HTTPS, SSH Physical P a g e UCM6200 Series User Manual...
Page 27 Conference Bridges  UCM6208: Up to 6 password-protected conference bridges allowing up to 32 simultaneous PSTN or IP participants Call park, call forward, call transfer, DND, ring/hunt group, paging/intercom and Call Features P a g e UCM6200 Series User Manual...
Page 28 UCM6200 FXS ports lifeline functionality: The UCM6200 FXS interfaces are metallic through to the FXO interfaces. If there is power outage, FXS1 port will fail over to FXO 1 port, FXS 2 port will fail over to FXO 2 port. The user can still access the PSTN connected with the FXO interfaces from FXS interfaces.
Page 29: Installation
INSTALLATION Before deploying and configuring the UCM6200 series, the device needs to be properly powered up and connected to network. This section describes detailed information on installation, connection and warranty policy of the UCM6200 series. Equipment Packaging Table 2: UCM6200 Equipment Packaging...
Page 30: Connect The Ucm6204
LCD shows up the IP address. 6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports. Connect The UCM6204 Figure 3: UCM6204 Front View P a g e UCM6200 Series User Manual...
Page 31: Connect The Ucm6208
LCD shows up the IP address. 6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports. P a g e UCM6200 Series User Manual...
Page 32: Safety Compliances
Grandstream reserves the right to remedy warranty policy without prior notification. ----------------------------------------------------------------------------------------------------------------------------- --------------- Warning: Use the power adapter provided with the UCM6200 series IP PBX. Do not use a different power adapter as this may damage the device. This type of damage is not covered under warranty. ----------------------------------------------------------------------------------------------------------------------------- ---------------...
Page 33: Getting Started
This section provides step-by-step instructions on how to use the LCD menu, LED indicators and Web GUI of the UCM6200 series. Once the basic settings are done, users could start making calls from UCM6200 extension registered on a SIP phone as described at the end of this section.
Page 34 "DOWN" button, or from web GUI->System Status->General page. Reboot the device manually after the RTC test is done.  Hardware Testing Select "Test SVIP" to perform SVIP test on the device. This is mainly for P a g e UCM6200 Series User Manual...
Page 35: Use The Led Indicators
Disable SSH: Disable SSH access. By default the SSH access is disabled. Use The LED Indicators The UCM6200 has LED indicators in the front to display connection status. The following table shows the status definitions. Table 4: UCM6202/UCM6204 LED Indicators...
Page 36: Figure 7: Ucm6204 Web Gui Login Page
3. Open a Web browser on the computer and enter the web GUI URL in the following format: http(s)://IP-Address:Port where the IP-Address is the IP address displayed on the UCM6200 LCD. By default, the protocol is HTTPS and the Port number is 8089.
Page 37: Setup Wizard
-------------------------------------------------------------------------------------------------------------------------------------------- Setup Wizard When the user logs in the UCM6200 web UI for the first time, a setup wizard will guide the user to set up basic configuration. Configurations in setup wizard includes: Time zone, Change password, Network settings, Extensions, Trunk and routes.
Page 38: Web Gui Configurations
Web GUI Languages Currently the UCM6200 series web GUI supports English, Simplified Chinese, Traditional Chinese, Spanish, French, Portuguese, Russian, Italian, Polish, German and etc. Users can select the displayed language in web GUI login page, or at the upper right of the web GUI after logging...
Page 39: Save And Apply Changes
Make Your First Call Power up the UCM6200 and your SIP end point phone. Connect both devices to the network. Then follow the steps below to make your first call.
Page 40: System Settings
User management is on web GUI->Settings->User Management page. User could create multiple accounts for different administrators to log in the UCM6200 web GUI. Additionally, the system will automatically create user accounts along with creating new extensions for extension users to login to the web UI using their extension number and password.
Page 41: Table 6: User Management->Create New User
Enter the necessary information to keep a record for this user. Last Name Home Number Phone Number Once created, the Super Admin can edit the users by clicking on or delete the user by clicking on P a g e UCM6200 Series User Manual...
Page 42: Custom Privilege
 Super Administrator This is the highest privilege. Super Admin can access all pages on UCM6200 web GUI, change configuration for all options and execute all the operations. Super Admin can create, edit and delete one or more users with “Admin” privilege Super Admin can edit and delete one or more users with “Consumer”...
Page 43: Figure 13: General User
The Super Admin user can create users with different privileges. 8 modules are available for privilege customization. CDR API CDR Records Conference Conference Schedule System Events PBX Status System Status Active Calls P a g e UCM6200 Series User Manual...
Page 44: User Portal
The user could log in web UI user portal using the extension number and password. When there is an extension created in the UCM6200, the corresponding user account for the extension is automatically created. The user portal allows limited access including user information, extension configuration and CDR information of the extension.
Page 45: Figure 15: Edit User Information By Super Admin
Figure 15: Edit User Information by Super Admin The following figure shows an example of login page using extension number 1000 as the username. Figure 16: User Portal Login After login, the web UI displays is shown as below. P a g e UCM6200 Series User Manual...
Page 46: Concurrent Multi-User Login
Portal->Basic Information->CDR page. Concurrent Multi-User Login When there are multiple web UI users created, concurrent multi-user login is supported on the UCM6200. Multiple users could edit options and have configurations take effect simultaneously. However, if different users are editing the same option or making the same operation (by clicking on “Apply Changes”), a prompt will pop up as shown in the following figure.
Page 47: Table 7: Operation Log Column Header
Click on to view the options and values configured by this operation. User could also filter the operation logs by time condition, IP address and/or username. Configure these conditions and then click on P a g e UCM6200 Series User Manual...
Page 48: Change Password
Change Password After logging in the UCM6200 web UI for the first time, it is highly recommended for users to change the default password "admin" to a more complicated password for security purpose. Follow the steps below to change the Web UI access password.
Page 49: Change Binding Email
Change binding Email UCM6200 allows user to configure binding email in case login password is lost. UCM6200 login credential will be sent to the designated email address. The feature can be found under web UI->Settings->User Management->Change Binding Email.
Page 50: Network Settings
Email Address is used to retrieve password when password is lost Network Settings After successfully connecting the UCM6200 to the network for the first time, users could login the Web GUI and go to Settings->Network Settings to configure the network parameters for the device.
Page 51 Assign the VLAN tag of the layer 2 QoS packets for LAN port. The default value is 0. Layer 2 QoS Assign the priority value of the layer 2 QoS packets for LAN port. The default value is 0. 802.1p Priority P a g e UCM6200 Series User Manual...
Page 52 Enter the DNS server 1 address for static settings. Default is (2001:4860:4860::8888 ) DNS Server 1 DNS Server 2 Enter the DNS server 2 address for static settings. Default is (2001:4860:4860::8844 ) P a g e UCM6200 Series User Manual...
Page 53  Method: Route When the UCM6200 has method set to Route in network settings, WAN port interface is used for uplink connection and LAN port interface is used as a router. Please see a sample diagram below. P a g e...
Page 54: Figure 23: Ucm6200 Network Interface Method: Route
Figure 23: UCM6200 Network Interface Method: Route  Method: Switch WAN port interface is used for uplink connection; LAN port interface is used as bridge for PC connection. P a g e UCM6200 Series User Manual...
Page 55: Figure 24: Ucm6200 Network Interface Method: Switch
Figure 24: UCM6200 Network Interface Method: Switch  Method: Dual Both WAN port and LAN port are used for uplink connection. Users will need assign LAN 1 or LAN 2 as the default interface in option "Default Interface" and configure "Gateway IP" if static IP is used for this interface.
Page 56: Dhcp Client List
DHCP Client List This feature can bind MAC to IP addresses on the LAN port when UCM6200 is set to Route mode. When devices receive IP addresses from LAN port, they will be listed on the webUI under “Settings > Network Settings >...
Page 57: Figure 27: Add Mac Address Bind
IEEE 802.1X is an IEEE standard for port-based network access control. It provides an authentication mechanism to device before the device is allowed to access Internet or other LAN resources. The UCM6200 supports 802.1X as a supplicant/client to be authenticated. The following diagram and figure show UCM6200 uses 802.1X mode “EAP-MD5”...
Page 58: Table 10: Ucm6200 Network Settings->802.1X
Figure 29: UCM6200 Using 802.1X as Client Figure 30: UCM6200 Using 802.1X EAP-MD5 The following table shows the configuration parameters for 802.1X on UCM6200. Identity and MD5 password are required for authentication, which should be provided by the network administrator obtained from the RADIUS server.
Page 59: Static Routes
UCM6200 web GUI->Network Settings->Basic Settings to forward traffic. It can be used to define a route when no other routes are available or necessary, or used in complementary with existing routing on the UCM6200 as a failover backup, and etc. ...
Page 60: Figure 31: Ucm6204 Static Route Sample
192.168.66.0 when registered on different interfaces on the UCM6204. Therefore, we need configure a static route on the UCM6204 so that the phones in isolated networks can make calls between each other. P a g e UCM6200 Series User Manual...
Page 61: Port Forwarding
The port forwarding configuration is under web GUI->Settings->Network Settings->Port Forwarding page. Please see related settings in the table below. Table 12: UCM6200 Network Settings->Port Forwarding Specify the WAN port number or a range of WAN ports. Unlimited number of ports can be configured.
Page 62: Figure 33: Create New Port Forwarding
UCM6200 LAN port provides DHCP pool that connects to multiple phone devices in the LAN network 192.168.2.x. The UCM6200 is used as a router, with gateway address 192.168.2.1.  There is a GXP2160 connected under the LAN interface network of the UCM6200. It obtains IP address 192.168.2.100 from UCM6200 DHCP pool. ...
Page 63: Openvpn
This will allow users to access the GXP2160 web UI from public side, by typing in address “1.1.1.1:8088”. Figure 35: GXP2160 Web Access Using UCM6202 Port Forwarding OpenVPN Open VPN settings allow the users to configure UCM6200 to use VPN features Table 13: UCM6200 Settings -> Network Settings -> Open VPN Enable Enable / Disable the open VPN feature.
Page 64: Ddns Settings
Upload a client private key. This file will be renamed as ‘client.key’ automatically. Figure 36: Open VPN feature on the UCM6200 DDNS Settings DDNS setting allows user to access UCM6200 via domain name instead of IP address. The UCM supports DDNS service from the following DDNS provider: P a g e...
Page 65: Figure 37: Register Domain Name On Noip.com
Here is an example of using noip.com for DDNS. 1. Register domain in DDNS service provider. Please note the UCM6200 needs to have public IP access. Figure 37: Register Domain Name on noip.com 2. On web UI->Settings->Network Settings->DDNS Settings, enable DDNS service and configure username, password and host name.
