Troubleshooting Checklist; Image Is Not Transferred; Although Images Are Transffered - Hamamatsu Photonics C11440-36U Instruction Manual

C11440-36U Instruction Manual Ver.1.1

12. TROUBLESHOOTING CHECKLIST

If an abnormality occurs, look up the possible causes in the following tables and, if
necessary, report the details to Hamamatsu subsidiary or local distributor.
12-1

IMAGE IS NOT TRANSFERRED

Cause
USB 3.0 MicroB interface cable not fully connected
USB 3.0 MicroB interface cable is broken
12-2

ALTHOUGH IMAGES ARE TRANSFFERED

(1) Scratches or discoloration visible on the screen
Cause
Lens is dirty
(2) Image is blurred
Cause
Lens is not focused
CMOS image sensor is dirty
(3) Only shaded images are output
Cause
Lens mount cap has been left
Amount of light is too much or too low
(4) All screens overflow
Cause
Too much amount of light
Gain is too high
(5) Noise appears on the screen
Cause
Exogenous noise
Poor connection of internal connector
Defective circuit system
26
Measures
Reconnect
Replace cable
Measures
Wipe the lens
Measures
Contact Hamamatsu subsidiary or
local distributor
Measures
Remove the cap
Reduce amount of light
Measures
Reduce amount of light
Reduce gain
Measures
Find and remove cause
Contact Hamamatsu subsidiary or
local distributor
Chapter
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Chapter
16
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Chapter
Chapter
16