Page 66: Firewall
3. Now you can use domain name instead of IP address to connect to the UCM6200 web UI. Figure 39: Using Domain Name to Connect to UCM6200 Firewall The UCM6200 provides users firewall configurations to prevent certain malicious attack to the UCM6200 system.
Page 67: Table 14: Ucm6200 Firewall->Static Defense->Current Service
Under "Custom Firewall Settings", users could create new rules to accept, reject or drop certain traffic going through the UCM6200. To create new rule, click on "Create New Rule" button and a new window will pop up for users to specify rule options.
Page 68: Table 16: Firewall Rule Settings
Action  REJECT  DROP Select the traffic type.  Type If selected, users will need specify the network interface "LAN" or "WAN" (for UCM6200) for the incoming traffic.  Select the service type.    Telnet  TFTP ...
Page 69: Dynamic Defense
UCM6200 can be monitored, which helps prevent massive connection attempts or brute force attacks to the device. The blacklist can be created and updated by the UCM6200 firewall, which will then be displayed in the web page. Please refer to the following table for dynamic defense options on the UCM6200.
Page 70: Fail2Ban
Figure 41: Configure Dynamic Defense Fail2ban Fail2Ban feature on the UCM6200 provides intrusion detection and prevention for authentication errors in SIP REGISTER, INVITE and SUBSCRIBE. Once the entry is detected within "Max Retry Duration", the UCM6200 will take action to forbid the host for certain period as defined in "Banned Duration". This feature helps prevent SIP brute force attacks to the PBX system.
Page 71: Ldap Server
These are all parts of the LDAP data Interchange Format, according to RFC 2849, which is how the LDAP tree is filtered. If users have the Grandstream phone provisioned by the UCM6200, the LDAP directory will be set up on the phone and can be used right away for users to access all phonebooks.
Page 72: Figure 42: Ldap Server Configurations
Figure 42: LDAP Server Configurations The UCM6200 LDAP server supports anonymous access (read-only) by default. Therefore, the LDAP client doesn't have to configure username and password to access the phonebook directory. The "Root DN" and "Root Password" here are for LDAP management and configuration where users will need provide for authentication purpose before modifying the LDAP information.
Page 73: Ldap Phonebook
The contacts information will need to be modified via Web GUI->PBX->Basic/Call Routes->Extensions first. The default LDAP phonebook will then be updated automatically. Figure 45: LDAP Server->LDAP Phonebook P a g e UCM6200 Series User Manual...
Page 74: Figure 46: Add Ldap Phonebook
Once added, users can select to edit the phonebook attributes and contact list (see figure below), or select to delete the phonebook. Figure 47: Edit LDAP Phonebook  Import phonebook from your computer to LDAP server P a g e UCM6200 Series User Manual...
Page 75: Figure 48: Import Phonebook
Here is how a sample file looks like. Please note “Account Number” and “Phonebook DN” fields are required. Users could export a phonebook file from the UCM6200 LDAP phonebook section first and use it as a sample to start with.
Page 76: Ldap Client Configurations
Select the checkbox for the LDAP phonebook and then click on “Export Selected Phonebook” to export the selected phonebook. The exported phonebook can be used as a record or a sample CSV file for the users to add more contacts in it and import to the UCM6200 again. Figure 51: Export Selected LDAP Phonebook LDAP Client Configurations The configuration on LDAP client is similar when you use other LDAP servers.
Page 77: Figure 52: Ldap Client Configurations
Password: “LDAP server login password” Filter: (|(CallerIDName=%)(AccountNumber=%)) Port: 389 The following figure gives a sample configuration for UCM6200 acting as a LDAP client. Figure 52: LDAP Client Configurations To configure Grandstream IP phones as the LDAP client, please refer to the following example:...
Page 78: Http Server
Figure 53: GXP2200 LDAP Phonebook Configuration HTTP Server The UCM6200 embedded web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow the users to configure the PBX through a Web browser such as Microsoft IE, Mozilla Firefox and Google Chrome.
Page 79: Email Settings
Email settings Email settings The Email application on the UCM6200 can be used to send out alert event Emails, Fax (Fax-To-Email), Voicemail (Voicemail-To-Email) and etc. The configuration parameters can be accessed via Web GUI->Settings- >Email Settings->Email Settings.
Page 80: Email Templates
Once the configuration is finished, click on "Test". In the prompt, fill in a valid Email address to send a test Email to verify the Email settings on the UCM6200. Email Templates The Email templates on the UCM6200 can be used for email notification the configuration parameters can be accessed via Web GUI->Settings->Email Settings->Email Templates. Figure 55: Email Templates...
Page 81: Email Send Log
Under UCM web UI->Settings->Email Settings->Email Send Log, users could search, filter and check whether the Email is sent out successfully or not. This page will also display the corresponding error message if the Email is not sent out successfully. Figure 57: Email Send log P a g e UCM6200 Series User Manual...
Page 82: Time Settings
Time settings Auto time updating The current system time on the UCM6200 is displayed on the upper right of the web page. It can also be found under Web GUI->Status->System Status->General. To configure the UCM6200 to update time automatically, go to Web GUI->Settings->Time Settings->Time Auto Updating.
Page 83: Table 22: Time Auto Updating
The configurations under Web GUI->Settings->Time Settings->Time Auto Updating page require reboot to take effect. Please consider configuring auto time updating related changes when setting up the UCM6200 for the first time to avoid service interrupt after installation and deployment in production.
Page 84: Set Time Manually
Manually setup time will take effect immediately after saving and applying change in the web UI. If users would like to reboot the UCM6200 and keep the manually setup time setting, please make sure "Remote NTP Server", "Enable DHCP Option 2" and "Enable DHCP Option 42" options under Web GUI->Settings->Time Settings- >Time Auto Updating page are unchecked or set to empty.
Page 85: Table 23: Create New Office Time
Once done, click on "Save" and then "Apply Change" for the office time to take effect. The office time will be listed in the web page as the figure shows below. P a g e UCM6200 Series User Manual...
Page 86: Holiday
Click on "Delete Selected Office Times" to delete multiple selected office times at once. Holiday On the UCM6200, the system administrator can define "holiday", which can be used to configure time condition for extension call forwarding schedule and inbound rule schedule. To configure holiday, go to Web UI->Settings- >Time Settings->Holiday.
Page 87: Figure 63: Settings->Time Settings->Holiday
Click on "Delete Selected Holidays" to delete multiple selected holidays at once. -------------------------------------------------------------------------------------------------------------------------- ------------------ Note: For more details on how to use office time and holiday, please refer to the link below: http://www.grandstream.com/sites/default/files/Resources/How_to_use_office_time_and_holiday_UCM6100.pd -------------------------------------------------------------------------------------------------------------------------------------------- P a g e UCM6200 Series User Manual...
Page 88: Ntp Server
NTP Server The UCM6200 can be used as a NTP server for the NTP clients to synchronize their time with. To configure the UCM6200 as the NTP server, set "Enable NTP server" to "Yes" under web GUI->Settings->NTP Server. On the client side, point the NTP server address to the UCM6200 IP address or host name to use the UCM6200 as the NTP server.
Page 89: Figure 65: Recordings Storage Prompt Information
Figure 66: Recording Storage Category On the UCM6200, recording files are generated and exist in 3 categories: normal call recording files, conference recording files, and call queue recording files. Therefore, users have the following options when select the categories to copy the files to the external device: Recording Files: Copy the normal recording files to the external device.
Page 90: Login Settings
Login Settings After the user logs in the UCM6200 web UI, the user will be automatically logged out after certain timeout, or he/she can be banned for a specific period if the login timeout is exceeded. Those values can be specified under UCM6200 web GUI->Settings->Login Timeout Settings page.
Page 91: Google Service Settings Support
Figure 68: Google Service Settings->OAuth2.0 Authentication If you already have OAuth2.0 project set up on Google Developers web page, please use your existing login credential for “OAuth2.0 Client ID” and “OAuth2.0 Client Secret” in the above figure for the UCM6200 to access Google Service.
Page 92: Figure 69: Google Service->New Project
Figure 70: Google Service->Create New Credential 4. Use the newly created login credential to fill in “OAuth2.0 Client ID” and “OAuth2.0 Client Secret”. 5. Click “Get Authentication Code” to obtain authentication code from Google Service. P a g e UCM6200 Series User Manual...
Page 93: Figure 71: Google Service->Oauth2.0 Login
Figure 71: Google Service->OAuth2.0 Login 6. Now UCM6200 is connected with Google Service. You can also configure the Status update, which refresh automatically your Google Calendar with the configured time (m). Note: Zero means disable. P a g e UCM6200 Series User Manual...
Page 94: Provisioning
To provision a phone, three steps are involved, i.e., discovery, configuration and provisioning. This section explains how Zero Config works on the UCM6200. The settings for this feature can be accessed via Web UI- >PBX->Zero Config.
Page 95: Auto Provisioning Settings
After understanding the zero config configuration architecture, users could configure the available options for end point devices to be provisioned by the UCM6200 by going through the three layers. This configuration architecture allows users to set up and manage the Grandstream end point devices in the same LAN area in a centralized way.
Page 96: Figure 73: Ucm6200 Zero Config
SIP SUBSCRIBE When the phone boots up, it sends out SUBSCRIBE to a multicast IP address in the LAN. The UCM6200 discovers it and then sends a NOTIFY with the XML config file URL in the message body. The phone will then use the path to download the config file generated in the UCM6200 and take the new configuration.
Page 97: Table 25: Auto Provision Settings
By default, this is disabled. If disabled, when SIP device boots up, the UCM6200 will not send the SIP device the URL to download the config file and therefore the SIP device will not be automatically provisioned by the UCM6200.
Page 98: Discovery
Please make sure an extension is manually assigned to the phone or "Automatically Assign Extension" is enabled during provisioning. After the configuration on the UCM6200 web GUI, click on "Save" and "Apply Changes". Once the phone boots up and picks up the config file from the UCM6200, it will take the configuration right away.
Page 99: Global Configuration
Global policy Global configuration will apply to all the connected Grandstream SIP end point devices in the same LAN with the UCM6200 no matter what the Grandstream device model it is. It is divided into two levels:  Web UI->PBX->Zero Config->Global Policy ...
Page 100: Table 26: Global Policy Parameters->Localization
Date and Time Date Format Configure the date display format on the SIP end device’s LCD. Time Format Configure the time display in 12-hour or 24-hour format on the SIP end device’s P a g e UCM6200 Series User Manual...
Page 101: Table 27: Global Policy Parameters->Phone Settings
SIP and RTP messages. This is usually necessary when multiple phones are Use Random Port behind the same full cone NAT. The default setting is "No". Note: This parameter must be set to "No" for Direct IP Calling to work. P a g e UCM6200 Series User Manual...
Page 102: Table 28: Global Policy Parameters->Contact List
If "Manual" is selected, the LDAP configuration below will be applied to the Source SIP end device.  If "PBX" is selected, the LDAP configuration built-in from UCM6200 web UI->Settings->LDAP Server will be applied. Address Configure the IP address or DNS name of the LDAP server.
Page 103 Phonebook Download Configure the phonebook download interval (in Minute). If set to 0, automatic Interval download will be disabled. Valid range is 5 to 720. P a g e UCM6200 Series User Manual...
Page 104: Table 29: Global Policy Parameters->Maintenance
USB storage root directory.  Local SD Card Media If selected, an SD card needs to be plugged into the UCM6200 and the firmware file must be put under a folder named “ZC_firmware” in the USB storage root directory.
Page 105: Table 30: Global Policy Parameters->Network Settings
Once selected, users need specify the Account ID, Password and Service Name for PPPoE. Advanced Setting Layer 3 QoS Define the Layer 3 QoS parameter. This value is used for IP Precedence, Diff- P a g e UCM6200 Series User Manual...
Page 106: Table 31: Global Policy Parameters->Customization
UCM6200. Check this option if the SIP end device supports 320 x 240 resolution for the LCD screen wallpaper. Screen Resolution 320 x  Source Configure the location where wallpapers are stored. P a g e UCM6200 Series User Manual...
Page 107: Global Templates
Users could then select the options to be modified and click on “Add Option” to add it into the global template. P a g e UCM6200 Series User Manual...
Page 108: Figure 78: Edit Global Template
The created global templates will show in the web UI->PBX->Zero Config->Global Templates page. Users can click on to delete the global template or click on “Delete Selected Templates” to delete multiple selected templates at once. P a g e UCM6200 Series User Manual...
Page 109: Model Configuration
There is always only one default model template that can be assigned at one time on the UCM6200. The selected model template and the default model template will both take effect when generating the config file for the device.
Page 110: Figure 79: Edit Model Template
English. For P value information of different models, please refer to configuration template here http://www.grandstream.com/support/tools. Figure 79: Edit Model Template  Click on Save when done. The model template will be displayed on web UI->PBX->Zero Config->Model Templates page. P a g e UCM6200 Series User Manual...
Page 111: Model Update
Figure 80: Template Management In case the UCM6200 is placed in the private network and Internet access is restricted, users will not be able to get packages by downloading and installing from the remote server. Model template package can be manually uploaded from local device through web UI.
Page 112: Device Configuration
Besides configuring the device after the device is discovered, users could also directly create a new device and configure basic settings before the device is discovered by the UCM6200. Once the device is plugged in, it can then be discovered and provisioned. This gives the system administrator adequate time to set up each device beforehand.
Page 113: Manage Devices
>Zero Config page. Users can see the devices with their MAC address, IP address, vendor, model and etc. Figure 83: Manage Devices  Click on to access the web UI of the phone.  Click on to edit the device configuration. P a g e UCM6200 Series User Manual...
Page 114: Figure 84: Edit Device
This is the lowest level configuration. The global policy configured in web UI->PBX->Zero Config- >Global Policy will be applied here. Clicking on “Modify Global Policy” to redirect to page PBX->Zero Config->Global Policy. (2) Global Templates P a g e UCM6200 Series User Manual...
Page 115 (5) Customize Device Settings This is the highest level configuration for the device. Click on “Modify Customize Device Settings” and following dialog will show. P a g e UCM6200 Series User Manual...
Page 116: Figure 85: Edit Customize Device Settings
LCD is set to English. The warning information on right tells that the option matching the P value number exists and clicking on it will lead to the matching option. For P value information of different models, please refer configuration template here http://www.grandstream.com/sites/default/files/Resources/config-template.zip. P a g e UCM6200 Series User Manual...
Page 117: Figure 86: Add P Value In Customize Device Settings
Select multiple devices that need to be modified and then click on to batch modify devices. If selected devices are of the same model, the configuration dialog is like the following figure. Configurations in five levels are all available for users to modify. P a g e UCM6200 Series User Manual...
Page 118: Figure 87: Modify Selected Devices - Same Model
If selected devices are of different models, the configuration dialog is like the following figure. Click on to view more devices of other models. Users are only allowed to make modifications in Global Templates and Global Policy level. P a g e UCM6200 Series User Manual...
Page 119: Figure 88: Modify Selected Devices - Different Models
Users could then click on to send NOTIFY to the SIP end point device and trigger the provisioning process. The device will start downloading the generated configuration file from the URL contained in the NOTIFY message. P a g e UCM6200 Series User Manual...
Page 120: Sample Application
1. Go to web GUI->PBX->Zero Config->Zero Config Settings, select “Enable Zero Config”. 2. Go to web GUI->PBX->Zero Config->Global Policy, configure Date Format, Time Format and Firmware Source as follows. P a g e UCM6200 Series User Manual...
Page 121: Figure 90: Zero Config Sample - Global Policy
New Device” function to add the devices to the device list on web UI->PBX->Zero Config->Zero Config. 6. On web GUI->PBX->Zero Config->Zero Config page, users could identify the devices by their MAC addresses or IP addresses displayed on the list. Click on to edit the device settings. P a g e UCM6200 Series User Manual...
Page 122: Figure 91: Zero Config Sample - Device Preview 1
8. For the 3 phones used by Spanish support, in “Basic” settings select an available extension for account 1 and click on “Save”. Then click on “Advanced” settings tab to bring up the following dialog. P a g e UCM6200 Series User Manual...
Page 123: Figure 92: Zero Config Sample - Device Preview 2
9. For the GXV3275 used by the customer support supervisor, select an available extension for account 1 on “Basic” settings and click on “Save”. Users can see the preview of the device configuration in “Advanced” settings. There is no model template configured for GXV3275. P a g e UCM6200 Series User Manual...
Page 124: Figure 93: Zero Config Sample - Device Preview 3
UCM6200. Now all the 9 phones in the network will be provisioned with an unique extension registered on the UCM6200. 3 of the phones will be provisioned to display Spanish on LCD and the other 5 will be provisioned to display English on LCD.
Page 125: Extensions
SIP extension options are divided into four categories:  Basic Settings  Media  Features  Specific Time Click on the tag to view or edit options belonging to that category. The configuration parameters are as follows. P a g e UCM6200 Series User Manual...
Page 126: Table 34: Sip Extension Configuration Parameters->Basic Settings
When user dials voicemail code, the password verification IVR is skipped. If enabled, Password this would allow one-button voicemail access. By default this option is disabled. Verification If selected, this extension will be disabled on the UCM6200. Disable This Note: Extension The disabled extension still exists on the PBX but can’t be used on the end device.
Page 127: Table 35: Sip Extension Configuration Parameters->Media
>Internal Options->Language. The dropdown list shows all the current available voice prompt languages on the UCM6200. To add more languages in the list, please download voice prompt package by selecting "Check Prompt List" under web UI- >PBX->Internal Options->Language. The maximum endpoints which can be registered into this extension. For security...
Page 128: Table 36: Sip Extension Configuration Parameters->Features
“Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or CFN Time Holiday” and “Specific”. Condition Note:  “Specific” has higher priority to “Office Times” if there is a conflict in terms of time P a g e UCM6200 Series User Manual...
Page 129 Note: The maximum number on the Whitelist is 10. CC Settings If enabled, UCM6200 will automatically alert this extension when a called party is Enable CC available, given that a previous call to that party failed for some reason. By default it’s disabled.
Page 130 Configure the number of seconds to ring the user before the call is forwarded to voicemail (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6200, which can be configured in Ring Timeout the global ring timeout setting under web GUI->Internal Options->IVR Prompt:...
Page 131: Create New Iax Extension
Click to add Time Condition to configure specific time for this extension. Create New IAX Extension The UCM6200 supports Inter-Asterisk eXchange (IAX) protocol. IAX is used for transporting VoIP telephony sessions between servers and terminal devices. IAX is similar to SIP but also has its own characteristic. For more information, please refer to RFC 5465.
Page 132: Table 39: Iax Extension Configuration Parameters->Media
"Default" which is the selected voice prompt language under web GUI->PBX- >Internal Options->Language. The dropdown list shows all the current available Language voice prompt languages on the UCM6200. To add more languages in the list, please download voice prompt package by selecting "Check Prompt List" under web UI- >PBX->Internal Options->Language.
Page 133: Table 40: Iax Extension Configuration Parameters->Features
Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time.  Office Time and Holiday could be configured on page Settings->Time Settings- >Office Time/Holiday page. P a g e UCM6200 Series User Manual...
Page 134 Configure the number of seconds to ring the user before the call is forwarded to voicemail (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6200, which can be configured in Ring Timeout the global ring timeout setting under web GUI->Internal Options->IVR Prompt:...
Page 135: Create New Fxs Extension
Click to add Time Condition to configure specific time for this extension. Create New FXS Extension The UCM6200 supports Foreign eXchange Subscriber (FXS) interface. FXS is used when user needs to connect analog phone lines or FAX machines to the UCM6200.
Page 136: Table 43: Fxs Extension Configuration Parameters->Media
"Default" which is the selected voice prompt language under web GUI->PBX- >Internal Options->Language. The dropdown list shows all the current available Language voice prompt languages on the UCM6200. To add more languages in the list, please download voice prompt package by selecting "Check Prompt List" under web UI- >PBX->Internal Options->Language.
Page 137: Table 44: Fxs Extension Configuration Parameters->Features
Email address configured in Fax setting page under web UI->PBX->Internal Options->Fax/T.38.  Fax Gateway: If selected, the UCM6200 can support conversation and processing of Fax data from T.30 to T.38 or T.38 to T.30. This feature is only available for FXS or FXO port.
Page 138 Office Time and Holiday could be configured on page Settings->Time Settings- >Office Time/Holiday page. CC Settings If enabled, UCM6200 will automatically alert this extension when a called party is Enable CC available, given that a previous call to that party failed for some reason.
Page 139 Configure the number of seconds to ring the user before the call is forwarded to voicemail (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6200, which can be configured in Ring Timeout the global ring timeout setting under web GUI->Internal Options->IVR Prompt:...
Page 140: Batch Add Extensions
Enter a password to be used on all the extensions in the batch. Configure Voicemail password (digits only) for the users. Voicemail  User Random Password. Password A random password in digits will be automatically generated. It is recommended P a g e UCM6200 Series User Manual...
Page 141 Configure the number of seconds to ring the user before the call is forwarded to voicemail (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6200, which can be configured in the global ring timeout setting under web GUI->Internal Options->IVR Prompt: Ring Timeout General Preference.
Page 142 If enable “All”, users do not need to enter password when making an outbound call. If Skip Trunk Auth enable “Follow Me”, the user can dial out via follow me without password. Codec Preference Select audio and video codec for the extension. The available codecs are: PCMU, P a g e UCM6200 Series User Manual...
Page 143: Batch Add Iax Extensions
Configure the number of seconds to ring the user before the call is forwarded to voicemail (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6200, which can be configured in the global ring timeout setting under web GUI->Internal Options->IVR Prompt: Ring Timeout General Preference.
Page 144 Skip Trunk Auth If enable “Follow Me”, the call can dial out via follow me without password. Select audio and video codec for the extension. The available codecs are: PCMU, Codec Preference P a g e UCM6200 Series User Manual...
Page 145: Search And Edit Extension
Click on to send NOTIFY reboot event to the device which has an UCM6200 extension already registered. To successfully reboot the user, "Zero Config" needs to be enabled on the UCM6200 web GUI- >PBX->Zero Config->Auto Provisioning Settings. P a g e...
Page 146: Export Extensions
Select the checkbox for the extension(s). Then click on "Delete Selected Extensions" to delete the extension(s). Export Extensions The extensions configured on the UCM6200 can be exported to csv format file with selected technology "SIP", "IAX" or "FXS". Click on "Export Extensions" button and select technology in the prompt below. Figure 96: Export Extensions The exported csv file can serve as a template for users to fill in desired extension information to be imported to the UCM6200.
Page 147: Table 48: Sip Extensions Imported File Example
PC. 6. Click on "Save" to import the csv file. 7. Click on "Apply Changes" to apply the imported file on the UCM6200. Notes The imported file should look like the following:...
Page 148 Call Forward Busy Call Forward No Answer Digits Call Forward Unconditional Digits Support Hot-Desking Mode Yes/no Dial Trunk Password Digits Disable This Extension Yes/no CFU Time Condition All time/Office time/out of office time/holiday/out of P a g e UCM6200 Series User Manual...
Page 149 Custom Autoanswer Yes/no Do Not Disturb Whitelist Empty/digits Alphanumeric characters. User Password First Name Alphanumeric without special characters. Last Name Alphanumeric without special characters. Email address Email Address P a g e UCM6200 Series User Manual...
Page 150: Table 49: Iax Extensions Imported File Example
Local Subnet 9 Local Subnet 10 IP address/Mask Specific IP Address IP address yes/no/bytime Skip Trunk Auth Codec Preference PCMU,PCMA,GSM,G.726,G.722,G.729,H.264,ILBC,AAL2- G.726-32,ADPCM,G.723,H.263,H.263p,vp8,opus Permission Internal/Local/National/International yes/no Digits Call Forward Busy Call Forward No Answer Digits P a g e UCM6200 Series User Manual...
Page 151 Alphanumeric without special characters. Last Name Alphanumeric without special characters. Email Address Email address Default/en/zh Language Phone Number Digits Call-Barging Monitor Extensions allowed to call barging Extensions allowed to seamless transfer Seamless Transfer Members P a g e UCM6200 Series User Manual...
Page 152: Table 50: Fxs Extensions Imported File Example
All time/Office time/out of office time/holiday/out of CFN Time Condition holiday/out of office time or holiday/specific time All time/Office time/out of office time/holiday/out of CFB Time Condition holiday/out of office time or holiday/specific time Music On Hold Default/ringbacktone_default P a g e UCM6200 Series User Manual...
Page 153 Seamless Transfer Members Extensions allowed to seamless transfer The CSV file should contain all the above fields, if one of them is missing or empty, the UCM6200 will display the following error message for missing fields. P a g e...
Page 154: Email To User
Figure 99: Import Error UCM6200 will display the following message if a field is empty or contain wrong data. The following figure shows the error displayed when the auto record field is empty. Figure 100: Auto Record Empty Email to User Once the extensions are created with Email addresses, the PBX administrator can click on button “Email To...
Page 155: Figure 101: Email To User - Prompt Information
Mobile applications to scan it and get automatically provisioned. QR code provisioning is supported on Grandstream Softphone GS Wave Android application and iOS application. Figure 102: Account Registration Information and QR Code P a g e UCM6200 Series User Manual...
Page 156: Figure 103: Ldap Client Information And Qr Code
Figure 103: LDAP Client Information and QR Code P a g e UCM6200 Series User Manual...
Page 157: Multiple Registrations Per Extension
Multiple Registrations Per Extension UCM6200 supports multiple registrations per extension so that users can use the same extension on devices in different locations. Figure 104: Multiple Registrations per Extension This feature can be enabled by configuring option “Concurrent Registrations” under web UI->PBX->Basic/Call Routes->Edit Extension.
Page 158: Sms Message Support
The UCM6200 provides built-in SIP SMS message support. For SIP end devices such as Grandstream GXP or GXV phones that supports SIP message, after an UCM6200 account is registered on the end device, the user can send and receive SMS message. Please refer to the end device documentation on how to send and receive SMS message.
Page 159: Trunks
For some countries, a polarity reversal is used for Enable Polarity signaling the disconnection of a phone line and the call will be considered as “hangup” Reversal on a polarity reversal. The default setting is “No”. P a g e UCM6200 Series User Manual...
Page 160 Otherwise, the FXO will onhook to disconnect the call. The default setting is 600ms. Current This is the periodic time (in ms) that the UCM6200 will use to check on a voltage drop Disconnect in the line. The default setting is 200. The valid range is 50 to 3000.
Page 161 PSTN. Before the detecting, please make sure there are more than one channel PSTN Detection configured and working properly. If the detection has busy tone, the "Tone Country" option will be set as "Custom". P a g e UCM6200 Series User Manual...
Page 162: Pstn Detection
Current Disconnect by making a call from the PSTN line to another destination. The detecting call will be answered and up for about 1 minute. Once done, the detecting result will show and can be used for the UCM6200 settings.
Page 163: Figure 108: Ucm6200 Pstn Detection
Destination Number: The number to be dialed for detecting. This number must be the actual PSTN number for the FXO port used as the destination channel. Figure 109: UCM6200 PSTN Detection: Auto Detect P a g e UCM6200 Series User Manual...
Page 164: Table 52: Pstn Detection For Analog Trunk
Detect", the call will be automatically answered. For "Semi-auto Detect", the UCM6200 web GUI will display prompt to notify the user to answer or hang up the call to finish the detecting process. 6. Once done, the detected result will show. Users could save the detecting result as the current UCM6200 settings.
Page 165: Voip Trunks
Disconnect by PSTN" will be filled into the corresponding fields in the analog trunk configuration. -------------------------------------------------------------------------------------------------------------------------- ------------------ VOIP Trunks VoIP trunks can be configured in UCM6200 under Web GUI->PBX->Basic/Call Routes->VoIP Trunks. Once created, the VoIP trunks will be listed with Provider Name, Type, Hostname/IP, Username and Options to edit/detect the trunk.
Page 166: Table 53: Create New Sip Trunk
>PBX->Internal Options->General will be used. Select whether the trunk needs to register on the external server or not when Need Registration "Register SIP Trunk" type is selected. The default setting is No. P a g e UCM6200 Series User Manual...
Page 167: Table 54: Sip Register Trunk Configuration Parameters
(REGISTER message with expires=0) to the SIP provider. If the trunk has an assigned PSTN telephone number, this field should be set to TEL URI "User=Phone". Then a "User=Phone" parameter will be attached to the Request- P a g e UCM6200 Series User Manual...
Page 168 Configure the actual domain name where the extension comes from. This can be used to override the “From” Header. From Domain For example, "trunk.UCM6200.provider.com" is the From Domain in From Header: sip:1234567@trunk.UCM6200.provider.com. Configure the actual user name of the extension. This can be used to override the “From”...
Page 169 Auto: Send DTMF using RFC2833 if offered. Otherwise, inband will be used. Enable Heartbeat If enabled, the UCM6200 will regularly send SIP OPTIONS to the device to check if the device is still online. The default setting is "No". Detection When "Enable Heartbeat Detection"...
Page 170: Table 55: Sip Peer Trunk Configuration Parameters
Keep the CID from the inbound call when dialing out, this setting will override “Keep Trunk CID” option. Please make sure that the peer PBX at the other side supports Keep Original CID to match user entry using “username” field from authentication line. P a g e UCM6200 Series User Manual...
Page 171 Default: The global setting of DTMF mode will be used. The global setting DTMF Mode for DTMF Mode setting is under web UI->PBX->SIP Settings->ToS.  RFC2833: Send DTMF using RFC2833.  Info: Send DTMF using SIP INFO message. P a g e UCM6200 Series User Manual...
Page 172  Auto: Send DTMF using RFC2833 if offered. Otherwise, inband will be used. If enabled, the UCM6200 will regularly send SIP OPTIONS to the device to check Enable Heartbeat Detection if the device is still online. The default setting is "No".
Page 173: Table 56: Create New Iax Trunk
>PBX->Internal Options->General will be used. Configure the name of the caller to be displayed when the extension has no CallerID Name CallerID Name configured. Username Enter the username to register to the trunk from the provider. P a g e UCM6200 Series User Manual...
Page 174: Table 58: Iax Peer Trunk Configuration Parameters
Codec Preference PCMA, GSM, AAL2-G.726-32, G.726, G.722, G.729, G.723, iLBC, ADPCM, H.264, H.263, H.263p and VP8. If enabled, the UCM6200 will regularly send SIP OPTIONS to the device to check Enable Heartbeat Detection if the device is still online. The default setting is "No".
Page 175: Direct Outward Dialing (Dod)
>PBX->Internal Options->Fax/T.38. Direct Outward Dialing (DOD) The UCM6200 provides Direct Outward Dialing (DOD) which is a service of a local phone company (or local exchange carrier) that allows subscribers within a company's PBX system to connect to outside lines directly.
Page 176: Figure 111: Dod Extension Selection
Figure 111: DOD extension selection 7. Click "Save" at the bottom. Once completed, the user will return to the EDIT DOD page that shows all the extensions that are associated to a particular DOD. P a g e UCM6200 Series User Manual...
Page 177: Figure 112: Edit Dod
Figure 112: Edit DOD P a g e UCM6200 Series User Manual...
Page 178: Sla Station
This allows users to know if the line is occupied or not. The SLA function on the UCM6200 is similar to BLF but SLA is used to monitor external line i.e., analog trunk on the UCM6200.
Page 179: Sample Configuration
The default setting is “open”. Sample Configuration 1. On the UCM6200, go to web UI->Basic/Call Routes->Analog Trunks page. Create analog trunk or edit the existing analog trunk. Make sure “SLA Mode” is enabled for the analog trunk. Once enabled, this analog trunk will be only available for the SLA stations created under web UI->Basic/Call Routes->SLA Station...
Page 180: Figure 116: Sla Example - Sla Station
SLA trunk “fxo1”. Figure 116: SLA Example - SLA Station 3. On the SIP phone 1, configure to register UCM6200 extension 1002. Configure the MPK as BLF mode and the value must be set to “extension_trunkname”, which is 1002_fxo1 in this case.
Page 181: Call Routes
Outbound Routes Outbound Routes In the UCM6200, an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern. This allows different patterns to be dialed through different trunks (e.g., "Local" 7-digit dials through a FXO while "Long distance"...
Page 182 Special characters: X: Any Digit from 0-9. Z: Any Digit from 1-9. N: Any Digit from 2-9. ".": Wildcard. Match one or more characters. "!": Wildcard. Match zero or more characters immediately. P a g e UCM6200 Series User Manual...
Page 183: Outbound Blacklist
Outbound Blacklist The UCM6200 allows users to configure blacklist for outbound routes. If the dialing number matches the blacklist numbers or patterns, the outbound call will not be allowed. The outbound blacklist can be configured under UCM web UI->PBX->Basic Call/Routes->Outbound Routes: Outbound Blacklist.
Page 184: Inbound Routes
Click on "Blacklist" to configure blacklist for all inbound routes.  Click on to edit the inbound route.  Click on to delete the inbound route. Inbound Rule Configurations Table 61: Inbound Rule Configuration Parameters P a g e UCM6200 Series User Manual...
Page 185 Dial by Name  External Number  By DID When "By DID" is used, the UCM6200 will look for the destination based on the number dialed, which could be local extensions, conference, call queue, P a g e UCM6200 Series User Manual...
Page 186: Inbound Route: Prepend Example
Inbound Route: Prepend Example UCM6200 now allows user to prepend digits to an inbound DID pattern, with strip taking precedence over prepend. With the ability to prepend digits in inbound route DID pattern, user no longer needs to create multiple routes for the same trunk in order to route calls to different extensions.
Page 187: Inbound Route: Multiple Mode
1. If Trunk provides a DID pattern of 18005251163. 2. If Strip is set to 8, UCM6200 will strip the first 8 digits. 3. If Prepend is set to 2, UCM6200 will then prepend a 2 to the stripped number, now the number become 2163.
Page 188: Fax Intelligent Route
By default, the call coming into this inbound route will be routed to the default destination. SIP end devices that have registered on the UCM6200 can dial feature code *62 to switch to inbound route “Mode 1”...
Page 189: Fax With Two Media
FAX with Two Media The UCM6200 supports Fax re-invite with multiple codec negotiation. If a Fax re-invite contains both T.38 and PCMA/PCMU codec, UCM6200 will choose T.38 codec over PCMA/PCMU. Blacklist Configurations In the UCM6200, Blacklist is supported for all inbound routes. Users could enable the Blacklist feature and manage the Blacklist by clicking on "Blacklist".
Page 190: Figure 122: Blacklist Csv File
Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature code for "Blacklist Add' (default: *40) and "Blacklist Remove" (default: *41) from an extension. The feature code can be configured under Web GUI->PBX->Internal Options->Feature Codes. -------------------------------------------------------------------------------------------------------------------------------------------- P a g e UCM6200 Series User Manual...
Page 191: Conference Bridge
CONFERENCE BRIDGE The UCM6200 supports conference bridge allowing multiple bridges used at the same time:  UCM6202/6204 supports up to 3 conference bridges allowing up to 25 simultaneous PSTN or IP participants.  UCM6208 supports up to 6 conference bridges allowing up to 32 simultaneous PSTN or IP participants.
Page 192: Table 63: Conference Settings
If enabled, no authentication will be required when joining the conference call. The Public Mode default setting is "Yes". If enabled, the UCM6200 will play Hold music when there is only one user in the Play Hold Music conference. The default setting is "No".
Page 193: Join A Conference Call
Invite Other Parties to Join Conference When using the UCM6200 conference bridge, there are two ways to invite other parties to join the conference.  Invite from Web GUI.
Page 194: During The Conference
For each conference bridge in UCM6200 Web GUI->PBX->Call Features->Conference, there is an icon for option "Invite a participant". Click on it and enter the number of the party you would like to invite. Then click on "Add". A call will be sent to this number to join it into the conference.
Page 195: Table 64: Conference Caller Ivr Menu
Log in UCM6200 web GUI during the conference call, the participants in each conference bridge will be listed. 1. Click on to kick a participant from the conference. 2. Click on to mute the participant. 3. Click on to lock this conference bridge so that other users cannot join it anymore.
Page 196: Record Conference
When there is participant in the conference, the conference bridge configuration cannot be modified. -------------------------------------------------------------------------------------------------------------------------- ------------------ Record Conference The UCM6200 allows users to record the conference call and retrieve the recording from web GUI->PBX->Call Features->Conference. To record the conference call, when the conference bridge is in idle, enable "Record Conference" from the conference bridge configuration dialog.
Page 197: Conference Schedule
Click on the scheduled conference to edit or delete the event. After the user configures UCM6200 with Google Service Settings [Google Service Settings Support] and enables Google Calendar for Conference Schedule, the conference schedule on the UCM6200 can be synchronized with Google Calendar for authorized Google account.
Page 198 Note: Please be aware of the potential security risks when turning on this option. If this option is enabled, UCM6200 will play Hold Music while there is only one Play Hold Music participant in the conference room or the conference is not yet started.
Page 199: Figure 126: Conference Schedule
Once the conference room is scheduled, at the kick time, all users will be removed from conference room and no extension is allowed to join the conference room anymore. At the scheduled conference time, UCM6200 will send INVITE to the extensions that have been selected for conference.
Page 200 Please make sure that outbound route is properly configured for remote extensions to join the conference.  Once Kick Time is reached, Conference Schedule is locked and cannot be modified. -------------------------------------------------------------------------------------------------------------------------- ------------------ P a g e UCM6200 Series User Manual...
Page 201: Ivr
The default setting is "Internal". If the user tries to dial outbound Permission calls after dialing into the IVR, the UCM6200 will compared the IVR's permission level with the outbound route's privilege level. If the IVR's permission level is higher than (or equal to) the outbound route's privilege level, the call will be allowed to go through.
Page 202 UCM6200 will consider the entries complete. The default timeout is 3 seconds. After playing the prompts in the IVR, the UCM6200 will wait for the DTMF entry within Response Timeout the timeout (in seconds). If no DTMF entry is detected within the timeout, a timeout prompt will be played.
Page 203: Black/White List In Ivr
IVR.  If the user selects “Whitelist Enable” and adds extension in the list, only the extensions in the list can be allowed to be reached via IVR. Figure 127: Black/White List P a g e UCM6200 Series User Manual...
Page 204: Create Custom Prompt
>Internal Options->Custom Prompt page directly. Figure 128: Click on Prompt to Create IVR Prompt Once the IVR prompt file is successfully added to the UCM6200, it will be added into the prompt list options for users to select in different IVR scenarios.
Page 205: Language Settings For Voice Prompt
LANGUAGE SETTINGS FOR VOICE PROMPT The UCM6200 supports multiple languages in web GUI as well as system voice prompt. Currently, there are 16 languages supported in system voice prompt: English (United States), Arabic, Chinese, Dutch, English (United Kingdom), French, German, Greek, Hebrew, Italian, Polish, Portuguese, Russian, Spanish, Swedish and Turkish.
Page 206: Figure 130: Voice Prompt Package List
Figure 130: Voice Prompt Package List Click on to download the language to the UCM6200. The installation will be automatically started once the downloading is finished. Figure 131: New Voice Prompt Language Added A new language option will be displayed after successfully installed. Users then could select it to apply in the UCM6200 system voice prompt or delete it from the UCM6200.
Page 207: Customize Specific Prompt
Customize Specific Prompt On the UCM6200, if the user needs to replace some specific customized prompt, the user can upload a single specific customized prompt from web UI->PBX->Internal Options->Language instead of the entire language pack. Figure 132: Upload Single Voice Prompt for Entire Language Pack...
Page 208: Voicemail
VOICEMAIL Configure Voicemail If the voicemail is enabled for UCM6200 extensions, the configurations of the voicemail can be globally set up and managed under Web GUI->PBX->Call Features->Voicemail. Table 67: Voicemail Settings Configure the maximum number of seconds for the voicemail greeting. The Max Greeting default setting is 60 seconds.
Page 209: Access Voicemail
The default setting is "No". Access Voicemail If the voicemail is enabled for UCM6200 extensions, the users can dial the voicemail access feature code (by default *98 or *97) to access the extension’s voicemail. The users will be prompt to enter the voicemail password and then can enter digits from the phone keypad to navigate in the IVR menu for different options.
Page 210: Voicemail Email Settings
* - Return to the main menu Voicemail Email Settings The UCM6200 can be configured to send the voicemail as attachment to Email. Click on "Voicemail Email Settings" button to configure the Email attributes and content. Table 69: Voicemail Email Settings Attach Recordings to If enabled, voicemails will be sent to user's Email address.
Page 211: Configure Voicemail Group
Click on "Load Default Settings" button to view the default template as an example. Configure Voicemail Group The UCM6200 supports voicemail group and all the extensions added in the group will receive the voicemail to the group extension. The voicemail group can be configured under Web GUI->PBX->Call Features->Voicemail Group.
Page 212: Table 70: Voicemail Group Settings
Configure the Email address for the voicemail group extension. Voicemail Group Select available mailboxes from the left list and add them to the right list. The Mailboxes extensions need to have voicemail enabled to be listed in available mailboxes list. P a g e UCM6200 Series User Manual...
Page 213: Ring Group
RING GROUP The UCM6200 supports ring group feature with different ring strategies applied to the ring group members. This section describes the ring group configuration on the UCM6200. Configure Ring Group Ring group settings can be accessed via Web GUI->PBX->Call Features->Ring Group.
Page 214 Configure the Email address of the ring group extension's voicemail. If "Attach Recordings to E-mail" is enabled from Web GUI->PBX->Voicemail- Email Address >Voicemail Email Settings, the voicemail can be sent to the ring group's Email address as attachment. P a g e UCM6200 Series User Manual...
Page 215: Remote Extension In Ring Group
Figure 136: Ring Group Configuration Remote Extension in Ring Group Remote extensions from the peer trunk of a remote UCM6200 can be included in the ring group with local extension. An example of Ring Group with peer extensions is presented in the following: 1.
Page 216: Figure 137: Sync Ldap Server Option
3. In case if LDAP server doesn’t sync automatically, user can manually sync LDAP server. Under VoIP Trunks page, click sync button shown in the following figure to manually sync LDAP contacts from peer UCM6200. Figure 138: Manually Sync LDAP Server...
Page 217: Figure 139: Ring Group Remote Extension
5. If LDAP server is synced correctly, Available LDAP Numbers box will display available remote extensions that can be included in the current ring group. Please also make sure the extensions in the peer UCM6200 can be included into that UCM6200’s LDAP contact.
Page 218: Paging And Intercom Group
Paging and Intercom Group can be used to make an announcement over the speaker on a group of phones. Targeted phones will answer immediately using speaker. The UCM6200 paging and intercom can be used via feature code to a single extension or a paging/intercom group. This sections describes the configuration of paging/intercom group under Web GUI->PBX->Call Features->Paging/Intercom.
Page 219: Figure 141: Page/Intercom Group Settings
Figure 141: Page/Intercom Group Settings  The UCM6200 has pre-configured paging/intercom feature code. By default, the Paging Prefix is *81 and the Intercom Prefix is *80. To edit page/intercom feature code, click on "Feature Codes" in the "Paging/Intercom Group Settings" dialog. Or users could go to Web GUI->PBX->Internal Options->Feature Codes directly.
Page 220: Call Queue
Figure 142: Call Queue UCM6200 supports custom prompt feature in call queue. This custom prompt will active after the caller waits for a period of time in the Queue. Then caller could choose to leave a message/ transfer to default extension or keep waiting in the queue.
Page 221 If enabled, the configured PIN number is required for dynamic agent to log in. The default setting is disabled. Password If enabled, the UCM will replace the caller display name with the Call Queue name Replace Caller ID P a g e UCM6200 Series User Manual...
Page 222 If enabled, the UCM6200 will report (to the agent) the duration of time of the call Report Hold Time before the caller is connected to the agent.
Page 223: Figure 143: Agent Login Settings
To delete multiple recording files by one click, select several recording files to be deleted and click on “Delete Selected Recording Files” or click on “Delete All Recording Files” to delete all recording files. P a g e UCM6200 Series User Manual...
Page 224: Extension Groups
EXTENSION GROUPS The UCM6200 extension group feature allows users to assign and categorize extensions in different groups to better manage the configurations on the UCM6200. For example, when configuring "Enable Filter on Source Caller ID", users could select a group instead of each person's extension to assign. This feature simplifies the configuration process and helps manage and categorize the extensions for business environment.
Page 225: Figure 145: Select Extension Group In Outbound Route
Here is an example where the extension group can be used. Go to Web GUI->PBX->Basic/Call Routes- >Outbound Routes and select "Enable Filter on Source Caller ID". Both single extensions and extension groups will show up for users to select. Figure 145: Select Extension Group in Outbound Route P a g e UCM6200 Series User Manual...
Page 226: Pickup Groups
PICKUP GROUPS The UCM6200 supports pickup group feature which allows users to pick up incoming calls for other extensions if they are in the same pickup group, by dialing "Pickup Extension" feature code (by default *8). Configure Pickup Groups Pickup groups can be configured via Web GUI->PBX->Call Features->Pickup Groups.
Page 227: Figure 147: Edit Pickup Feature Code
Figure 147: Edit Pickup Feature Code P a g e UCM6200 Series User Manual...
Page 228: Music On Hold
Music On Hold class to delete this Music On Hold class.  Click on to select music file from local PC and click on to start uploading. Users can upload:  Single files with 8KHz Mono Music file, or P a g e UCM6200 Series User Manual...
Page 229: Figure 149: Play Custom Prompt
Note: the size for the uploaded file should be less than 30M, the compressed file will be applied to the entire MoH. The UCM6200 allows Users to select the Music on Hold file from WebGUI to play it. The UCM6200 will initiate a call to the selected extension and play this Music on Hold file once the call is answered.
Page 230: Figure 150: Information Prompt
Users could download the MOH file from this link: http://downloads.asterisk.org/pub/telephony/sounds/releases/asterisk-moh-opsound-wav-2.03.tar.gz After downloading and unzip the pack, users could then upload the music files to UCM.  Factory reset could also recover the MOH file on the UCM. -------------------------------------------------------------------------------------------------------------------------------------------- P a g e UCM6200 Series User Manual...
Page 231: Fax/T.38
FAX/T.38 The UCM6200 supports T.30/T.38 Fax and Fax Pass-through. It can convert the received Fax to PDF format and send it to the configured Email address. Fax/T.38 settings can be accessed via Web GUI->PBX->Internal Options->FAX/T.38. The list of received Fax files will be displayed in the same web page for users to view, retrieve and delete.
Page 232: Sample Configuration To Receive Fax From Pstn Line
Fax extension. Sample Configuration to Receive Fax from PSTN Line The following instructions describe how to use the UCM6200 to receive Fax from PSTN line on the Fax machine connected to the UCM6200 FXS port. 1. Connect Fax machine to the UCM6200 FXS port.
Page 233: Figure 152: Configure Analog Trunk Without Fax Detection
Figure 152: Configure Analog Trunk without Fax Detection 5. Go to UCM6200 web GUI->PBX->Basic/Call Routes->Extensions page. 6. Create or edit the extension for FXS port.  Analog Station: Select FXS port to be assigned to the extension. By default, it's set to "None".
Page 234: Figure 154: Configure Extension For Fax Machine: Analog Settings
8. Create an inbound route to use the Fax analog trunk. Select the created extension for Fax machine in step 4 as the default destination. Figure 155: Configure Inbound Rule for Fax P a g e UCM6200 Series User Manual...
Page 235: Sample Configuration For Fax-To-Email
Fax to the Fax machine. Sample Configuration for Fax-To-Email The following instructions describe a sample configuration on how to use Fax-to-Email feature on the UCM6200. 1. Connect PSTN line to the UCM6200 FXO port. 2. Go to UCM6200 web GUI->Internal Options->Fax/T.38 page. Create a new Fax extension.
Page 236: Figure 157: Inbound Route To Fax Extension
Figure 157: Inbound Route to Fax Extension 5. Once successfully configured, the incoming Fax from external Fax machine to the PSTN line number will be converted to PDF file and sent to the Email address Faxtest@ucm6200mycompany.com as attachment. P a g e UCM6200 Series User Manual...
Page 237: Asterisk Manager Interface (Restricted Access)
Warning: Please do not enable AMI on the UCM6200 if it is placed on a public or untrusted network unless you have taken steps to protect the device from unauthorized access. It is crucial to understand that AMI access can allow AMI user to originate calls and the data exchanged via AMI is often very sensitive and private for your UCM6200 system.
Page 238: Busy Camp-On
BUSY CAMP-ON The UCM6200 supports busy camp-on/call completion feature that allows the PBX to camp on a called party and inform the caller as soon as the called party becomes available given the previous attempted call has failed. The configuration and instructions on how to use busy camp-on/call completion feature can be found in the following guide: http://www.grandstream.com/sites/default/files/Resources/ucm6xxx_busy_camp_on_guide.pdf...
Page 239: Follow Me
FOLLOW ME Follow Me is a feature on the UCM6200 that allows users to direct calls to other phone numbers and have them ring all at once or one after the other. Calls can be directed to users’ home phone, office phone, mobile and etc.
Page 240: Table 75: Follow Me Settings
Select the order in which the Follow Me destinations will be dialed to reach the Dialing Order user: ring all at once or ring one after the other.  Click on “Follow Me Options” to enable or disable the options listed in the following table. P a g e UCM6200 Series User Manual...
Page 241: Table 76: Follow Me Options
Record the Caller’s Name announced to the callee in each step. Playback Unreachable If enabled, the PBX will playback the unreachable status message to the caller Status Message if the callee cannot be reached. P a g e UCM6200 Series User Manual...
Page 242: Speed Dial
SPEED DIAL The UCM6200 supports One-Key Dial that allows users to call a certain destination by pressing one digit 0 to 9 on the keypad. This creates a system-wide speed dial access for all the extensions on the UCM6200. To enable One-Key Dial, on the UCM6200 web GUI, go to page PBX->Call Features->One-Key Dial.
Page 243: Disa
PSTN, etc. After calling into UCM6200, the user can then dial out via the SIP trunk or PSTN trunk connected to UCM6200 as it is an internal extension. The UCM6200 supports DISA to be used in IVR or inbound route. Before using it, create new DISA under web GUI->Call Features->DISA.
Page 244 The default setting is "Internal". If the user tries to dial outbound calls after dialing into the DISA, the UCM6200 will compared the DISA's permission level with the outbound route's privilege level. If the DISA's permission level is higher than (or equal to) the outbound route's privilege level, the call will be allowed to go through.
Page 245: Callback Feature
9. The user will be connected to the destination number. In this way, the calls are placed and connected through trunks on the UCM6200 instead of to the mobile phone directly. Therefore, the user will not be charged on mobile phone services for long distance or international calls.
Page 246   DISA The caller can then enter the desired number to dial out via UCM6200 trunk. P a g e UCM6200 Series User Manual...
Page 247: Blf And Event List
Besides BLF, users can also configure the phones to monitor event list. In this way, both local extensions on the same UCM6200 and remote extensions on the VOIP trunk can be monitored. The event list setting is under web GUI->Call Features->Event List.
Page 248: Figure 163: Create New Event List
BLF feature. Please note the SIP end points need support event list BLF in order to monitor remote extensions. When an event list is created on the UCM6200 and remote extensions are added to the list, the UCM6200 will send out SIP SUBSCIRBE to the remote UCM6200 to obtain the remote extension status. When the SIP end points registers and subscribes to the local UCM6200 event list, it can obtain the remote extension status from this event list.
Page 249 UCM6200 to connect to the local UCM6200. Additional information such as port number, LDAP outbound rule, LDAP Dialed Prefix will also be required. Both the local UCM6200 and remote UCM6200 need enable LDAP sync option with the same password for successful connection and synchronization.
Page 250: Dial By Name
Dial by Name Configuration The administrators can create the dial by name group under web GUI->PBX->Call Features->Dial By Name. Figure 164: Create Dial By Name Group P a g e UCM6200 Series User Manual...
Page 251: Figure 165: Configure Extension First Name And Last Name
By Last Name: enter the first 3 digits of the last name to search the directory. By Full Name: enter the first 3 digits of the first name or last name to search the directory. P a g e UCM6200 Series User Manual...
Page 252: Figure 166: Dial By Name Group In Ivr Key Pressing Events
If Dial by Name is set as a key pressing event for IVR, user could use ‘*’ to exit from Dial by Name, then re-enter IVR and start a new event. The following example shows how to use this option. Figure 166: Dial By Name Group In IVR Key Pressing Events P a g e UCM6200 Series User Manual...
Page 253: Figure 167: Dial By Name Group In Inbound Rule
Figure 167: Dial By Name Group In Inbound Rule P a g e UCM6200 Series User Manual...
Page 254: Wakeup Service
WAKEUP SERVICE The WakeUp service can be used to schedule a reminder or wake up calls to any valid destination. This service is available on the UCM6200 as a separated module. There are three ways to set up Wakeup Service:...
Page 255: Wakeup Service From User Portal
Select the time when to play the wakeup call. WakeUp service from User portal Login to the user portal on the UCM6200. WakeUp service can be found under “Value-added Features -> Wakeup Service”, click on to create a new wakeup service.
Page 256: Active Calls And Monitor
ACTIVE CALLS AND MONITOR The active calls on the UCM6200 are displayed in web UI->Status->Active Calls page. Users can monitor the status, hang up the call as well as barge in the active calls in real time manner. Active Calls Status To view the status of active calls, navigate to web GUI->Status->Active Calls.
Page 257: Hang Up Active Calls
5. Click on “Add”. An INVITE will be sent to the monitor’s extension. The monitor can answer the call and start monitoring. If “Require Confirmation” is enabled, the user will be asked to confirm to monitor the call. P a g e UCM6200 Series User Manual...
Page 258 Another way to monitor active calls is to dial the corresponding feature codes from an extension. Please refer to section for instructions. [Table 81: UCM6200 Feature Codes] [Enable Spy] P a g e UCM6200 Series User Manual...
Page 259: Call Features
CALL FEATURES The UCM6200 supports call recording, transfer, call forward, call park and other call features via feature code. This section lists all the feature codes in the UCM6200 and describes how to use the call features. Feature Codes Table 81: UCM6200 Feature Codes Feature Maps ...
Page 260  Default code: *3.  Enter the code followed by # or SEND to start recording the audio call and the UCM6200 will mix the streams natively on the fly as the call is in progress.  Audio Mix Record...
Page 261 # to access the entered extension's voicemail box.  Default Code: *97. My Voicemail  Press *97 to access the voicemail box.  Default Code: *83. Agent Pause  Pause the agent in all call queues. P a g e UCM6200 Series User Manual...
Page 262 For example, directly dial *5000 will have to call go into the extension 5000's voicemail. If the user would like to transfer the call to the extension 5000's voicemail, enter *5000 as the transfer target number. P a g e UCM6200 Series User Manual...
Page 263: Figure 172: Enable/Disable Feature Codes
This feature code is used to switch inbound route mode to mode 1. The Inbound Mode 1 default setting is *62. The UCM6200 also allows user to one click enable / disable specific feature code. As shown below: Figure 172: Enable/Disable Feature codes P a g e...
Page 264: Call Recording
Call Recording The UCM6200 allows users to record audio during the call. If "Auto Record" is turned on for an extension, ring group, call queue or trunk, the call will be automatically recorded when there is established call with it. Otherwise, please follow the instructions below to manually record the call.
Page 265: Retrieve The Parked Call
A or B in this example. -------------------------------------------------------------------------------------------------------------------------- ------------------ Caution: “Enable Spy” allows any user to listen to any call by feature codes. This may result in the leakage of user privacy. -------------------------------------------------------------------------------------------------------------------------- ------------------ P a g e UCM6200 Series User Manual...
Page 266: Internal Options
This section describes internal options that haven't been mentioned in previous sections yet. The settings in this section can be applied globally to the UCM6200, including general configurations, jitter buffer, RTP settings, ports config and STUN monitor. The options can be accessed via Web GUI->PBX->Internal Options-> General.
Page 267  Pick Extensions: 4000-4999 This refers to the extensions that can be manually picked from end device when being provisioned by the UCM6200. There are two related options in zero config page->Auto Provision Settings, "Pick Extension Segment" and Extension Ranges "Enable Pick Extension".
Page 268: Internal Options/Custom Prompt
Select the extension to receive the call from the UCM6200 to record the IVR prompt.  Click the “Record” button. A request will be sent to the UCM6200. The UCM6200 will then call the extension for recording the IVR prompt from the phone.
Page 269: Upload Custom Prompt
If the user has a pre-recorded IVR prompt file, click on “Upload Custom Prompt” in Web GUI->PBX->Internal Options->Custom Prompt page to upload the file to the UCM6200. The following are required for the IVR prompt file to be successfully uploaded and used by the UCM6200: ...
Page 270: Internal Options/Jitter Buffer
RTP stream will be dropped. The default setting is "Disable". Configure to enable or disable RTP Checksums on RTP traffic. The default RTP Checksums setting is "Disable". P a g e UCM6200 Series User Manual...
Page 271: Internal Options/Payload
Internal Options/PIN Groups The UCM6200 supports pin group. Once this feature is configured, users can apply pin group to specific outbound routes. When placing a call on pin protected outbound routes, caller will be asked to input the group pin number, this feature can be found on the webGUI under “...
Page 272: Table 86: Internal Options/Pin Group
Once user click on the following figure pop’s up for configuring the new Pin. Figure 178: Create New PIN Group Once PIN Groups and members Created it should look like: Figure 179: PIN members P a g e UCM6200 Series User Manual...
Page 273: Figure 180: Outbound Pin
ID will be disabled. Figure 180: Outbound PIN If pin group CDR is enabled, the call with pin group information will be displayed as part of CDR under Account Code field. Figure 181: CDR Record P a g e UCM6200 Series User Manual...
Page 274: Iax Settings
IAX SETTINGS The UCM6200 IAX global settings can be accessed via Web GUI->PBX->IAX Settings. IAX Settings/General Table 87: IAX Settings/General Configure the port number that the IAX2 will be allowed to listen to. The default Bind Port setting is 4569.
Page 275: Iax Settings/Static Defense
Configure to limit the number of calls for a give IP address of IP range. Enter address (11.11.11.11) range addresses IP or IP Range (11.11.11.11/22.22.22.22) to be considered for call number limits. P a g e UCM6200 Series User Manual...
Page 276: Sip Settings
Please be aware of the potential security risk when enabling "Allow Guest Calls" as this will allow any user with the UCM6200 address to dial into the UCM6200. If set to "No", all transfers initiated by the endpoint in the UCM6200 will be Allow Transfer disabled (unless enabled in peers or users).
Page 277: Sip Settings/Session Timer
Select the session refresher to be UAC or UAS. The default setting is UAC. SIP Settings/TCP and TLS Table 93: SIP Settings/TCP and TLS Configure to allow incoming TCP connections with the UCM6200. The default TCP Enable setting is "No".
Page 278: Sip Settings/Nat
Configure a static IP address and port (optional) used in outbound SIP messages External Host if the UCM6200 is behind NAT. If it is a host name, it will only be looked up once. If enabled, the SDP connection will use the IP address resolved from the external Use IP address in SDP host.
Page 279 Yes: The UCM6200 will send 180 Ringing followed by 183 Session Progress and in-band audio.  Generate In-Band No: The UCM6200 will send 180 Ringing if 183 Session Progress has not Ringing been sent yet. If audio path is established already with 183 then send in-band ringing.
Page 280 Send Compact SIP If enabled, compact SIP headers will be sent. The default setting is "No". Headers P a g e UCM6200 Series User Manual...
Page 281: Ports Config
PORTS CONFIG The analog hardware (FXS port and FXO port) on the UCM6200 will be listed in this page. Click on to edit signaling preference for FXS port or configure ACIM settings for FXO port. Select "Loop Start" or "Kewl Start" for each FXS port. And then click on "Update" to save the change.
Page 282 The default setting is "Standard". Configure the type of Message Waiting Indicator on FXS lines. The default setting is "FSK". FXS MWI Mode  FSK: Frequency Shift Key Indicator  NEON: Light Neon Bulb Indicator. P a g e UCM6200 Series User Manual...
Page 283: Value-Added Features
After making sure analog trunk or VoIP Trunk is setup properly and UCM6200 can reach out to PSTN numbers via the trunk, on Fax Sending page, enter the fax number and upload the file to be faxed. Then click on “Send”...
Page 284: Announcements Center Settings
The file can be uploaded from page ‘Custom Prompt’. Click ‘Prompt’ to add additional record. Configure the ring timeout for the group members. The default value is 30 Ring Timeout seconds. P a g e UCM6200 Series User Manual...
Page 285: Group Settings
4. Select the extensions to be included in the group, who will receive the voice message. Figure 186: Announcements Center Group Configuration In this example, group “Test” has number 666. Extension 1000, 1001 and 1002 are in this group. 5. Click to create a new Announcement Center. P a g e UCM6200 Series User Manual...
Page 286: Figure 187: Announcements Center Code Configuration
For example, we can send code 55 to group 666 by dialing 55666 from any extension registered to the UCM6200. All the members in group 666 which are extension 1000, 1001 and 1002 will receive this voice message after they pick up the call.
Page 287: Pms
UCM6200 Series support Hotel Property Management System PMS, including check-in/check-out services, wakeup calls, room status, Do Not Disturb which provide an ease of management for hotel applications. This feature can be found on web UI->PBX->PMS. Note: The PMS integration on UCM was made with HMobile/Mitel for now; more PMS software might be supported in future releases.
Page 288: Room Status
, the following Figure will be displayed then. Figure 189: Create New Room Click “Save” to create the new room, the fields above can be configured from the HMobile platform, once set the following screen will be shown: P a g e UCM6200 Series User Manual...
Page 289: Wake Up Service
, the following window will pop up: Figure 191: Add batch rooms Wake Up Service , the following window will In order to create a New Wake up service, user can click on pop up: P a g e UCM6200 Series User Manual...
Page 290: Table 101: Pms Wake Up Service
Once the call is made on the time specified, the following figure show the status of the wakeup call. Figure 193: Wakeup Call executed This call has been executed but has been rejected, that why we can see the “Busy” status. P a g e UCM6200 Series User Manual...
Page 291: Mini Bar
If enabled, please separate the goods’ codes by*. Billing In order to create a new maid, click on under UCM webGUI -> PBX -> PMS -> Mini Bar, the following window will popup. P a g e UCM6200 Series User Manual...
Page 292: Table 103: Create New Maid
Figure 196: Create New Consumer Goods Code Enter the Goods Code. Enter the Name of the Goods Name Success Prompt Select the success prompt when typing the code of the goods by the maid. P a g e UCM6200 Series User Manual...
Page 293: Figure 197: Mini Bar
Failure Prompt Select the failure prompt. The Minibar page look like the following: Figure 197: Mini Bar P a g e UCM6200 Series User Manual...
Page 294: Crm
The UCM6200 support two CRM API, SugarCRM and Salesforce CRM, which allows users to look for contact information in the Contacts, Leads and / or Accounts tables, shows the contact record in CRM page, and saves the call information in the contact’s history.
Page 295: Salesforce Crm
User can start then using SugarCRM features. Figure 199: CRM User Settings Salesforce CRM Configuration page of the Salesforce CRM can be accessed via admin login, on the UCM webGUI under “PBX -> CRM -> Basic Settings”. P a g e UCM6200 Series User Manual...
Page 296: Table 105: Salesforce Settings
Click on “Enable CRM” and enter the username, password and Security Token associated with the CRM account then click on . The status will change from “Logged Out” to “Logged In”. User can start then using Salesforce CRM features. P a g e UCM6200 Series User Manual...
Page 297: Figure 201: Salesforce User Settings
Figure 201: Salesforce User Settings After calling the outbound number (0655443322). The CRM will automatically record the new number to Contacts P a g e UCM6200 Series User Manual...
Page 298: Status And Reporting
STATUS AND REPORTING PBX Status The UCM6200 monitors the status for Trunks, Extensions, Queues, Conference Rooms, Interfaces and Parking lot. It presents administrators the real time status in different sections under web GUI->Status->PBX Status. Figure 202: Status->PBX Status Trunks Users could see all the configured trunk status in this section.
Page 299: Extensions
Extensions in this section will be automatically sorted based on their status: idle, ringing, talking or unavailable, and display them accordingly on the web UI status section. Figure 204: Extension Status Table 107: Extension Status P a g e UCM6200 Series User Manual...
Page 300: Queues
Click on [ - ] to hide the status detail table. Queues Users could see all the configured call queue status in this section. The following figure shows the call queue 6500 being in used. P a g e UCM6200 Series User Manual...
Page 301: Conference Rooms
The agent is talking/busy. The agent has been logged out. On the UCM6200, Service Level is defined as the percentage of high-quality calls over all calls in the call queue, where high-quality call means calls answered within 10 seconds. Other operations are also available in queue status section: ...
Page 302: Interfaces Status
Click on [ - ] to hide the conference room details. Interfaces Status This section displays interface/port connection status on the UCM6200. The following example shows the interface status for UCM6204 with USB, WAN port, FXS1, FXS2 and FXO1 connected.
Page 303: Parking Lot
 Click on [ - ] to hide the interface details. Parking Lot The UCM6200 supports call park using feature code. When there is call being parked, this section will display the parking lot status. Figure 208: Parking Lot Status...
Page 304: System Status
Click on [ + ] to expand the parking lot details.  Click on [ - ] to hide the parking details. System Status The UCM6200 system status can be accessed via Web GUI->Status->System Status, which displays the following system information.  General ...
Page 305: Storage Usage
SD Card will display if connected. Inode Usage includes:  Configuration partition  Data partition Note: Inode is the pointer used for file reference in the system. The system usually has limited resources of pointers P a g e UCM6200 Series User Manual...
Page 306: Resource Usage
Figure 209: System Status->Storage Usage Resource Usage When configuring and managing the UCM6200, users could access resource usage information to estimate the current usage and allocate the resources accordingly. Under web UI->Status->System Status->Resource Usage, the current CPU usage and Memory usage are shown in the pie chart.
Page 307: System Events
System Events The UCM6200 can monitor important system events, log the alerts and send Email notifications to the system administrator. Alert Events List The system alert events list can be found under Web GUI->Status->System Events->Alert Events List. The following event are currently supported on the UCM6200 which will have alert and/or Email generated if occurred:...
Page 308: Figure 211: System Events->Alert Events Lists: Disk Usage
Figure 211: System Events->Alert Events Lists: Disk Usage  Detect Cycle: The UCM6200 will perform the internal disk usage detection based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle.  Alert Threshold: If the detected value exceeds the threshold (in percentage), the UCM6200 system will send the alert.
Page 309: Alert Log
Figure 214: System Events->Alert Events Lists: System Reboot  Detect Cycle: The UCM6200 will check the system reboot based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. 5. System Crash Figure 215: System Events->Alert Events Lists: System Crash ...
Page 310: Figure 216: System Events->Alert Log
User could filter out alert logs of “Generate Alert” or “Restore to Normal” by specifying the type according to need. The following figure shows an example of filtering out alert logs of type of “Restore to Normal”. Figure 217: Filter for Alert Log P a g e UCM6200 Series User Manual...
Page 311: Alert Contact
On the UCM6200, the CDR can be accessed under web UI->Status->CDR->CDR. Users could filter the call report by specifying the date range and criteria, depending on how the users would like to include the logs to the report.
Page 312 Specify the end time to filter the CDR report. Click on the calendar icon on the right and the calendar will show for users to select the exact date and time. Caller Number Enter the caller number to filter the CDR report. CDR with the matching caller number P a g e UCM6200 Series User Manual...
Page 313: Figure 219: Call Report
The CDR report has the following data fields:  Start Time Format: 2016-09-03 00:06:16  Call Type Example: DIAL WAKEUP  Call From Example format: "John Doe" 2000  Call To Example format: P a g e UCM6200 Series User Manual...
Page 314: Figure 220: Call Report Entry With Audio Recording File
.wav format; click on to delete the recording file (the call record entry will not be deleted). Figure 220: Call Report Entry with Audio Recording File  Automatic Download CDR Records P a g e UCM6200 Series User Manual...
Page 315: Cdr Improvement
CDR Improvement Starting from UCM6200 firmware 1.0.10.x, transferred call will no longer be displayed as a separate call entry in CDR. It will display within call record in the same entry. CDR new features can be found under web UI-> Status- >CDR->CDR.
Page 316: Downloaded Cdr File
It starts with "ext-did", and "XXXXX" content varies case by case, which also relate to the order when the trunk is created. ext-local: internal calls between local extensions.  Source Channel, Dest Channel Sample 1: P a g e UCM6200 Series User Manual...
Page 317: Statistics
ReadExten: collect numbers from user. It may occur when you input PIN codes or run into DISA Statistics CDR Statistics is an additional feature on the UCM6200 which provides users a visual overview of the call report across the time frame. Users can filter with different criteria to generate the statistics chart.
Page 318: Recording Files
"Audio Mix Record". If external storage device is plugged in, for example, SD card or USB drive, the files are stored on the external storage. Otherwise, internal storage will be used on the UCM6200. P a g e...
Page 319: Api Configuration
API Configuration The UCM6200 supports third party billing interface API for external billing software to access CDR and call recordings on the PBX. The API uses HTTPS to request the CDR data and call recording data matching given parameters as configured on the third party application.
Page 320 For more details on CDR API (Access to Call Detail Records) and REC API (Access to Call Recording Files), please refer the document in the link here: http://www.grandstream.com/sites/default/files/Resources/ucm61xx_cdr_rec_api_guide.pdf P a g e UCM6200 Series User Manual...
Page 321: Upgrading And Maintenance
UPGRADING AND MAINTENANCE Upgrading The UCM6200 can be upgraded to a new firmware version remotely or locally. This section describes how to upgrade your UCM6200 via network or local upload. Upgrading Via Network The UCM6200 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a download method.
Page 322: Upgrading Via Local Upload
GUI to check the firmware version. Upgrading Via Local Upload If there is no HTTP/TFTP server, users could also upload the firmware to the UCM6200 directly via Web GUI. Please follow the steps below to upload firmware locally.
Page 323: Figure 231: Upgrading Firmware Files
Wait until the upgrading process is successful and a window will be popped up in the Web GUI. Figure 232: Reboot UCM6200  Click on "OK" to reboot the UCM6200 and check the firmware version after it boots up. -------------------------------------------------------------------------------------------------------------------------- ------------------ Notes: Please do not interrupt or power cycle the UCM6200 during upgrading process.
Page 324: No Local Firmware Servers
Microsoft IIS web server. Backup The UCM6200 configuration can be backed up locally or via network. The backup file will be used to restore the configuration on UCM6200 when necessary. Backup/Restore Users could backup the UCM6200 configurations for restore purpose under Web GUI->Maintenance->Backup- >Local Backup.
Page 325: Figure 233: Create New Backup
UCM6200. The uploaded backup file will also be displayed in the web page and can be used to restore the UCM6200. It is also possible to load backup files from UCM6100 to UCM6200 and vice versa.
Page 326: Figure 235: Backup / Restore
USB / SD card / SFTP server. User is allowed to set backup time from 0-23 and how frequent the backup will be performed. Figure 236: Local Backup P a g e UCM6200 Series User Manual...
Page 327: Data Sync
Before saving the configuration, users could click on "Test Connection". The UCM6200 will then try connecting the server to make sure the server is up and accessible for the UCM6200. Save the changes and all the backup logs will be listed on the web page. After data sync is configured, users could also manually synchronize all data by clicking on instead of waiting for the backup time interval to come.
Page 328: Restore Configuration From Backup File
 If users have other backup files on PC to restore on the UCM6200, click on "Upload Backup File" first and select it from local PC to upload on the UCM6200. Once the uploading is done, this backup file will be displayed in the list of previous configuration backups for restore purpose.
Page 329: Table 118: Cleaner Configuration
File Clean Time File Clean Interval Enter 1-30 to specify the day of the month to clean up the files. All the cleaner logs will be listed on the bottom of the page. P a g e UCM6200 Series User Manual...
Page 330: Usb/Sd Card Files Cleanup
Table 119: USB/SD Card files Cleanup Current Path Displays the current path. Directory Select the directory user want to clean. Select multiple entries to delete from USB or SD Delete Selected File card. P a g e UCM6200 Series User Manual...
Page 331: Reset And Reboot
>Syslog. Enter the syslog server hostname or IP address and select the module/level for the syslog information. The default syslog level for all modules is "error", which is recommended in your UCM6200 settings because it can be helpful to locate the issues when errors happen.
Page 332: Troubleshooting
Too many syslog print might cause traffic and affect system performance. -------------------------------------------------------------------------------------------------------------------------------------------- Troubleshooting On the UCM6200, users could capture traces, ping remote host and traceroute remote host for troubleshooting purpose under Web GUI->Maintenance->Troubleshooting. Ethernet Capture The captured trace can be downloaded for analysis. Also the instructions or result will be displayed in the web GUI output result.
Page 333: Ip Ping
Figure 243: Ping Traceroute Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. P a g e UCM6200 Series User Manual...
Page 334: Analog Record Trace
Analog Record Trace Analog Record Trace Analog record trace can be used to troubleshoot analog trunk issue, for example, the UCM6200 user has caller ID issue for incoming call from Analog trunk. Users can access analog record trance under web GUI- >Maintenance->Troubleshooting ->Analog Record Trace.
Page 335: Service Check
60 sec. Check Times is the maximum number of failed checks before restart the UCM6200. The default setting is 3. If there is no response from UCM6200 after 3 attempts (default) to check, current status will be stored and the internal service in UCM6200 will be restarted.
Page 336: Network Status
SSH switch now is available via web UI and LCD. User can enable or disable SSH access directly from web UI or LCD screen. For web SSH access, please log in UCM6200 web interface and go to Maintenance->Remote Access->SSH Access. By default, SSH access is disabled for security concerns. It is highly recommended to only enable SSH access for debugging purpose.
Page 337: Figure 249: Ssh Access
Figure 249: SSH Access P a g e UCM6200 Series User Manual...
Page 338: Experiencing The Ucm6200 Series Ip Pbx
Thank you again for purchasing Grandstream UCM6200 series IP PBX appliance, it will be sure to bring convenience and color to both your business and personal life. * Asterisk is a Registered Trademark of Digium, Inc...

Grandstream Networks UCM6200 User Manual

Gnu Gpl Information

Change Log

Welcome

Product Overview

Installation

Getting Started

System Settings

Provisioning

Extensions

Trunks

Sla Station

Call Routes

Conference Bridge

Quick Links

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for Grandstream Networks UCM6200